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Complaint is the Quickwin website don't want to give me my money


há 1 ano

Subject: Complaint Regarding Withdrawal Issues and Account Verification


Dear ASKGAMBLERS HELP ME PLEASE!!


I am writing to express my dissatisfaction with the ongoing issues I’ve faced regarding withdrawals and account verification. Below is a summary of the situation:

1. I made several deposits and won significant amounts, and after completing my withdrawal request, I waited for 3 business days, after which I received the regular withdrawal process.

2. I continued playing and won $10,000.

3. I contacted VIP support on Telegram, where the representative was friendly and seemed concerned because we are both from Lebanon.

4. However, when I tried to withdraw my funds, my first withdrawal of $500 was returned, and I was told that my account needed to be verified. They requested a passport and card details.

5. After completing the verification, I successfully received a withdrawal of $500, but later I was informed to “wait” and that they were working on the transfer.

6. I started receiving delayed responses from VIP support, and they didn’t reply for a long time, causing frustration.

7. To keep the account active and facilitate faster withdrawals, I kept playing. My balance was reduced to $7,085, and there was $1,000 pending withdrawal.

8. I was asked by VIP support to make another deposit to “speed up” the withdrawal process, so I deposited $20, but the deposit never showed up on the website. I was told to wait 2 hours, but nothing happened.

9. I contacted live support several times, and they continuously told me to “wait,” but they kept giving false excuses. Eventually, they closed the chat without providing any solutions.

10. Moreover, they started offering me bonuses that were misleading, making it even harder to process the withdrawal.


I am extremely frustrated by these delays and misleading actions. Please address this matter and let me know how it will be resolved.

Cassino em disputa QuickWin Casino
Valor $8085

Discussão

User name

Dear @IbrahimSaad1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear IbrahimSaad1,

We are pleased to inform you that your payment has been successfully completed.
Thank you for your cooperation.

Kind Regards,
Quickwin Casino Team
User name

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-2
Hello yeah but i till youm its 1000$ from 26/2/2025 and 3/3/2025 its emergency issue still have 500$ please i want to pay the bills medical for my father 🙏🙏🙏🙏

Raio-X do QuickWin Casino

Resolvido 23 / 28
Valor médio $1,931
Duração média da reclamação 9 dias
Resposta média 3 dias

QuickWin Casino Reclamações

Veja todas as reclamações deste cassino
Withdrawal Block and Broken Promise of Manual Payout
I am filing this complaint against QuickWin due to an unresolved technical block on my withdrawals that has lasted for 11 days. I have a history of successful withdrawals (e.g., March 26th), yet I am currently unable to withdraw anything from my balance of S/ 9,125.74. I am unable to withdraw even the minimum amount of S/ 50 due to a 'Withdrawal Limit' error (see Error.jpg).

Timeline of events:

March 28th: First reported the 'Withdrawal Limit' error to Agent Echa (see conversation).

March 28th – April 2nd: During this period, I contacted support multiple times. I was repeatedly promised that the issue was being 'investigated' and would be resolved 'shortly'. None of these promises were kept, and no solution was provided, forcing me to escalate

April 3rd: Filed a formal complaint via email as the technical team failed to provide a solution.

April 6th-7th: Agents Bell and Yves officially authorized a 'Manual Administrative Payout' for my full balance under Case 47810416. Agent Yves explicitly admitted that the standard 72-hour timeframe was 'inadequate' for this long-standing error and promised a priority resolution.

Despite these official commitments and a balance that remains fully accessible for play but blocked for withdrawal, the casino has failed to execute the transfer. I have provided video evidence and chat transcripts to their support, with no result. I demand the immediate release of my S/ 9,125.74 via USDT to my previous withdrawall method. My username is the same as my email [email protected] (as they told me)
Status solved Resolvido
$9,126