Reclamação #173 Cassino NetBet

NetBet Casino - Ignoring Loss Limits

Por andrei c.

há 8 anos

Hello , i have made 1400 profit on the day and cashout 1100 , after the cashout i have put the loss limit of 300 so i dont cancel the withdraw to play as i cant , but the thing is they did let me loss all the money 1400 when it says clearly the limit starts when is first set , i have been to chat and they closed my account , dont know for what and they said they will email me after they found out what the problem was is over 48 hours know , what do i care about there system error for me is easy to verify it takes me 5 min as an amator to find out what happen , and they should refund me the money over 300 loss , the amount they need to give back is about 1050-1110 cant tell exatcly the amount because my account is closed and cant check transactions no more , lucky i took a picture of me setting the limit before the account closure , here is some chat transcrips so you guys know i did put the limits as the chat was weird , first the system did not work told me to go back , second they close my account wich is weird and why , ? i cant wait any longer as the cashout takes ages as well so please accept the case .

second chat Anton Sat, 06/02/18 10:09:19 am Europe/London

Hello beby0011, I'm Anton. How may I help you?

beby0011 10:09:23 am

me again
got disconected
why u self exclude me ? 10:12:42 am
i put loss limit and i was able to play more 10:13:42 am
then the limit was set up

Anton 10:14:55 am

I have contacted the relevant department in charge to look into the issue that youraised and aslo temporarily closed the account until we have an answer
10:15:18 am

how long will that be ?
if i dont get the refund ill be open cases all over forum like askgamblers casino meister , u guys avoided to awnser me and not u locked my account asweel 10:16:08 am

10:16:53 am

How have we avoided answering you? I have informed you that this needs further checks. We will get back to you once we have resolved it.

10:17:08 am

when will that be ?
24 hours ?

Anton 10:18:29 am

Yes we usually get a response within 24h. Sometimes it may take longer if the issue is more complicated, but we will inform you if that should be the case

10:18:40 am

ok thanks

Cassino em disputa Cassino NetBet

Motivo Outros

Valor £1050

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

beby001144

• Reino Unido

há 7 anos

Yes i have received the refund , happy with the result ! Case Solved ! thanks Ask gamblers

Cassino NetBet

• Representative

há 7 anos

Dear BEBY001144,

Can you please confirm that you received the funds onto your skrill account?

Thank you in advance.

Regards
Marcel
Customer Support Manager

beby001144

• Reino Unido

há 7 anos

Can you please make sure a payment was made , as i asked in chat and they said theres no payment made to me , if nothing was proccesed please make that refund today by skrill so i can confirm here that , as seems that not all representative are aware of my case

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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NetBet Casino - Delayed withdrawal without any contact from the casino

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Withdrawal date: 20/03/2024
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*Attached files ( Private these )
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