Beschwerde #9
22bet Casino
Unclear/delayed credit card verification
vor 7 Jahren
22bet is delaying credit card verification:
On Tuesday tried to upload my ID though their website but it was not clear to me if the upload succeeded. So i contacted live chat to check: they could not tell me if my documents were received in good order ("it was not his/her responsibility") and told me to I should send my ID to their security dept email. I already uploaded them, but i did email them just to be sure....
Then later that evening i got an mail that "i could use the casino games again"....just this line, that was it....but if my account had been verified was not written nor clear to me.
As i emailed my ID I assumed my account was now verified and a withdrawal would be quick process from now on.
So yesterday morning (wednesday 9:30am) i made a withdrawal request for 1000eur. Once again, was under the impression that my account was verified but i recieved an email at 2:00pm I had to send my ID (again?), utility bill, and photo of credit card. Been asked for this in other casino's, I understand this is necessary for creditcard security so I send the requested doc's in reply to their mail.
Then i received and email at 7:30pm that they do not accept a color scan of my passport (the mail of 22bet says "copy"; a scan is also a copy in my opinion) but hey no problem so I did send them 2 photo's of front an back of my passport.
Then i received an email at 7:50pm that the front photo has to be of the two front pages of the passport (this is not specified in the 22bet request mail) but hey security matters, so I make a new photo and send it to them again through mail.
I also asked them through mail if the photo was OK now (as it is not written down anywhere on their website or email what the requirements are). But up to the time of writing no reply to this question.
Then this afternoon at 2pm i got an email.....was hoping for a confirmation my credit card has been approved, but again the standard email asking me to provide my utility bill, ID and credit card copy.
So i went to their LiveChat a couple of times but no one is responding.
Send them also 2 emails why I should send the documents again and if there is a problem but got no reply up to now.
I just want to know if A) is there maybe a problem with my documents? B) if not, has my credit card now been verified? C) when the withdrawal request will be processed/transferred to my credit card account?
Once again, tried to contact them trough live chat but this whole week I get no or little response through live chat. I takes sometimes 5 - 10 minutes for someone to response when I type a question.....if response at all...
I do not like to complain, and I'm absolutely not a complainer but this is not customer friendly in my opinion, I just want to be updated about the status of my documents and withdrawal request.
On Tuesday tried to upload my ID though their website but it was not clear to me if the upload succeeded. So i contacted live chat to check: they could not tell me if my documents were received in good order ("it was not his/her responsibility") and told me to I should send my ID to their security dept email. I already uploaded them, but i did email them just to be sure....
Then later that evening i got an mail that "i could use the casino games again"....just this line, that was it....but if my account had been verified was not written nor clear to me.
As i emailed my ID I assumed my account was now verified and a withdrawal would be quick process from now on.
So yesterday morning (wednesday 9:30am) i made a withdrawal request for 1000eur. Once again, was under the impression that my account was verified but i recieved an email at 2:00pm I had to send my ID (again?), utility bill, and photo of credit card. Been asked for this in other casino's, I understand this is necessary for creditcard security so I send the requested doc's in reply to their mail.
Then i received and email at 7:30pm that they do not accept a color scan of my passport (the mail of 22bet says "copy"; a scan is also a copy in my opinion) but hey no problem so I did send them 2 photo's of front an back of my passport.
Then i received an email at 7:50pm that the front photo has to be of the two front pages of the passport (this is not specified in the 22bet request mail) but hey security matters, so I make a new photo and send it to them again through mail.
I also asked them through mail if the photo was OK now (as it is not written down anywhere on their website or email what the requirements are). But up to the time of writing no reply to this question.
Then this afternoon at 2pm i got an email.....was hoping for a confirmation my credit card has been approved, but again the standard email asking me to provide my utility bill, ID and credit card copy.
So i went to their LiveChat a couple of times but no one is responding.
Send them also 2 emails why I should send the documents again and if there is a problem but got no reply up to now.
I just want to know if A) is there maybe a problem with my documents? B) if not, has my credit card now been verified? C) when the withdrawal request will be processed/transferred to my credit card account?
Once again, tried to contact them trough live chat but this whole week I get no or little response through live chat. I takes sometimes 5 - 10 minutes for someone to response when I type a question.....if response at all...
I do not like to complain, and I'm absolutely not a complainer but this is not customer friendly in my opinion, I just want to be updated about the status of my documents and withdrawal request.
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