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Cobra Casino - Misleading promo, not honouring 100 percent cashback due to loss of first deposit

RESUELTA
Información sobre las quejas
Casino en conflicto Cobra Casino
Motivo Bono no concedido
Cantidad € 20
Fiekie247 Sudafrica
Publicado el 12 de noviembre de 2020

First of All I signed up through Askgamblers Back in August and they were offering 20 no deposit spins on sign up. Live Chat said no there is no such promo and they cannot issue the 20 sign up spins and they are not responsible for 3rd party site information, however the bonus is expired now, but was active at the time. I raised the 20 sign up spins issue with Askgamblers and they resolve it by Saying Cobra casino would contact relevant players who took the sign up spins and issue the 20 no deposit sign up spins - I am still waiting, but nothing. I decided to let this slide

2nd of all I received a promo for a first deposit bonus + 100% cashback! I claimed the code, made my deposit of 20 and could not get the bonus as skrill is excluded so I played with my $20 raw cash.

After I lost my $20, I contact live chat to claim my cashback but they refuse the cashback saying I needed to deposit minimum $100 to claim cashback and it cannot be added etc, I showed them the email that I can claim the cashback up to 20 in case I lose my deposit, but they refuse.

I find cobra casino is not following the promotion rules via email and did not honour the askgamblers 20 sign up spins at the time, which flag a red light to me. I think their promo's are misleading, and I am entitled to the 100% cashback as stated via email.

Please help resolve this.

Attached is the chat transcript and the promo offer - I wont even bother with those sign up spins, as they just do not care about new players.

Fiekie247 Sudafrica
Publicado el 12 de noviembre de 2020

Hello

This request can be resolved, the 20 spins were added as well as the 20 cashback was added succesfully now.

We can close the complaint.

Thank you Askgamblers and Cobra casino for such a quick response and honoring this complaint.

AskGamblers
Publicado el 12 de noviembre de 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.