QuickWin Casino - Withdrawal Block and Broken Promise of Manual Payout

Dear Feder21,

We are sorry to hear about your experience.

We kindly request to provide us a screenshot of the error you encounter when trying to submit a withdrawal request.

Moreover, we would like to inform you that the withdrawal limit is one request every 24 hours, for a maximum of 3 active withdrawals at the same time, in order to give the finance department time to process your requests.
As per the terms and conditions you agreed to when registering:

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into account the VIP status of the customer requesting the withdrawal.

6.12 The customer's VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn't been actively placing bets for a month is automatically lowered to the lowest level.

Thank you for your cooperation.

Kind Regards,
QuickWin Team

Thank you for your response, QuickWin Team.
​I have attached a new screenshot taken today (image_11.png) showing that I am attempting to withdraw S/ 500 via Tether (USDT), which is only a fraction of my S/ 9,125.74 balance. Yet, I continue to receive the 'Withdrawal Limit' error.
​Regarding the T&Cs (6.11 and 6.12) you cited:
​I have ZERO active withdrawal requests. The rule of '3 active withdrawals' or '24 hours' is irrelevant.
​This is not a VIP limit issue. Even the lowest VIP level allows a S/ 500 withdrawal. This is a technical block on the platform.
​Therefore, the only valid solution is the Manual Payout already authorized by your own support team (Agents Bell and Yves) under Case Number 47810416. I demand that the Finance Team stops providing generic excuses and processes this transfer immediately.

UPDATE:
I just had a conversation with support agent Cristian. He officially confirmed that the payment of S/ 9,125.74 has been 'completed from their side' (see attached screenshot).
​However, since this is a USDT (crypto) withdrawal, the funds should reflect on the blockchain immediately. I am still waiting for the Transaction ID (TXID) and for the funds to arrive in my wallet.
​I will keep this complaint OPEN and the timer running until the funds are successfully credited. I will update again as soon as I receive the money

I just spoke with agent Gush. He claims the funds have been 'released from their system' and are with my 'provider'. However, my account balance remains intact at S/ 9,125.74 (see attached screenshots).
​It is mathematically and technically impossible for a payment to be 'sent' if the funds haven't been debited from my casino account. Furthermore, the agent refused to provide the TXID, claiming I must request it via email, which is a clear delay tactic.
​I am reporting this as a false statement by the casino support team to avoid their responsibility. I request the mediator to ask QuickWin for the immediate TXID or to admit the funds are still in their possession

URGENT UPDATE: False Information and Incorrect Transaction Hash Provided by Casino"
​I am posting this urgent update to inform the mediator that QuickWin is providing false evidence regarding my withdrawal of S/ 9,125.74.
​Today, I received an email from agent Aitana claiming the payment was completed and providing the following Transaction Hash: 0x2156­3be­9e2­59e­caf­47e­1bf­198­874­30b­184­ebe­1d3­8d3­955­e84­3df­697­006­7b2330.
​However, this information is fraudulent for the following reasons:
​Wrong Wallet and Network: The hash provided belongs to the Ethereum (ERC20) network and a wallet address that is NOT mine. As shown in my attached transaction history (Withdrawal ID: 905299901), my registered and verified wallet for USDT is on the Binance Smart Chain (BEP20). The casino is providing a hash for a completely unrelated transaction to mislead this investigation.
​Account Balance: Despite the casino's claim that the payment is "completed," my account balance remains unchanged at S/ 9,125.74. It is technically impossible for a cryptocurrency payment to be executed without the funds being debited from the casino account first.
​Contradictory Support: While Aitana claims the payment is done, the live chat agents continue to give excuses, and my funds are still stuck in the balance.
​I am attaching screenshots of:
​The email from Aitana with the fake Hash.
​My current balance showing the funds are still there.
​My transaction history proving my real wallet address and network (BEP20).
​I request the mediator to take notice of this attempt to provide false evidence. I demand that the casino processes the Manual Payout to my correct BEP20 wallet immediately.

