AmunRa Casino - 800 withdrawal not being paid

GELÖST

MB790

Dear AskGamblers Support Team,

I am submitting this complaint regarding Amunra Casino’s failure to process my withdrawal within the stated timeframe.

On April 23rd, I requested a withdrawal from my account. Despite the website clearly stating that withdrawals are processed within 1–3 business days, as of May 5th, my withdrawal is still marked as “under review”.

I have reached out to the casino’s live chat and emailed support more than 10 times, consistently receiving the same generic response: that there is a “high volume of requests” and that they cannot provide a specific timeframe.

I was also informed repeatedly that support agents do not have access to information about the progress of my withdrawal.

Screenshots from these chats are attached to demonstrate the repetitive and unhelpful nature of the responses.

Despite assurances that my request was being escalated to the relevant department, no real progress or transparency has been provided.

This ongoing delay and lack of clarity has left me extremely concerned and frustrated, particularly given the misleading processing timeframe advertised on their website.

I have been patient and cooperative, but I feel I have exhausted all reasonable avenues to resolve this directly with the casino.

AskGamblers

Dear @MB790,

The AskGamblers Complaint Team kindly asks you to clarify the currency.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AmunRa Casino

Dear @MB790,

We are happy to confirm that your withdrawal of 800 AUD has been processed, and the money has been sent from our side on 6th May, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. 

We do not see any further pending withdrawal request or balance in your account.

Our team wishes you all the best for your future activities!  

Best regards,
AmunRa team.

AskGamblers

Dear @MB790,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AmunRa Casino - 800 withdrawal not being paid

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

$ 800

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