NetBet Casino - Withdrawal not processed since February 10th

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear KALANIAT,

We sincerely apologize for the delay in addressing your concerns and we understand the frustration you must be feeling.

Upon reviewing your account, we found that our support team had reached out to you via email on both the 12th and 14th of March, requesting further documentation in regards to your withdrawal.

Unfortunately, as of yet, we have not received the requested documentation from your end.

We kindly ask you to check your email inbox, including any spam or junk folders, for the messages sent by our support team. If you have not already done so, please provide the requested documents at your earliest convenience.

Once again, we apologize for any inconvenience caused.

Best regards,

NetBet Team

Hello. I sent my documents today in a reply email.

Dear KALANIAT,

I hope this message finds you well.

Our team has made another attempt to gather the necessary documents, as some of the documents provided yesterday match those previously submitted.

Could you please take a moment to check your email and provide us with the requested copies?

Your cooperation in this matter would be greatly appreciated and please don't hesitate to reach out if you have any questions or need further assistance.

Best regards,

NetBet Team

I have provided you with all the necessary documents. You asked me to send you my new selfies and a new photo ID. I took new selfies and a new ID photo and sent them to you. All documents are in clear resolution, all corners of the documents are visible. On what reason do you ask me to provide you the documents for the third time? I have already provided you with all necessary documents 2 times. I am 66 years old and it is difficult for me to transfer files from phone to computer. My son helps me with this. I have asked him to help me twice. I am not going to ask him to come to me a third time and waste his time.

I can provide all the necessary documents to askgamblers manager to prove that you do not want to complete my withdrawal.

Dear KALANIAT,

We understand your frustration and we appreciate your efforts in providing the required documents. However, upon reviewing the selfies and photo ID you previously submitted, we found that they do not suffice for verification purposes. As we communicated in our emails on the 12th and 14th, we kindly ask you to provide new documents for us to look into your withdrawal request.

We apologize for any inconvenience this may cause and assure you that we are committed to resolving this issue promptly. If you have any further questions or need assistance, please don't hesitate to contact us.

Best regards,

NetBet Team

I'm waiting for an explanation of what it means:
"they do not suffice for verification purposes."

As I said above, I have provided you with my documents twice. All documents have a clear image and are made according to all rules. I will not provide you with anything else, because I have already provided you all documents twice.

Dear @kalaniat,

The AskGamblers Complaint Team is kindly asking you to assist the NetBet Casino team further and send the required verification paperwork mentioned in the emails you received from the casino on 12th and 14th of March.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello. Today I sent the requested documents to your support email (12th and 14th of March)

Sent a new selfie and a new photo of my ID

Dear KALANIAT,

Upon reviewing the documents submitted yesterday, it appears that these are the same ones provided a few days ago. As mentioned by our Customer Support team via email, we require additional documents to proceed with your request.

Could you please check your email for instructions and provide us with the additional requested copies at your earliest convenience?

Thank you for your cooperation and prompt attention to this matter.

Best regards,

The NetBet Team