AmunRa Casino - Withdrawals of 500 EUR delayed and cancelled

To be accurate, the amount I've tried to withdraw this far is 1000€ and there is much more on the account.

Dear Tursukas ,

Kindly be informed that your first withdrawal request was canceled by payment provider due to technical issue , your withdrawal for 500 euro from 24.11.24 was canceled by you and your newest withdrawal request is from 26.11.24 , we would kindly ask you for a little bit of patience until finance team process it.

Best Regards
AmunRa Team

Hello

Here you can see list of withdrawals, let's look at them one by one:

18.11. withdrawal cancelled after a week in processing by you, reason given was "technical problem with payment processor"
20.11. withdrawal cancelled after 6 days in processing by you, reason given was "technical problem with payment processor"
21.11. withdrawal cancelled by me because was accidental
21.11. withdrawal cancelled after 2 days in processing by you, reason given was "technical problem with payment processor"
24.11. withdrawal cancelled by me because it was for bank account and would not get through apparently anyways
26.11. withdrawal still pending

The reason of "technical problem with payment processor" is not something I find very plausible as written in my original complaint already, there is no reason for me to believe there would be technical problems with two different credit cards for receiving the money, unless you are talking about some 3rd party payment processor you are using, in which case it is a "you" problem and not a "me" problem in which case I would assume much faster acting on the current withdrawal and making sure no problems arise again. Also, how did these technical problems suddenly arise in 2 days for one withdrawal but then only after 6 and 7 days for others?

Dear Tursukas ,

Kindly be informed that relevant department are working on your withdrawals and they should be with you as soon as possible.

Best Regards
AmunRa Team

I would still like to get some information on the cancelled withdrawals, why did the third withdrawal get cancelled so soon, and what do the technical problems mean, was it with your partner and not with the card/bank, and if it was your partner, why do I as a customer have to take the damage here and wait for extra days because of new withdrawals instead of you guys processing the new withdrawals instantly as is customary. You have not answered any of the questions at all, just telling me to wait.

Dear Tursukas ,

Please be informed that your withdrawal is complete and paid out on our side.

Best Regards
AmunRa Team

Dear @Tursukas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have now received two payments out of 3 that were pending, it only took a total of 7 extra days for the first withdrawal to be in my account. I will update when I receive the third payment.

I have now received three withdrawals of 500€ each, the last one came to a different payment method that none of the withdrawals were requested for.

Dear @Tursukas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Why are you asking me to kindly update the complaint as I just did?

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.