Beschwerde #5 21bit Casino

21bit Casino - Withdrawal again pending more then 24 hours

Von Luka R.

vor 1 Jahr

Dear Ask Gamblers team,

As you have already helped me with the same issue at tge same casino (21BIT), not long ago, I am submitting a new complaint. I have made 2 withdrawal requests however , despite their claim that withdrawals are processed in max. 24 hours , still up to now it ia not processes on their side and showing pending. Please help. Attached screenshot of sending withdrawals with time of request visable, as well as screenshots of the 2 automared emails I recived from them acknowledging my withdrawal requests.

Regards,

Luka

Unseriöses Casino 21bit Casino

Grund Verzögerte Auszahlung

Betrag €2500

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @LookSee,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

21bit Casino

• Representative

vor 1 Jahr

Good Day Luka,

Thank you for your feedback.

We're sorry to hear that you were having a hard time collecting your winnings.

We do offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Upon checking your account now, I can see that it was reviewed and declined due to there being 2 withdrawals being made at once, as well as I can see there are currently no funds available to withdraw.

I am certain moving forward, this issue should not happen again. You are more than welcome to contact [email protected] if there are any issues you may face in the future.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If you require any further assistance, please do not hesitate to contact us.

Kind Regards,
21Bit Casino

AskGamblers

• Support Team

vor 1 Jahr

Dear 21bit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

21bit Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $979

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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