Beschwerde #16 21 Casino

Delaying £32,500 payment for months

Von Chemmings0903

vor 7 Jahren

Hi on 16/08/2018 i signed up to 21 casino and took there welcome offer up off them which was 200% matched too 10000 so therefore i deposited £5000. i subsequently placed my £5000 cash on roulette and won a total of £32500 which i then thought ill leave the bonus now as i won this much and didn't want to risk losing that to have the bonus. I have followed every step of verification that they have asked of me such as bank statements, id proof, proof of address, even proof of wealth for the deposit of £5000. It been just over 2 months now and its ridiculous that i still haven't been paid and are being kept in the dark on progress of my payment. Its clear to me that there not willing to pay as every time i ask there live chat operators they give me the same old excuse that they cant help me its with another department which i agree but im getting no help from no one at the casino and Im really struggling with hope from anywhere now. The last communication off them was on 11/10/2018 after waiting 25 days from when i sent my most recent documents which were bank statements. So not only i waited 25 days tfor them then to say the documents are not clear when i ca guarantee you they were clear. It seems too me that they just are not willling to pay out such a sizeable win.
Find attached the most recent documents i sent to them which they rejected for not being clear;

Kind regards Charlie hemmings

Unseriöses Casino 21 Casino

Grund Verzögerte Auszahlung

Betrag £32500

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Chemmings0903

• Vereinigtes Königreich

vor 7 Jahren

Thanks so much for your help!
Payment in full was paid within 5 days after the complaint wasn’t published!

21 Casino

• Representative

vor 7 Jahren

Hi Chemmings0903,

Just to confirm the payment has been processed.

Please confirm so the complaint can be resolved.

Regards
Stephen.

21 Casino Beschwerde-Statistik

Gelöst 19 / 21

Durchschn. Betrag $5,633

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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