VegasHero Casino

The site must have bettered their withdrawal system as I was able to withdraw within 24 hours of submitting my withdrawal and I was also contacted by support to tell me about the status of my withdrawal.

Over all I'm pleased with the experience on this site.

Games are great and they have live casino

Also they allow boku to deposit

The lack of withdrawal options. Only real one is Trustly. I would rather if they allowed other withdrawal options but overall positive experience at this casino.

VegasHero Casino

3 years ago

Hi MONKEYEZ,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Vegas Hero Team

Vegas hero has a simple interface. It was not confusing nor catchy. In fact, I thought it was some kind of another online shoe store or sports merchandise store. Anyway, I appreciate its extra services. I like how it has a generous bonus, promotions, and even VIP rewards.

For online casino beginners, Vegas hero is a-okay. I read its terms and conditions, and the clauses sounded fair to me. Then again, it works just like an extension of traditional brick and mortar Vegas casinos. Its payment methods don’t include crypto, the games are pretty direct. I don’t see innovation.

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4 years ago

Hi ARCHIMAN,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,

Vegas Hero team

Like the choice of games and layout. Live help is friendly and easy to approach, uk. Players can also play on this site. I would have kept playing this site if it wasn't for the time it's taking to release withdrawal.

Verification takes too long and takes too long to pay out winnings. Never reply to any emails, sent to support and live help tell you the same thing every time.

VegasHero Casino

4 years ago

Hi UKSLOTBOSS,

Thank you for contacting us, and we are sorry to hear that you experienced delays with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Vegas Hero Team

Numerous casino games are available. Also noticed that they have a number of great promo offers.
Well, there are several payment methods which makes it easier to deposit and withdraw.

Not really a fan of their user interface. There are also a lot of familiar slot games which are not really good if you want to try new games. Well, if you are going for familiarity, you’ll definitely have fun on this site.

VegasHero Casino

4 years ago

Hi BROCKLEYSSS,

Thank you for the time you have taken to leave us a review,

We appreciate your feedback as our aim is to strive to provide our players with a better experience on our site. We are always adding new games to our site and improving our services.

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Vegas Hero Team

Good bonus offer. Good contact with livechat.A wide selection of slot games and online casino games. The casino belongs to the genesis group which has a good reputation

A very long waiting time for a withdraw. And it is longer than 48 hours. I requested a payday over 48 hours ago, I am still waiting. I asked Livivat for clarification, I received a reply that withdrawals are processed up to 72 hours. It looks like the casino had a problem with financial liquidity ... I thought that earlier comments of people who had problems with paying out, isolated cases, however, it is different ... changing opinions as soon as I receive my money ...

VegasHero Casino

5 years ago

Hi KKSMISIEK,

Thank you for your review! We are sorry to hear that there was a delay with the release of your withdrawals. We are afraid that sometimes, the security checks needed to be carried out on all withdrawals do take a bit longer than anticipated, but we can assure you that our payments department do their best to try and get these reviewed and processed as soon as possible for all our players.

Please feel free to contact us should you wish to check for any updates on any pending withdrawals, we will be more than happy to assist!

Kind Regards,

Vegas Hero Team

Love the theme of this site, was completely drawn to it the moment I saw it. Was easy to sign up and had no issues with making deposits. The welcome offers available are quite nice as well, with the option to choose one that can be played on live casino games. Bonus terms and conditions are quite standard to the regular terms across casinos, so all good there.
Had no issues with my withdrawals either. Was able to have some nice winnings and when I requested a pay-out I had no issues with receiving the funds. If I had any questions, live chat was available 24/7 to help me out, and they were super friendly too. Really happy with this casino, definitely one of my favorites so far! Highly recommend it.

VegasHero Casino

5 years ago

Hi SAMANTHAW,

Thank you for taking the time to review us!

We are happy to see that you have had a nice experience with us 😊

Please do not hesitate to contact us should you require any assistance, we will be more than happy to help!

We wish you the best of luck with your future within our casino, and we hope to see you playing with us again 😊

Regards,
Vegas Hero Team

Safe to say this is one of my favorites from the Genesis brand. The layout is simple but really nice. There is a large variety of games to choose from as well, never gets boring.
I’ve also had some good winnings on this site, and had no hassle to get my withdrawals. So pretty happy with that!

