AmunRa Casino - Delayed payment and no help from customer service

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Unseriöses Casino

AmunRa Casino

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€ 500

vor 2 Jahren

My withdrawals at Amunra casino have now been pending for almost 4 business days even though their terms and conditions state that the withdrawals will be paid within 3 business days. Their live chat only apologizes for the long waiting time and tells them they have contacted their finance department but I haven't even been given a timeframe for when the withdrawals will be paid out. I expect them to pay the withdrawals with no delay.

AskGamblers
vor 2 Jahren

Dear @Tarppari,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 2 Jahren

Hi,

The withdrawal amount is 500€.

vor 2 Jahren

Hi,

Update: my withdrawals were paid out today so this case can be closed. Thank you.

vor 2 Jahren

Dear Customer,

Thank you for bringing your disappointment to your attention. You can be sure that we are constantly working to improve our service and your feedback is greatly appreciated.

We confirm that the payments were processed. However, please do not hesitate to contact us should you have any further questions.

Sincerely,
AmunRa

AskGamblers
vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.