Update: Open to resolution regarding technical error"
​"Apparently, there has been a technical error with the transaction hash provided earlier, as it does not match my wallet or my account balance. The support team has informed me they are currently reviewing the case.
​I am fully willing to mark this complaint as RESOLVED as soon as the payment is processed correctly. To avoid any further misunderstandings, I request that the funds be sent via the SAME method and network (BEP20) used for my previous successful withdrawals to my registered wallet ending in ...6bf5.
​Once the correct TXID is provided and the funds are in my wallet, I will update the mediator immediately to close the case. (attaching last chat conversation and last withdrawal BEP20)

This is my final update before the deadline expires. There are now less than 2 hours left and Quickwin has failed to respond in this complaint
I want to reach an agreement, but I am concerned. The casino is asking for an IBAN, which does not exist in banks from Peru. I have provided my crypto wallet (BEP20) as a faster and verified alternative to settle this before the deadline. I am still waiting for the casino to process the payment so we can close this case in good terms. I am 100% available to confirm receipt as soon as the funds arrive.

I would like to provide some necessary clarifications regarding the email I received today from QuickWin, as there seems to be a confusion between different transactions.

Clarification on the Transaction: The payment of 55.65 USDT mentioned by the casino corresponds to an older withdrawal of S/ 200.00 (ID: 905299901). This request was processed on April 2nd and is separate from the S/ 9,125.74 currently in dispute.

Proof of Capability: This previous successful transaction confirms that the casino's system is compatible with my verified USDT (BEP20) wallet (...bf5), which should facilitate the processing of the remaining funds.

Current Account Status: I am re-attaching a screenshot of my account taken today. It shows that my balance remains at S/ 9,125.74. This indicates that the amount related to this complaint has not yet been debited or processed.

Evidence Attached: I am also including the Binance record from April 2nd to confirm it matches the smaller, previous withdrawal mentioned by the casino.

I kindly request that the team focuses on the current outstanding balance of S/ 9,125.74 and proceeds with a manual payment to my verified wallet, as the technical capability has already been demonstrated with the previous smaller payout.

Thank you for your time and for helping to clarify this misunderstanding.

Dear Feder21,

We would like to kindly inform you that our team is reviewing the wallet details that you've provided.

We’ll return to you shortly with a clear update and guidance on how to proceed so that you can complete your withdrawal smoothly.

We truly appreciate your patience and cooperation.

Kind Regards,
QuickWin Casino Team

Dear QuickWin,

Thank you for your response.

However, I must clarify that the wallet details you are “reviewing” have already been verified and successfully used in previous withdrawals via USDT (BEP20).

The issue is not related to wallet verification, but to the fact that the withdrawal of S/ 9,125.74 has not been executed.

IMPORTANT

And my capacity of withdrawal is stil blocked of a minimum amount in bank transfer method also, (image today)

All required information has been available to you for several days.

I kindly request that you proceed with the execution of the withdrawal without further delay in my BEP20 wallet verified.

I will await confirmation of the completed transaction.

< full name removed >

I attached a wrong image it is supposed to be this one "bank 2" instead of "bank". The one attached here

I have received an email from the casino's support team and followed their instructions to the letter. However, the 'Withdrawal limit has been reached' error persists on both PC and mobile. This is clearly not a user error or a limit issue, but a specific, manual block on my account.

I want to state the following points for the mediator's record:

I reject going back to 'Step One': Asking me to perform partial withdrawals under daily limits after weeks of unjustified blocks is unacceptable. If their system worked from day one, the full amount of S/ 9,125.74 would have been in my possession long ago. This delay is entirely the casino's responsibility.

Demand for Manual Payment: Since the platform remains blocked for me despite following their direct instructions, I demand that the finance department process a manual payment for the full total via USDT (BEP20) to my verified wallet.

Infeasibility of Bank Transfer: As shown in the attached evidence, bank transfers have already been rejected. Furthermore, the casino continues to ask for an IBAN code, which does not exist in Peru, making that method technically impossible.

I am attaching screenshots of the support email and the persistent error on both PC and mobile. I will not accept further delays. I demand the immediate and full release of my funds.

I would like to provide an important update regarding my case.

