Reclamação #193
Cassino NetBet
NetBet Casino - Delaying withdrawal for 10+ days
há 7 anos
I have been using NetBet for many years now without much bother. I've had to verify documents along the way but things always seem to be sorted within a matter days. This unfortunately has not been the case more recently.
After noticing four withdrawals that total just under £11 000 hadn't been processed since the 31st December I contacted both customer service and my account manager for assistance. I was asked for source of income documents which were all sent across and with my manager on the 3rd January. Roll over seven days later i am still non the wiser, account blocked and me chasing everyday to get the same response of no update.
This is the first time I've gone to withdraw such a large amount, hence my concern. The winnings were all legitimate and not related to any bonuses and the money used was all mine, and accounted for.
After noticing four withdrawals that total just under £11 000 hadn't been processed since the 31st December I contacted both customer service and my account manager for assistance. I was asked for source of income documents which were all sent across and with my manager on the 3rd January. Roll over seven days later i am still non the wiser, account blocked and me chasing everyday to get the same response of no update.
This is the first time I've gone to withdraw such a large amount, hence my concern. The winnings were all legitimate and not related to any bonuses and the money used was all mine, and accounted for.
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