NetBet Casino - Ignoring Loss Limits

Dear BEBY001144,

I have checked your account, more precisely your limit history and your gaming history.

Please note that the real balance you had when you've started playing and winning was £0.20. These are the funds that let's say 'you have brought to the table'. With these funds, you've reached at some point a balance of £1500. As long as you don't withdraw the funds, the money is still in the casino's possession, the same way in a land base casino the chips are not considered as being your cash till they are not exchanged at the cashier.

The way the system allows you to make sure you are not losing more than you can afford, is by applying a limit on YOUR FUNDS, thus to take again the example above, on the money you brought to the table. Thus, if let's say you would have lost the £0.20 instead of winning, you could have deposited as much as you wanted, but the system would have allowed you to lose a further £299.80 beside the £0.20 you already had on your player account, £0.20 coming from your previous deposit.

The loss limit you have set do not apply on winnings obtained on our website and never withdrawn. If on another hand, you would have withdrawn the £1100 you wanted to cash out at some point, then you would have deposited the money back onto your account, the system would have considered those funds as 'money brought to the table' and wouldn't allow you to lose more than £300 as per the limit you had set.

Applying your logic, the system should always reset the limit and recalculate the losses starting from the highest balance you ever reached during that day/week/month, depending on the length of the limitation set. That isn't of course the way a loss limit is working.

We do offer other tools to prevent you from cancelling the withdrawal requests that are in pending: you have the option to temporary block your account or, something that just a few bookmakers are offering, you can contact the customer support and ask them to block for you the option to cancel the withdrawals.

I hope the aforementioned makes sense for you.

Best regards,
Marcel
Customer Support Manager

I dont care what your sistem does , i go by the terms and conditions of lose limit , in accordance with the ukgc and by the terms that is written on nebet loss limit , i dont deal with systems , it says there loss limit i pus 300 , i read and it says it start from the moment i set it up , at the moment i set it up i had about 250 in the account plus 1100 in pending withdraw , u guys let me lose all of it , and i m sure askgamblers will be with me , does not matter how i made the money , i ll be going further then this , also ukgc have been notified about the error on ur site , when i started playing i did not set up any loss limit , the loss limit was set up after the withdraw was made . and it says clearly the loss limit starts when is first set up . is ur terms and conditions

The loss limit you have set do not apply on winnings obtained on our website and never withdrawn. If on another hand, you would have withdrawn the £1100 you wanted to cash out at some point, then you would have deposited the money back onto your account, the system would have considered those funds as 'money brought to the table' and wouldn't allow you to lose more than £300 as per the limit you had set.


u just told me here i m right and need to refund me , 1100 £ was withdraw - i set up limit of 300 , withdraw have been cancel system did not stop me loss more then 300 .

Dear BEBY001144,

You are misinterpreting my sayings, as the funds never left the website since the withdrawal request wasn't process. Thus again, applying your logic, the system should always reset the limit and recalculate the losses starting from the highest balance you ever reached during that day/week/month, depending on the length of the limitation set. That isn't of course the way a loss limit is working.

As aforementioned, in order to prevent you from using the pending withdrawal request you have the option to temporary block your account or, something that just a few bookmakers are offering, you can contact the customer support and ask them to block for you the option to cancel the withdrawals.

Of course, if for any reason you are not satisfied with how NetBet has resolved your complaint, you may decide that the matter be referred for adjudication by the Independent Betting Adjudication Service www.ibas-uk.com. It is your right to do so.

Regards,
Marcel
Customer Support Manager

how did u come up with awnsers so fast , i have been waiting for more than 72 hours witout an awnser saying that is dealt by a manager , selfexclude my account , when i tried to login it says i m banned from the website , saying that 1000 £ balance avalaible to withdraw is not my money , i can do 1000 £ in 1 go on roullete but there not my money :) no problem i ll atached rulles by the ukgc and other ..... , and after let askgamblers decide

And i did not say the limit starts on the highest point of the day , it starts when is first set up , in my case with a 250 balance and 1100 pending cashout , wich by your say are not my money

Dear BEBY001144,

We are here to give you a fair response to your complaint and since obviously NetBet has a different point of view from yours the best is indeed to refer the matter to the Adjudication service.

I can assure you though that the website is fully compliant and so are the responsible gaming tools.

Best regards,
Marcel
Customer Support Manager

is not about the point of view is about what the rulles says for uk licence , and i have atached a print screen from them that say iii. loss limits: where the amount lost (ie winnings subtracted from the amount spent) is
restricted (for instance when a customer makes a £10 bet and wins £8, the loss is £2).

and 2 other big casinos that agree with me

how come only netbet says difrent , come with rulles printed stuff where it says that and i will accept , stop cheating people , me an all other 1000 cases you have and all trust pillot reviews , and + other complains and bad reviews you guys have , is 2018 dont delay people with payments , solve there problemes fast and easy dont wait for weeks till you reply if any reply . abuse is fine banned them , but when i m a custmer for years with you guys and never made a single cashout i wondering why cuz you never procces payment i had once 1 week a pending withdraw , with no emails . i am an affiliate of yours as well and i ll tell all my youtube viewers about your scammy little tricks and not beying a fair casino , if other can make money beying fair why cant you guys ? ????

The Dispute has been refer to ADR .

Ask Gamblers , Please Make a Decision In this Case !

Ask gamblers Please Close this Case As resolved , even if Marcel did not awnser me no more , i have been given an awnser that the money are in the way to my bank account . many thanks Ask Gamblers , and for people that want to see the awnser here you go , hope they will change the way there loss limit works .

Hi Andrei,

I hope my email finds you well !

In regards to the complaint you raised ,we wanted to inform you that we have opened an internal investigation and also reached a conclusion.
Our Responsible Gaming Officer also analyzed your case and, as a result we decided to make an exception and process the refund of 1100.00 GBP to your bank account. The amount will be visible in your account in 2-4 days.

We rarely encounter complaints related to limits or how they are interpreted, however we’re taking your feedback seriously.
Therefore, we will change the way limits are explained to make sure other players do not encounter the same problem as you did.

Following the refund and giving the fact that we believe the issue has been solved to your satisfaction, we kindly ask you to withdraw your complaint from AskGamblers.

Should you have any further questions, please do not hesitate to contact us.