Bankonbet Casino - Disabled my account

Dear all,

Thank you for reaching out.

We would like to inform you that during a routine check of the customer's account, we discovered multiple connections to other accounts of our network.

An email with additional information was sent to AskGamblers email.

Therefore, the customer's account was closed with winnings confiscated in accordance with the following articles from our Terms and Conditions:

6.9  You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion or illegal activity.

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
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- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;
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Best regards,
Bankonbet.com

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Bankonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.