I made a first time deposit in the amount of $500 CAD or 364.59 USDT on May-30-2024 06:47:23 AM UTC. You can find the transaction on etherscan here: https://etherscan.io/tx/0x9324689017db68e4426a0e31ac352be060ae9b54463311e77dc3921bfad6a8e7. Note the deposit was sent from Stake as I withdrew from Stake onto this casino directly, which as far as I am aware is allowed and is something I have done many times before with other casinos with no problems whatsoever.
The transaction was confirmed within minutes and showed up as pending on the Leon casino transactions page with the correct amount, meaning the original deposit address given to me was correct, otherwise they wouldn't know what the amount was. Unfortunately I did not take a screenshot of this as I didn't think it was an issue at the time. After 30 minutes the deposit still has not been credited, and I reached out to support. I also discovered that when I click deposit again I was given a completely different deposit address than the one I sent to, but as mentioned the original deposit address had to have been correct since Leon showed the correct amount as pending on their end, meaning they detected it within their system. Support told me to wait 2 hours, and I did. After 2 hours I discovered the transaction that was pending before no longer shows up as pending and is completely gone from their deposits page.
I was told to wait once again, and after a while support asked me to give an ERC20 address so they could return the funds to me. This was provided to them within minutes, but now they are putting me on hold indefinitely with no ETA. They give automated responses that state "technical difficulties" and ask me to "wait patiently" every time I reach out to them.
Everything that has transpired looks very suspicious on my end, and thus I am submitted a complaint here in the hopes of a resolution. Attached are screenshots of the conversation I had with support. Just one thing to note, the $10 CAD deposit they mentioned is not a deposit but a code I found on their instagram page. I redeemed the code while waiting for the deposit because I was bored and wanted to play. I screenshotted the instagram post as well.
Informação da reclamação

Dear Leon Bet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers Team,
The deposited sum of 364.59 USDT has been refunded to the crypto wallet specified by the customer. The transaction was completed on May 31, 2024, at 09:53 AM UTC.
We apologize for any inconvenience this delay may have caused the customer.
Thank you for helping us resolve this case.
Best regards,
Alexander
Leon Compliance Officer

Dear @petra4moon,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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