QuickWin Casino - My withdrawal of 1000€ was canceled with no proper reason

RESOLVIDA

Informação da reclamação

Cassino em disputa

QuickWin Casino

Valor

€ 1000

Rave002 Nova Zelandia
há 1 ano

I've been trying submit my fund sine 11 Feb. It was cancel all the time. I asked online support they said I was put some wrong information probably IBAN or Swift code but I'm 100% sure my information are correct.

Furthermore, they said if I want to change my payment method I have to deposit money to the account with new method after that they might allow me to change, sound ridiculous.

The last withdrawal was canceled last night. So I contact them again and they just ask me to use chrome browser. I feel like they want to buy some times and try to trick me somehow.

By the way I try to withdraw 1000€ again via Chrome. Let see what happen.

AskGamblers
há 1 ano

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rave002 Nova Zelandia
há 1 ano

Nothing update I still waiting for my last withdrawal

AskGamblers
há 1 ano

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

há 1 ano

Dear Customer,

Thank you for reaching out.

We would like to inform you that your pending withdrawal request is currently being processed by the relevant department. You will receive an email as soon as there is an update. We appreciate your patience.

Best regards,
QuickWin.com

Rave002 Nova Zelandia
há 1 ano

My latest withdrawal was cancel again last night. I'm sure I put all the information corect. What 's happen? I've been trying this almost 1 month. So tried.

Rave002 Nova Zelandia
há 1 ano

I talk with online support, they just told me to do it again. It's so annoying.

AskGamblers
há 1 ano

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

há 1 ano

Dear Customer,

Could you please confirm whether the issue can be considered resolved from your side? Thank you in advance.

Best regards,
QuickWin.com

AskGamblers
há 1 ano

Dear @Rave002,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.