Account inaccessible and withrawal missing
I have not been able to access my account since 16/6. Chat operator informs me it is closed for unknown reasons.
Since this I have been through a very long and stressful email correspondence leading nowhere.
23/6 they requested my bank details to do a "manual" processing of my funds. This is not my deposit method, and despite my trying to explain that norwegian banks do not accept transactions from casinos, they would not listen. Which is pretty weird, considering transactions are their job if you work in a payment team.
8/8 I gave them my bank details for a non-norwegian bank.
14/8 I received an email confirmation of the funds transferred to my bank.
Now almost 3 months later I have never received the funds. They refuse to acknowledge this. I sent proof with bank statement which I attached here.
They are also claiming my account is reopened, however I am not able to log into it. Probably had 10 rounds back and forth with the same boring stuff where I show the screenshot of the error message. Attaching this also. They also refuse to acknowledge this fact.
They have never given me insight to my account balance etc, despite my repeatedly requesting it.
I have tried absolutely everything, being as helpful and forward leaning as I can. But I am seeing no result.
My funds must be sent to my bank details or crypto address without further delay.
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