Beschwerde #1 21bit Casino

Deposit not credited to my online account

Von Shaik K.

vor 3 Jahren

I made a deposit of $300 via Neosurf vouchers x3 ($100 each) and the funds are not being put on my account that was at 1:32am Australia Eastern standard time its now 8:30am here and still not on my account. Now I have chatted with there support numerous time they just say wait 2 hours wait 2 hours or we will email u or we will contact soon but nothing there story keeps changing everything now they say 24 hours. I mean it's getting ridiculous.

I spoke with Neosurf they said all they had to do was contact them and Neosurf will confirm with them. I don't understand what's going on with them maybe being slack but it's not that hard.

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Betrag $300

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @Shihab81,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the 21bit Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

21bit Casino

• Representative

vor 3 Jahren

Dear, SHIHAB81

Thank you for putting this together. We highly appreciate your feedback.
Please, accept our apologies for the difficulties that you experienced making the deposit.

We completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.
In most circumstances, the deposit reflects immediately on your account; however, in rare occasions, a delay may be experienced if the payment service provider is experiencing some issues or technical difficulties.
In this case, we would like your email address and full name to check this case in more detailedly.

Please reach out to [email protected], or you can contact us via live chat. We are available 24/7.

Sincerely, 21Bit Casino