Beschwerde #31 Alf Casino

Unfairly removed balance and slow withdrawals, awaiting payout

Von janosgtoth

vor 4 Jahren

I've made my first deposit on the site, which was 800€ and I have paid with my Crypto.com card.

Unfortunately I was not automatically credited for that amount, therefore I had to get in touch with the support - who told me to wait 24 hours. I did, and the next day the amount was still not credited - and then it got added to my account manually.

In the meantime I won - and tried to cashout 1x 800€ and 1x 500€ amounts.

During this time I was asked for KYC which I have provided. I was waiting and waiting, and one day I saw that my withdrawal was marked as "Internal completed". I have asked for an elaboration on the topic, and I got the information that they marked it as a "technical error".

What happened was when someone added the 800€ to my account, the initial deposit was also marked as completed - and they decided to deduct my own money from my account.

After some back and forth, this is currently the 20th+ day for a complaint to be in progress with them, and they do not seem to investigate my case properly or to do anything at all.

In the meantime I have now 2 withdrawal requests with them, I wonder what they are going to answer as an excuse to not to pay me out in time (which is disclosed in their TOS), or to just straight on reject it.

I am waiting for my total 2400€ to receive to my provided LTC account as soon as possible.

Unseriöses Casino Alf Casino

Grund Rückerstattung wurde abgelehnt

Betrag €2400

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

janosgtoth

vor 4 Jahren

Dear @AskGamblers,

I can confirm that I have received my last payment (800€).
You can close the complaint now, thank you.

janosgtoth

vor 4 Jahren

Thank you.

I can confirm that it has appeared on my balance - however I can not ask for a withdrawal.

Attached it as a screenshot.

As I can see it from the network, its asking me to wager the amount 1x at least - which I have already done earlier.

Please fix this for me so I can ask for a withdrawal @Alfcasino.

If this is fixed, and my withdrawal is processed as expected I will close the claim, as I am actively monitoring it.

- If you can't, I am just fine manually doing my withdrawal request to the same LTC address as before (<removed>)

Thanks.

AskGamblers

• Support Team

vor 4 Jahren

Dear @janosgtoth,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Alf Casino Beschwerde-Statistik

Gelöst 15 / 16

Durchschn. Betrag $2,187

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Best Wishes,
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Hi. I must write u again.its not about the money,just want justice.
I deposit ethereum on alfcasino(0.3)-was 38 usd then
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in attach i send u screenshots with
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p.s with crypto deposits first i need withdrawal funds from my adress to casino adress.
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