I enjoy this casino it has a great range of games and providers but I have been experiencing an issue with them. I made a withdrawal on the 23rd of June 2025 and was advised it would take 3 days to be processed. It is the 30th today and I have been back to customer service everyday for them to tell me not to worry it it being processed. I would also like to add that I used crypto to deposit which is usually much quicker than a bank transfer or other methods.
Beschwerde-Info

Dear @Daddybris,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Hi there, thanks so much for the "super rapid" response. I'm sorry my mistake, It is €180. I have also attached a photo for you.
Thanks again.
Dear @Daddybris,
Thank you for your message, and we sincerely apologize for the longer-than-expected waiting time.
We would like to inform you that your withdrawal is scheduled to be processed today. As you have used a cryptocurrency method, the funds should arrive shortly after the processing is completed.
We truly appreciate your patience and understanding, and we hope you will continue enjoying our wide selection of games and providers.
Kind regards,
Amunra Casino Team
Hi, good afternoon. I am pleased to confirm I have received the funds. I would like to thankyou @amunracasino for your rapid response ❤️

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Dear AskGamblers Team,
Thank you very much for your support and guidance throughout the process. We’re glad to hear the case has been resolved to the satisfaction of all parties involved.
Wishing the player all the best, and we remain at your disposal for any future assistance.
Kind regards,
Amunra Casino Team
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