QuickWin Casino - Withdrawal Block and Broken Promise of Manual Payout

Dear Feder21,

We are sorry to hear about your experience.

We kindly request to provide us a screenshot of the error you encounter when trying to submit a withdrawal request.

Moreover, we would like to inform you that the withdrawal limit is one request every 24 hours, for a maximum of 3 active withdrawals at the same time, in order to give the finance department time to process your requests.
As per the terms and conditions you agreed to when registering:

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into account the VIP status of the customer requesting the withdrawal.

6.12 The customer's VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn't been actively placing bets for a month is automatically lowered to the lowest level.

Thank you for your cooperation.

Kind Regards,
QuickWin Team

Thank you for your response, QuickWin Team.
​I have attached a new screenshot taken today (image_11.png) showing that I am attempting to withdraw S/ 500 via Tether (USDT), which is only a fraction of my S/ 9,125.74 balance. Yet, I continue to receive the 'Withdrawal Limit' error.
​Regarding the T&Cs (6.11 and 6.12) you cited:
​I have ZERO active withdrawal requests. The rule of '3 active withdrawals' or '24 hours' is irrelevant.
​This is not a VIP limit issue. Even the lowest VIP level allows a S/ 500 withdrawal. This is a technical block on the platform.
​Therefore, the only valid solution is the Manual Payout already authorized by your own support team (Agents Bell and Yves) under Case Number 47810416. I demand that the Finance Team stops providing generic excuses and processes this transfer immediately.

UPDATE:
I just had a conversation with support agent Cristian. He officially confirmed that the payment of S/ 9,125.74 has been 'completed from their side' (see attached screenshot).
​However, since this is a USDT (crypto) withdrawal, the funds should reflect on the blockchain immediately. I am still waiting for the Transaction ID (TXID) and for the funds to arrive in my wallet.
​I will keep this complaint OPEN and the timer running until the funds are successfully credited. I will update again as soon as I receive the money

I just spoke with agent Gush. He claims the funds have been 'released from their system' and are with my 'provider'. However, my account balance remains intact at S/ 9,125.74 (see attached screenshots).
​It is mathematically and technically impossible for a payment to be 'sent' if the funds haven't been debited from my casino account. Furthermore, the agent refused to provide the TXID, claiming I must request it via email, which is a clear delay tactic.
​I am reporting this as a false statement by the casino support team to avoid their responsibility. I request the mediator to ask QuickWin for the immediate TXID or to admit the funds are still in their possession

URGENT UPDATE: False Information and Incorrect Transaction Hash Provided by Casino"
​I am posting this urgent update to inform the mediator that QuickWin is providing false evidence regarding my withdrawal of S/ 9,125.74.
​Today, I received an email from agent Aitana claiming the payment was completed and providing the following Transaction Hash: 0x2156­3be­9e2­59e­caf­47e­1bf­198­874­30b­184­ebe­1d3­8d3­955­e84­3df­697­006­7b2330.
​However, this information is fraudulent for the following reasons:
​Wrong Wallet and Network: The hash provided belongs to the Ethereum (ERC20) network and a wallet address that is NOT mine. As shown in my attached transaction history (Withdrawal ID: 905299901), my registered and verified wallet for USDT is on the Binance Smart Chain (BEP20). The casino is providing a hash for a completely unrelated transaction to mislead this investigation.
​Account Balance: Despite the casino's claim that the payment is "completed," my account balance remains unchanged at S/ 9,125.74. It is technically impossible for a cryptocurrency payment to be executed without the funds being debited from the casino account first.
​Contradictory Support: While Aitana claims the payment is done, the live chat agents continue to give excuses, and my funds are still stuck in the balance.
​I am attaching screenshots of:
​The email from Aitana with the fake Hash.
​My current balance showing the funds are still there.
​My transaction history proving my real wallet address and network (BEP20).
​I request the mediator to take notice of this attempt to provide false evidence. I demand that the casino processes the Manual Payout to my correct BEP20 wallet immediately.

Update: Open to resolution regarding technical error"
​"Apparently, there has been a technical error with the transaction hash provided earlier, as it does not match my wallet or my account balance. The support team has informed me they are currently reviewing the case.
​I am fully willing to mark this complaint as RESOLVED as soon as the payment is processed correctly. To avoid any further misunderstandings, I request that the funds be sent via the SAME method and network (BEP20) used for my previous successful withdrawals to my registered wallet ending in ...6bf5.
​Once the correct TXID is provided and the funds are in my wallet, I will update the mediator immediately to close the case. (attaching last chat conversation and last withdrawal BEP20)

This is my final update before the deadline expires. There are now less than 2 hours left and Quickwin has failed to respond in this complaint
I want to reach an agreement, but I am concerned. The casino is asking for an IBAN, which does not exist in banks from Peru. I have provided my crypto wallet (BEP20) as a faster and verified alternative to settle this before the deadline. I am still waiting for the casino to process the payment so we can close this case in good terms. I am 100% available to confirm receipt as soon as the funds arrive.