Reclamação #141 Cassino NetBet

NetBet Casino - Closed account with £500

Por Zachary G.

há 9 anos

Netbet blocked my account with £500 on it. No further explanation was given. I was asked to send documents for my verification. I did it in the e-mail from the 6th December 2016:

"Dear Sir or Madam, I was talking to Trevor from LiveChat about my account Raight1 which seems to be closed. I don't know the reason why you blocked it but I would like to ask you to reopen it. There are the requested documents for my verification in the attachment. If you need anything else please do not hesitate to contact me. Please keep me informed with the status of my account."

I got the confirmation from Nathan:
"Dear Zachary, Thank you for the documents you have sent us! They have been successfully uploaded to your file. Once we have an update in regards to your account, you will be informed."

After 4 days of silence I decided to chat with customer support and asked them for an update in my case. I got e-mail from Alia few minutes ago:

"Dear Zachary, I hope this finds you well. The team in charge confirmed that the documents do not seem to be legit hence the account qwill remain closed. Thanks for your understanding!"

Is this a kind of joke? "the documents do not seem to be legit?" I am sorry but my driving licence is the only one I have and the only one I can provide. I do not want to be rude, but this explanation seems to be quite stupid. I am asking you nicely to reopen my account or send me the money I have on it! This behaviour is very unprofessional and I must advice Askgamblers community to consider depositing and playing at this site. Better choose another one because you can get in the same situation like I did. "I hope this finds you well".

Zachary Green

Cassino em disputa Cassino NetBet

Motivo Problemas de verificação

Valor £500

Discussão

Raight1

• Reino Unido

há 9 anos

I have nothing else to say. You already made your decision, so no need to lose my time and nerves. Keep my money, I hope they will
make you happy!

The only thing I hope in is that as many people as possible will read this complaint and decide not to play at your fraudulent casino. It is very easy to make up a cute story about how one poor casino was cheated by an ugly hacker and then put every unsuited account in this drawer.

I did nothing bad, but you did! Shame on you netbet, shame on you!

Zachary Green

Cassino NetBet

• Representative

há 9 anos

Hello Zachary,

This account was one of about 200 fake accounts that we detected were created automatically with randomly generated names & addresses in order take advantage of a promotion we were running in December 2014. The accounts were all shut down in January 2015.

The documents you have provided as proof of id/address have been determined to be false.

All 200 accounts found being part of this fraud will remain closed. Further supporting details will be shared privately with AskGamblers.

Best regards,

Marcel
Customer Service Manager

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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NetBet Casino - Kept deposit and withdrawal

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NetBet Casino - Delayed withdrawal without any contact from the casino

Reason for the complain: Delayed withdraw, no contact from the casino.
Withdrawal date: 20/03/2024
Amounts: 10.000e x 5 times minus the handling fees of -1.5%, 49.250e in total. ( max limit for bank transfer is 10000e each ).

The handling times in user agreement is maximum of 7 days and it's been 14 days and I haven't heard back from the casino not once and the withdraws are still in the processing state.

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*Attached files ( Private these )
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NetBet Casino - Frozen my account for 3 months

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Signed up over a year ago, sent documents, etc came back all fine, and continued to play with no issues, then mid-January I tried to deposit and a message appeared saying my account needed to be reviewed before I could play,

I had no email or call from customer service so I emailed them. I had a message back 4 days later saying they needed more documents (same as I've already sent) so I sent them. This was over 2 months ago. I've emailed them 7/8 times asking what's going on nobody can tell me, they just say it's been sent to the relevant department as soon as we know we will contact you!!!

Over 2 months ago now. How long does it take to look at some documents? Do they have like 1 person working for them? I've had a few accounts with other casinos/poker sites and unfortunately, this is the most frustrating experience I've had.

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I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

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I contacted live support and they asked me to send a new photo ID and selfies.

I sent them a new photo of my ID and selfies.

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By 20:00 last night (at which point was 50 hours after being told max time would be 48) I queried the withdrawal again - to receiving an email this morning with now no time frame just that the relevant department would be in touch.

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Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already.

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