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Persistent withdrawal delay and lack of communican


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Por Farkas F.
há 2 meses

I am filing this formal complaint against QuickWin Casino regarding a withdrawal request I submitted on March 18th, March 21, March 24. Despite the time that has passed, the funds have not reached my account.

I have attached screenshots of my withdrawal requests as proof. The reason I am taking this step now is that I have repeatedly inquired about the status of my payout, but I have not received any substantial or meaningful response from the support team.

Based on my previous experiences with this casino, where I also faced significant delays, I am not willing to wait weeks again for my money. It is unacceptable that a professional operator fails to provide clear information or process payments in a reasonable timeframe. I expect an immediate update on my transaction and the fulfilment of my withdrawal without further excuses.

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Cassino em disputa QuickWin Casino
Valor Ft480000

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
All the money has arrived! I would like to thank the askgamblers team for their help, without them I would have had to wait for the money for months!
User name

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear FarkasFerenc,

Thank you for contacting us.

We deeply sorry for the inconvenience caused from these delays in your recent withdrawals.

We kindly inform you that we are in contact with our payments team and please rest assured that your new withdrawal requests will be completed as soon as possible.

Thank you again for your patience and understanding.

Best regards,
QuickWin Team

Raio-X do QuickWin Casino

Resolvido 24 / 29
Valor médio $1,897
Duração média da reclamação 9 dias
Resposta média 3 dias

QuickWin Casino Reclamações

Veja todas as reclamações deste cassino
Quickwin Casino delayed two withdrawals past 72 hour timeframe
Hello AskGamblers Team,

I am filing a formal complaint against Quickwin Casino due to a violation of their withdrawal processing terms. I currently have two pending withdrawals that have not been processed within the official 72-hour timeframe.

Here are the exact details of the transactions:
1. First withdrawal request: Submitted on May 23rd, 2026, at 22:17:07 for the amount of 9,880 CZK.
2. Second withdrawal request: Submitted on May 24th, 2026, at 17:22:46 for the amount of 10,080 CZK.
Total disputed amount: 19,960 CZK.

According to the casino's terms and conditions, the standard processing window is up to 3 business days.

On May 26th, I contacted live support, and the agent explicitly confirmed that my account was fully fine and did not require any additional verification at that moment.

Yesterday, on Wednesday, May 27th, the 3 business days timeframe officially expired for both requests (even when excluding the weekend). I contacted live support again to escalate the issue. However, the agent refused to process the payouts and instead told me that I should file an internal email complaint, which takes up to 10 calendar days to be reviewed.

I strongly believe the casino is intentionally stalling the payouts and violating its own rules. I have tried to resolve this amicably via chat, but without success. I have attached the screenshot of my last chat with support as evidence of their delay tactics.
Status solved Resolvido
Kč19,960
Withdrawal Block and Broken Promise of Manual Payout
I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)
Status solved Resolvido
$9,126