I like how you can always play the games in fun mode first, just to have a look around without spending any money of your own.
There is also a good range of promotions to participate in, where you can basically get something in return for your deposits on almost every day of the week.
Overall, really been enjoying this casino, and will definitely keep coming back.
Thanks Vegas Hero!

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5 years ago

Hi JDALBY,

Thank you so much for taking the time to review us!

We are glad to see that your experience with us has been great! Please feel free to contact us should you require any assistance, we will be more than happy to help 😊

In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!

Regards,
Vegas Hero Team

Well it's a part of genesis global limited where I have had very good experiences in the past without any hassle. I am sad to say that here has not been entirely the case for now on vegashero, They have all the slots you need to play with providers like yggdrasil, push gaming, bigtimegaming, microgaming, netent and more.

Good welcome bonus and friendly live chat agents. Wagering terms are decent!

Yesterday I requested a withdrawal of 856 euro. Note that you have to verify your account before you can start to play on this casino (if you are from the Netherlands). So I had verified my account before starting to play. Took the first welcome bonus which I lost and yesterday I took the second welcome bonus and won, made a withdrawal request only to hear later on live chat that there are some documents missing. Note that I am already verified at every other genesis global casino's where I had successful withdrawals and completely hassle free.

So again I send my documents and am now waiting for my withdrawal. In the meantime, I have temporarily put a time out limit on my account for two days because of this reason. '
No problems with the other casino's within this group at all. I am now waiting for my withdrawal and will update this review once it's done.

VegasHero Casino

5 years ago

Hi WOEWOE,

thanks for sharing with us your experience.

We checked your account and we can see that your withdrawal has been approved within 24 hours.

Please note that, depending on different factors, sometimes additional documents can be requested in order to fully verify a customer.

We hope this clarifies everything.

Feel free to contact us for any additional request or for assistance, we would be more than happy to assist you further.

Regards,
Vegas Hero Team

I suspect Vegas Hero have upset one of their players at some point recently, if their recent reviews are anything to go by. Whilst I have experienced an issue or two with other casinos in the Genesis group, I'm just not buying that the five or more similarly written one star reviews all left by members with 1-3 lifetime contributions are likely to be genuine. At Vegas Hero specifically I've had almost entirely positive experiences so will stick to those thoughts here, but will detail my personal mishaps on the Casino Cruise page if anybody is interested to read that.

First up, the website itself feels very modern and well designed. The layout is very clear and the various pages, menus and elements all load very quickly and smoothly. As a web developer myself I was impressed by the level of skill and implementation of recent technologies on show here, which is a credit to the team who have created this casino. Whilst the current trend seems to be all about darker colours and themes, Vegas Hero proves that white and light will always be a valid design philosophy.

The new player promotion package is fairly substantial with four separate match bonuses plus a bunch of no deposit spins, and the 40x bonus wagering requirement is pretty much in line with the industry norm today.

I wish that withdrawals to methods other than e-wallets were a little bit faster. If casinos insist on not allowing Skrill/Neteller for new customers playing their bonus offers they should implement instant bank transfers or fast card refunds!

I ended up with a few questions regarding promotions, deposits and verification, and did feel it took a little too long to get these things cleared up through the live chat facility. Admittedly I was playing on a Friday evening which I suspect is probably a busy time, but I doubt I would have bothered hanging around if I hadn't already invested myself by depositing funds. When I did eventually get to speak to someone I couldn't help but feel they were somewhat rude, giving the impression that all the things I was asking were already clearly stated on various pages of their website. If I can't find something in a reasonable amount of time via searching the various pages I don't see why it should be a problem to ask live chat, and to their credit they did become much more helpful after I had expressed this view.

VegasHero Casino

6 years ago

Hi CATAPULTAUDIO, thanks for sharing with us your impressions.

We understand your point of view and appreciate your review, we are completely thankful to the customers who are sharing their impressions to let us improve our services.
Also, we are really sorry to hear that you had these feelings while chatting with us, our Customer Service is here to always help you, so feel free to contact us at your convenience, we will be more than happy to help you further.

