Beschwerde #85 21 Casino

Payment and verification issue with 21 Casino

Von igna11989

vor 3 Jahren

Hello AskGamblers,

I open an account with 21casino.com over a year and deposited a few times with them and all the deposit was 725£. Just before Christmas, I deposit 30£ and after 10 minutes received a winning of around 1300£. I requested the withdrawal of 1000£ and 2 days later they ask me for proof of ID and address. Have sent it then they ask me to send it next to my face holding it in my hand. Have done it, however after sending all documents and all documents matched with the one in the casino they send me the email today at 5 in the morning and say you used the casino in bath faith and your account has been terminated and winnings confiscated. However, I didn't use the casino to get bonuses.

Could you advise what to do, please? Please keep in mind they can't say about the third part method as they never ask for the card to be verified. They only ask for a PayPal account to be shared the screenshot with them to see if are in my name....

Unseriöses Casino 21 Casino

Grund Abgelehnte Auszahlung

Betrag £1000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Since it turned out that the player failed to forward dispute to ADR within the stated period of time, AskGamblers Complaint Team has no other choice but to consider player's claims as unjustified and reject the case.

igna11989

vor 3 Jahren

dear all, beacuse i dont have 2500£ fee to pay
to ADR, i dont know what else i can do 🙄🙄🙄

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

this complaint has been reopened after a 60-days period as previously announced. The AskGamblers Complaint Team is kindly asking @igna11989 to update complaint in a timely manner and confirm if the issue has been forwarded directly in front of the relevant regulatory body, as suggested, and share the outcome.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you fail to update your complaint in a timely manner, we will have no other choice but to reject the case.

Thanks for your cooperation.

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Unfortunately, due to private policy of 21 Casino, they cannot provide the necessary information to AskGamblers Complaint Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body, as already suggested by the Casino as well. AskGamblers Complaint Team will comply with the regulator's decision and update the status of the complaint if necessary upon receiving an official update from player and/or the casino operator for such a decision.

The case will be reopened after a 60-days period, a time frame which we believe is more than sufficient for the player to file an official case with the relevant regulatory body. If it turns out player failed to do so within the stated period of time, AskGamblers Complaint Team will consider player's claims as unjustified and the case will be rejected.

21 Casino Beschwerde-Statistik

Gelöst 19 / 21

Durchschn. Betrag $5,633

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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