Hello askgamblers,
Last night i started gambling at bitkingz. I deposited total 180€ ( 20 - 20 - 40 - 50 - 50 euro ). I choose no Bonus. The last bet was 50 € on EGT's 100 Super Hot Fruits and the winnings were 7.500 €. It was an awesome winning!. Couldnt sleep at night !
My account to bitkingz is now credited 8.200,41 € withdrawable no bonus !
I started the verification process but the agents on live chat are telling me that i the very first 20€ i deposited via skrill got a different email associated on skrill ( my login email to bitkingz! ). I told them that i got ONE email and ONE skrill account,and i have deposited total 5 times using my skrill account and the total amount i deposited to bitkingz was 180 euro.
I have even uploaded them the transaction history details from my skrill account.They do not accept it.
I have asked from an agent to email me the transaction that shows a different email from skrill , they told me to check my transactions , so i did and confirmed that its total 5 transactions from my one and only skrill account to bitkingz.
They are SIMPLY refusing to cashout.They are telling me to provide proof of the first transaction of 20€ and that transaction is associated to another email ( my login email to their webpage ! ? ? ).
I hope this complaint make them to cashout my winnings askgamblers !
I also got screenshots of my account on bitkingz, and chat to agents, even a video of my win !
Thanks in advance for your help!