Vegas Hero Team

Nothing positive to say about this casino, it’s a rip off.
The games selection is not as good as other casinos, better bonuses.
See my dislike comments which will give you a better understanding,

Awful customer service, appalling response time when sending in an email. Don’t bother trying to cash out a large withdrawal they will do everything they can to stop it being paid out. Also they will block your account for about 3 weeks.... with the response time trying to reopen it you might as well not bother opening an account with them, saves the stress to resolve it, specially when you got money owing to you.

VegasHero Casino

6 years ago

Hi PAULSMOUT524, we are sorry to hear that your experience within our casino was not that successful. First of all thanks for sharing with us your feedback regarding the bonuses and the games, we are always taking care of our customer's feedback, this help us to grow following the right pattern.

Please note that we take actions following clearly our T&C, sometimes the withdrawal checks can take a bit longer but once done you will always get a reply. Let us know if you need further info or clarifications, we will be more than happy to help you further.

Vegas Hero Team

I loved this casino. I played for hours and enjoyed many game selections and even some video poker. I made three deposits all under $40 Canadian. I am in Canada so Interac was my choice. No fees for that and I also was fortunate to cash out a withdraw after a few days of play. I processed it on my end at about 2pm on Monday April 1st, 2019 and found chat and emails quick, they answered all questions quickly and I rec'd mydeposit this morning via interac in under 48 hours. I read the previous reviews after processing my withdraw so I was very concerned and I can say as a Canadian Player everything was very smooth.

To be honest, hard to find anything I did not like, if they had added Amatic slots that would be the only other thing that I would enjoy. Thanks Vegas Hero!

VegasHero Casino

4 years ago

Hi MUSKOKALIVIM,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Vegas Hero Team

Looks nice! nice layout. Simple. like the way it looks. kind of diffrent from other casinos in looks.

I'm a player from Sweden so the site is in Swedish for me, took the welcome offer 100% and 50fs, 10 directly and 10 for the following 4 days it says in its terms. Opend the 4 games that i could choose to play them on but they didnt turn up. wrote to support and they said, its from the day after but it says in swedish: *10 Free Spins kommer att läggas till på ditt konto direkt efter din kvalificerade insättning. Därefter kommer 10 Free Spins att läggas till varje dag när du loggar in de närmaste 4 dagarna. Free spins kommer att ges på utvalda spel.: wich means there should be 10fs directly after my deposit. and not that it starts the following day. The one I chatted with wrote :I have been advised that the free spins will start from tomorrow, sorry about that will talk to the relevant department about this, your free spins will start from tomorrow at 12:00PM GMT (noon).

This bothers me when i choose to put in money to a new casino when they lie and cant hold what they say. If one thing is wrong so soon what else is wrong with the site is my way of thinking. I feel like I'm not the only one to point this out to them than why haven't they changed the text to the right text which says that the spins are credited one day later and not 10 fs are credited directly. What lured me into taking this bonus was that i got to start the spins today and not tomorrow.

VegasHero Casino

6 years ago

Dear SVENGRAN
Thank you for taking the time to leave us feed back.
I'm sorry to hear your experience with Vegas hero hasn't been of great standard
I understand your frustration and i apologise for this inconvenience but it is actually states in the T&Cs The New Player Welcome Bonus Free Spins will be awarded at a rate of 10 free spins per day, for 5 days at 12pm (GMT) each day, starting the day after the qualifying deposit is made.
Wishing you a great week ahead and please feel free to contact us in the future.

Nothing positive regarding the site or experience I had.

Everything from the lay out to the non existent customer service. I've been waiting for a withdrawal and have sent over 9 emails with nothing back. All live chat offer is that it's under review. I would avoid using this site at all costs and the sister sites they have such as spinit casino. The worst casino I've ever been on by far!

VegasHero Casino

6 years ago

Hello SAMK2310
Thank you for taking the time to leave us feed back.
I'm sorry you feel your withdrawal had taken to long sometimes withdrawals go through routine checks which can lead to this taking slightly longer than expected however we do apologise for this and try our best for this not to happen again. We are always looking of ways to improve our service to you and others, our Support is currently open from 8am until 12pm 7 days a week or you are able to phone us on a free phone number also.
Wishing you a great day.

nothing positive to say about this site, the slots are same as many other online sites. Dont play would be my advice they dont like paying out when you win.

