Reclamação #6 Sportuna Casino

Withdrawals canceled multiple times

Por lukegrif17

há 2 anos

Hello,

I deposited $110 to Sportuna and was able to turn this into approximately $6000.

Since I have been trying to withdraw, my first withdrawal for $750 (the daily max) was canceled. I contacted live chat who told me to try again and would not provide a reason as to why this was canceled. I tried twice more and after these were both cancelled I reached out to live chat again.

They suggested using a different withdrawal method which was unavailable on my selection page, they also suggested just trying again or completing a manual withdrawal for me. I asked to complete the withdrawal manually and they let me know they would send an email for me to complete the process… it is 2 days later and I still have received no email. I have never had any issue withdrawing at another casino and I am starting to become very concerned that they have intentionally withheld my money due to my large winnings and that I have been scammed.

This is not a verification issue (they have not yet requested this) or a violation of their terms which I have read through and abided by. I have attached the chats from both of my interactions and a screenshot of my balance (the most recent transaction is another canceled withdrawal by Sportuna being returned to my account). Anything you can do to help me out would be greatly appreciated.

Thanks

Cassino em disputa Sportuna Casino

Motivo Pagamento atrasado

Valor $750

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lukegrif17

há 2 anos

My first withdrawal was processed, others are pending. For now this is resolved, thanks.

Raio-X do Sportuna Casino

Resolvido 16 / 17

Valor médio $15,558

Duração média da reclamação N/A

Resposta média N/A

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