Leon Bet Casino - Withdrawal impossible LEON

RESOLVIDA

Informação da reclamação

Cassino em disputa

Leon Bet Casino

Valor

€ 1405.64

Postado em 1 de outubro de 2024

I created my account on LEON at the beginning of September. I did betting sports and then decided to withdraw. the rertait was refused and I had to do the verification.

I went through the many steps of verification and after sharing, I received a reply that the verification would take up to 30 days. It's now september 30th and if I understand how LEON works with other users, it will be time for a video verification, which must be scheduled. So I'm taking the lead, I'm available for the verification, thanks to LEON for asking me to do it.

I made a mistake creating an account on this site. I would ask others not to make the same mistake again.

AskGamblers
Postado em 1 de outubro de 2024

Dear @latino66,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 1 de outubro de 2024

Hello,
I currently have 1405.64€ on my account. What's more, I'm subject to a betting limit on all the sports on the site, so I can no longer take advantage of the sports product as I wish. I would therefore like to withdraw my money from this site.

AskGamblers
Postado em 3 de outubro de 2024

Dear Leon Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 5 de outubro de 2024

Hello AskGamblers team and latino66,

The player is currently awaiting their turn to be invited to a video verification session.
The withdrawal delay is in line with our Terms, which allow us to suspend payments for up to 30 days during security checks and/or verification.

@latino66, please keep an eye on your email inbox and app notifications regularly to ensure you don't miss our invitation.

Best regards,
Alexander
Leon Compliance Officer

Postado em 6 de outubro de 2024

Bonjour askgamblers et leon bets. Bien compris, j'attend mon tour pour la vérification vidéo et je garde un oeil sur ma boite de reception.

Cordialement

Translation:

Hello askgamblers and leon bets. Understood, I'm waiting for my turn for video verification and I'm keeping an eye on my inbox.


Kind regards

AskGamblers
Postado em 7 de outubro de 2024

Dear @latino66,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

AskGamblers
Postado em 10 de outubro de 2024

Dear Leon Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 10 de outubro de 2024

Dear all,

This complaint has been reopened as per Leon Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 13 de outubro de 2024

Hello AskGamblers team and latino66,

The video verification session is scheduled for Monday October 14 at 11:00 AM (11:00 GMT+2). An invitation letter containing all details has been sent to the player's email address.

Best regards,
Alexander
Leon Compliance Officer

Postado em 15 de outubro de 2024

Hello,

The video verification was completed and I was able to make the withdrawal. The money has been transferred and received for me. Thanks to ask gamblers and Leonbets.