I joined this site over Christmas, played the slots I like. I won a lot of money so wanted to withdraw, so uploaded all the information they required to verify my account. Everyday for over a week I had emails saying I had not given them enough information to get my account verified, passport, driving licence, credit card front and back quick to (which I deposited with in first place). Very Very quick to take your money but do not like paying out, Email after Email, live chat everyday for three days they kept telling me it would recredit my card, DONT even bother trying to ring them on there uk free phone number as no one answers JOKE OF A SITE

VegasHero Casino

6 years ago

Dear LINTY12
Thank you for taking the time to leave your feed back.
I'm sorry to hear your experience with Vegas hero hasn't been of great standard
Please feel free to PM me if i can help at all

Easy to navigate, great selections of games. Nothing else.

I am waiting for my withdrawal to be approved for 1.5 weeks. I keep contacting vegas hero through email and live chat everyday but they are useless. All I hear is you have to wait while our management team approve your withdrawal. When I asked how long do I have to wait as there is no casinos with such a long waiting time, they said we don't know, you have to wait and we will pass a message to manager for you. Thats all. I am still waiting for my withdrawal and no of their staff is gonna help me. I used to play a lot of casino and this is the first time when waiting time is so long and staff is extremally unprofessional.

VegasHero Casino

6 years ago

Dear JUSTYTE
Thank you for taking the time to give us feed back.
I'm sorry that you have not had the best experience with our live chat.
sometimes a withdrawal can take a little longer than expected as we are a regulated Casino occasionally withdrawals need to go through extra routine checks.
You are also welcome to call our casino where we would be happy to help in the future
If this has not been reviewed yet please feel free to send me a PM!

Easy to navigate casino. Couple solid providers. Basic welcome bonus. Deposits work

The biggest problem with this place and it’s other brands is the currency scenario. Australasian players in particular will be able to play 1 or 2 providers in the registered currency and the rest will be in euros. Essentially this will severely minimise the game play and experience. The promotions are very plain and occasional. If your offering currencies simply ensure games are available in that currency or at least notify people upon registration so they don’t get a surprise. Some places the conversion to euros is astronomical.

VegasHero Casino

7 years ago

Dear GENOVESE,
Thank you for your feedback.
This is currently due to a technical issue with some of the game provider we have, which we are working on at the moment. I apologise for any inconvenience!
If you need any assistance in the future please let me know.
Have a lovely day :)

Won some/lost some. Overall great casino but only 8/10 due to a reason below.

No way to set limits/self-exclude. You have to contact support through Email to self-exclude, that's rather fishy policy although they claim they have responsible gaming policy in place. They really don't. The minute you have to go through Emails we both know what that means.

VegasHero Casino

7 years ago

Dear ZIPPIZOD,
Thanks for your lovely review!
We are also available on live chat or telephone if you ever want to limit your account :)
I wish you good luck at the casino and have a great weekend!

Vegas Heroes is a sister to Sloty and Spinit casino I think. They have the same game collection and their support is the same host if I contacted live chat on 2 different sites at the same time. Obviously, the bonus they offer are the same as well.

They have providers from PlaynGo, Netent and some others. The layout of the site is not that user friendly and had to take a while to get familiar with where things are on this website. However, the white and red colour combo really looks nice.

They offered a 100% bonus with 50 free spins during sign up but never claimed the offer. After some time, I received an email from them to increase the bonus to 150% and 50 free spins. I logged in and claim the offer immediately. Minimum deposit was $10 at the time however I play in my own currency which is ZAR. I made deposit of 150zar and claim the bonus and receive my bonus instantly without problems. Like most casinos these days come claim your free spins the following day after the deposit was made.

Well It was not long and I busted my deposit again with the bonus as well. The following day I went to claim my free spins and saw 10 spins added to the game. I contacted support and you know there response already. 10 free spins for the next 5 days. When they issue spins like this you hardly win as the first 10 spins hardly warm up the slot.

I am not sure if this is me, but I never seem to win anything really. I get 10 spins and 3 days in a row I never managed to win more than 10ZAR which is $1. I tried Neon Staxx and another slot. If I remember correctly the same thing happened to me at Sloty casino with 10 days of spins in Gonzo quest and nothing.

VegasHero Casino

7 years ago

Dear FIEKIE247,
Thank you for your review!
It's great to hear that you are enjoying the Vegas Hero experience! I wish you better luck with you bonus in future and if you ever need anything please don't hesitate to ask!
Have a great day :)