QuickWin Casino

Withdrawal Block and Broken Promise of Manual Payout

Por Federico R.

há 1 mês

I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)

Cassino em disputa QuickWin Casino

Motivo Pagamento atrasado

Valor $9125.74

Discussão

AskGamblers

• Support Team

há 3 semanas

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Feder21

• Peru

há 3 semanas

Waiting for the withdrawal to be completed, it is still in process. So the case can be resolved and closed. Thanks

QuickWin Casino

• Representative

há 3 semanas

Dear Feder21,

We would like to kindly confirm that our team is reviewing the latest information provided and we'll return to you shortly with a clear update.

Thank you for your cooperation and patience.

Kind Regards,
QuickWin Casino Team

Feder21

• Peru

há 4 semanas

Dear QuickWin,

Following your instructions, I am providing a new withdrawal address on the Bitcoin (BTC) network, which is valid and verifiable on Blockchair.

I would appreciate it if you could proceed with processing the withdrawal of my full balance as requested, using the following address: 13h6BowTgwe45scmFpp53C4kqoQCEyPeTK (BTC – Bitcoin Network).

I look forward to your confirmation.

Sincerely,

< full name removed >

Raio-X do QuickWin Casino

Resolvido 23 / 28

Valor médio $1,931

Duração média da reclamação 9 dias

Resposta média 3 dias

QuickWin Casino Reclamações

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Não sou criança nenhum e sei verificar e copiar colar alguns números certo?
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