AmunRa Casino - Is not giving me my money

GELÖST

nikolina2606

Casino: AmunRa Casino
Complaint type: Delayed / unpaid withdrawal
I requested a withdrawal of 250 € on 12/01/2026 at 16:33. My account is fully verified and no bonus was used.
AmunRa Casino states that withdrawals are processed within up to 3 business days, but my withdrawal is still stuck in “Under review” status.
Support only sends generic copy-paste replies and does not provide any real information. No documents or additional verification were requested, so there is no valid reason for this delay.
This is my first withdrawal. I have made many deposits before without any issues.
The casino is holding my money without a valid explanation and is not respecting its own stated processing time.
I am asking AskGamblers for help to resolve this delayed withdrawal and get my money paid.
I can provide screenshots of the withdrawal status and all communication with the casino.

AmunRa Casino

Dear nikolina2606,

Thank you for reaching out to us regarding the matter.

After a thorough review of your account history, we would like to provide clarity on the status of your funds. We can see on the account that there was only 3 withdrawal requests.

Two requests were cancelled from your side and the funds were returned to your playable balance. One request was successfully processed and paid out yesterday. Please note that this payment was completed within our standard processing timeframe.

Because these transactions have been finalized or cancelled, we currently do not have any "pending" withdrawals appearing on your account at this time.

Best regards,
AmunRa casino Team

AskGamblers

Dear @nikolina2606,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AmunRa Casino - Is not giving me my money

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

€ 250

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