Following the persistent failure of the automatic withdrawal tools on my account, live support has formally updated my case under ticket #48438231.

The agent has confirmed that a request has been registered for the finance department to process a manual withdrawal for the full balance (S/ 9,125.74).

My request for a single payment (or the lowest possible number of transactions) is based on the following:

System instability:

Given that the platform has repeatedly failed even with minimal amounts, performing multiple independent withdrawals would expose me to a further risk of additional blocks. I consider it reasonable to avoid this scenario due to technical issues beyond my control.

In this context, and considering that the withdrawal has been blocked for weeks despite having provided all the required information, I believe it is necessary for the casino to ensure a safe and efficient release of the funds through a manual process, avoiding the use of the automatic system which continues to present errors.

I am attaching evidence of the live chat where it is confirmed that the request has already been registered internally.

Additionally, I request that the payment method be USDT (BEP20), the same method successfully used in previous withdrawals and already verified on my account.

I look forward to confirmation that the payment has been processed.

Kind regards,

< full name removed >

Dear Feder21,

We kindly request to check the information provided via email and provide us a response to proceed with the payment.

Thank you for your cooperation.

Kind Regards,
QuickWin Casino Team

Thank you for the follow-up. I have already responded to the casino's email (sent by Despina) providing the requested information
​I have confirmed the network (ERC20) specifically as requested by the casino’s support team today. I am now waiting for the transfer to be completed. Please keep the case open until the funds are successfully received in my wallet

Dear Feder21,

We would like to kindly confirm that our team is checking the crypto wallet information provided, and we'll return to you shortly with a clear update.

We truly appreciate your patience and understanding, and we’ll make sure to keep you informed every step of the way.

Kind Regards,
QuickWin Casino Team

You already have all the required details, including my crypto wallet address and the confirmed network (USDC – ERC20).

At this stage, the only pending update should be the transaction hash (TXID) confirming that the full balance has been transferred.

I kindly ask you to proceed with the payment and share the TXID once completed.

Regards,

< full name removed >

The casino has confirmed through live support that my withdrawal is already being processed and that there are no issues with my wallet or network.

However, they are still unable to provide any timeframe or TXID, and the payment has not been executed yet.

Given that there are no pending requirements from my side, I kindly request immediate processing of the withdrawal.

Dear Feder21,

We would like to kindly confirm that our team is checking the recent crypto wallet information provided and we will get back to you as soon as possible.

Thank you for your cooperation and patience.

Kind Regards,
QuickWin Casino Team

I am attaching two recent screenshots as evidence:
​A recent conversation with support (Agent Analucia) where they state the case is back under 'detailed review.' This directly contradicts previous communications (from agents Amaia and Catalina) where they confirmed the withdrawal was already being processed at the 'highest level.'
​Evidence that my full balance (PEN 9,125.74) remains available and usable within the gaming platform (specifically shown in a Blackjack table). This confirms there is no technical restriction or 'processing' block on my account. If the withdrawal were truly being executed, this balance should not be available for play.
​To date, no TXID has been issued, no payment has been executed, and no concrete explanation for this 3-day delay in a crypto transaction has been provided.
​I request the casino to stop the 'review' loops, clarify the real status of the transaction, and proceed with the payment immediately. My balance remains untouched and waiting to be sent to the ERC20 wallet previously confirmed.

At this exact moment, my balance is the same

Dear QuickWin,

Following your instructions, I am providing a new withdrawal address on the Bitcoin (BTC) network, which is valid and verifiable on Blockchair.

I would appreciate it if you could proceed with processing the withdrawal of my full balance as requested, using the following address: 13h6Bo­wTg­we4­5sc­mFp­p53­C4k­qoQ­CEyPeTK (BTC – Bitcoin Network).

I look forward to your confirmation.

Sincerely,

< full name removed >

Dear Feder21,

We would like to kindly confirm that our team is reviewing the latest information provided and we'll return to you shortly with a clear update.

Thank you for your cooperation and patience.

Kind Regards,
QuickWin Casino Team

Waiting for the withdrawal to be completed, it is still in process. So the case can be resolved and closed. Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.