Beschwerde #47 21 Casino

Delayed $4,000 withdrawal

Von Todd C.

vor 5 Jahren

Enough Is enough!

I’ve been a member of this casino for over a month now, and my account is fully verified. I’ve deposited around 5 times. I’ve tried to use my bank card which is a debit/visa as a credit card to deposit but even tho the funds are in my bank account, it gets declined from the casino. I’ve spoke with my bank and they told me that it’s being blocked by the merchant. So instead I used the next best way to deposit into my account, which is interac e-transfer. Boom awesome I can play at this nice looking, well laid out casino with some of my favourite games! I did not except a bonus with my deposit because I’ve had issues with other casinos involving bonus terms so I figured I’m better off not using a bonus. Anyway long story short, I still haven’t got my $4000 from these guys! Even after I get 2 emails starting that everything was approved and that I was paid on December 11/2020 and should have the money in 5 business days! Good thing I logged onto my casino account just to check and my money was put back into my 21 account this morning! This is the 5th or 6th time this has happened to me. Support chat keeps telling me that I need to withdrawal using my bank card but it doesn’t even give me that option, only bank transfer. Please help me. I have chat logs and screen shots to prove everything I have claimed!

Unseriöses Casino 21 Casino

Grund Verzögerte Auszahlung

Betrag $4000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear @toddlum83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm the correct account details, either by posting them as a statement on a complaint thread or by contacting the casino.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

21 Casino

• Representative

vor 5 Jahren

Hi
The account with the given details that this player registered with has not had a deposit on it before and therefore no withdrawal.
Please advise if maybe another email address was used in this case, and we will check from our side, once again.

AskGamblers

• Support Team

vor 5 Jahren

Dear 21 Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

21 Casino

• Representative

vor 5 Jahren

Hi Toddlum83

Thank you for raising your query.
We are unable to locate an account using the details shown. Would you kindly please help us locate your account so we can review it.

Kind Regards

21 Casino

21 Casino Beschwerde-Statistik

Gelöst 19 / 21

Durchschn. Betrag $5,633

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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