Violation of Responsible Gambling Policy
My experience with Leon Bet initially started well. I won a small amount playing Blackjack and was able to make successful withdrawals. A few hours later, I decided to give Leon Bet another try, as I enjoy the interface and software. Although my session started poorly, I made an additional deposit, and shortly after, my balance rose dramatically—from €1,000 to approximately €5,000.
This was a substantial and unexpected win for me. However, I realized I had been betting higher than intended due to my habit of playing in Swedish Krona, where 1,000 SEK equals roughly €100. As a precaution, I decided to cool off and take control of the situation.
Given my previous experience with delayed withdrawals and the risk of funds being returned to play, I took what I believed to be a responsible step: I set a daily wagering limit of €1 via the Responsible Gambling tools in my account.
Just a few minutes later, I regretted setting the limit that low, as I wanted to place a bet on an upcoming football match scheduled for the following Sunday. I immediately consulted Leon Bet’s Terms and Conditions, particularly the Responsible Gambling section, and assumed that if I increased or removed the wagering limit right away, the 24-hour cooling-off period would apply. This expectation is clearly aligned with their own policy:
"Once set, wagering limits can be increased or lifted after a 24-hour period."
Source: https://leon.bet/en-se/responsible-gambling
To my surprise and disappointment, the system allowed me to override the €1 wagering limit immediately and continue playing—without any 24-hour delay.
This is not only deeply unfair, but also contradicts Leon Bet’s own stated policies on responsible gambling. The tool designed to help users cool off failed to enforce the rules it was supposed to uphold.
Again, per their own Responsible Gambling section:
"The customer account has the functionality to set daily, weekly, and monthly wagering limits... Once set, wagering limits can be increased or lifted after a 24-hour period."
Source: https://leon.bet/en-se/responsible-gambling
Additionally, Leon Bet states:
"We are committed to promoting responsible gambling and raising awareness about gambling addiction and prevention methods. To support our customers in gambling responsibly... we provide...
Customer-Driven Deposit Limits
Customer-Driven Wagering Limits"
Source: https://leon.bet/en-se/responsible-gambling
This commitment is further reinforced by AskGamblers’ own review of Leon Bet:
"Players at Leon Bet Casino can set deposit and wagering limits on a daily, weekly or monthly basis. They can change them at any point, but an increase happens after a 24-hour waiting period."
Source: https://www.askgamblers.com/online-casinos/reviews/leon-bet-casino
None of this aligns with what actually happened to me. Despite setting a strict wagering limit, I was allowed to continue playing without restriction. I ended up with a final balance of €5,976.50—money I believe I should never have been allowed to wager once the limit was set.
I would like to emphasize that this was not a temporary bug. I have screen recordings showing that the limit can still be changed without the 24-hour cooling-off period being enforced:
Screen recording evidence:
< external link removed >
While I cannot retrieve a history of my Responsible Gambling settings directly from my account, Leon Bet should have access to this data if they take their responsibilities seriously.
In my view, Leon Bet’s failure to enforce its Responsible Gambling policy allowed me to continue playing during a moment when I had explicitly chosen to stop. This undermines both their stated commitments and regulatory obligations, and potentially breaches the Anjouan Gaming License requirements.
This issue has taken significant emotional energy to address. I genuinely believe that had the system functioned as promised, I would not have lost those funds. Leon Bet should also consider that highlighting and fixing this flaw is in their best interest, as it helps protect other users and supports their claim to be a responsible operator.
Resolution Sought:
I respectfully request a refund of the amount lost after the wagering limit was supposed to take effect: €5,976.50.
Addressing this complaint appropriately will not only resolve my case, but also reinforce Leon Bet’s reputation as a trustworthy and responsible platform.
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