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AmunRa Casino - Payment delayed for 10 days

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Beschwerde-Info

Unseriöses Casino

AmunRa Casino

Betrag

€ 500

Metka32 Slowenien
vor 4 Tagen

I made a withdrawal of 500 euros on October 11th, and today is October 20th. It has been more than three business days, which is the timeframe you give for completing the withdrawal. They told me in the chat that there are a lot of requests, but that is not my problem. According to the casino, my account does not require verification. I have made several withdrawals and they have almost always been delayed. But never 10 days.

vor 3 Tagen

Dear Metka32,


After investigation of your request, we would like to inform you that there are no pending withdrawals on your account and withdrawal request was not submitted in October at all.

We hope this clarify the matter for you.


Best regards,
Amunra.com

Metka32 Slowenien
vor 3 Tagen

Yes i have open witrawal on october 10 my nicname in amunra casino is Metkq33. Take a look one more time and u will see.

Metka32 Slowenien
vor 3 Tagen

I send u a screnshoot for my pending witrawal

vor 2 Tagen

Dear Metka32,


We are currently reviewing your request and will be back with an update in the nearest time possible.


Best regards,
Amunra.com

Metka32 Slowenien
vor 2 Tagen

Ok im waiting for your answer. I hope that will be soon.

vor 2 Tagen

Dear Metka32,


We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We apologize for the delay!

Best regards,
Amunra.com

Metka32 Slowenien
vor 2 Tagen

I hope the money will be in my account, it's not there yet. I'll let you know when it arrives.

vor 1 Tag

Dear Metka32,


Thank you for your feedback! Let us know if anything else is needed from our side!


Best regards,
Amunra.com

Metka32 Slowenien
vor 4 Stunden

I finaly got my money thanks Ask Gamblers.

AskGamblers
vor 3 Stunden

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.