QuickWin Casino - Delayed payment without answers

I have checked today and my first withdraw was cancelled for no reason

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out.

We have contacted the relevant department to process your withdrawals.

We sincerely appreciate your patience!

Best Regards,
Customer Service

My withdrawals keep getting cancelled and I have done everything they have asked in the email

Dear Customer,

We are sorry that your experience was not positive and the issues with your withdrawal, we fully understand the inconvenience caused.

However, after reviewing the gaming account, it appears that you have played down all the balance in the games and unfortunately, nothing is left for withdrawal.

Furthermore, we are in the process of improving our current procedures to speed up the fund disbursements for our customers, in order to enhance their gaming experience.

We hope we answered your query and with this, we consider the case to be closed.

Best regards,
Customer Service

Dear @hano290,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes this is correct so the complaint can be closed sorry for the inconvenience

Dear @hano290,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.