Roy Richie Casino

NEW INFORMATION ABOUT ROY RICHIE, can be found on MGA site:

The Malta Gaming Authority (hereinafter the ‘Authority’) is hereby notifying that BTM Entertainment Group Limited, gaming licence MGA/B2C/350/2016, has been suspended as of 31 January, 2019.

BTM Entertainment Group Limited has thus been directed to indefinitely suspend all gaming operations, cease to register new players or accept any deposits on the Licence and to submit all data and documentation requested by the Authority.

Furthermore the Authority hereby notifies that any websites operated by BTM Entertainment Group Limited, or associated with BTM Entertainment Group Limited, and which make reference to the Authority or the above-quoted licence is not approved to be operational by the Authority. Due to the suspension of the licence, BTM Entertainment Group Limited is therefore not authorised to continue conducting gaming by means of distance communications under an Authority licence.

Players who deem to have any outstanding payments due to them on the mentioned licence are to send an email to [email protected] and should submit the following information:

Name and Surname;
Registered Address;
Date of Birth;
Copy of Passport or ID Card;
Telephone Number;
Description of Product i.e. casino or sportsbook;
User Name; and
Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).
The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and/or any other competent authority.

Today I heard from Neteller that they were informed by RoyRichie representatives that their company is bankrupt. So promises about bringing the website back online are clearly lies.

The only hope is that they still have player funds stored in a separate account in a bank, which they should have done following the Malta Gaming Authority rules. However, we all know the MGA are not very good at looking after bookmakers following their rules.
The only realistic hope I have is that RoyRichie was a customer of the Satabank, which is a Maltese bank which services almost all licensed bookmakers on Malta. That means their funds are still frozen in there already since October, because all accounts at Satabank were frozen at that point due to a money laundering investigation. In that case, there may still be some money left to pay players.

I strongly advise all players owed by RoyRichie to call the Malta Gaming Authority (Tel: +356 2546 9000) and put some pressure on them. Emailing has no use as they don't even bother to answer (or maybe just a standard reply after many weeks, but never a serious reply), you should call on a weekly basis and ask for continued updates and put pressure on them to handle this situation. Otherwise nothing will happen.

Website offline
No communication
Emails bouncing back

Today received this reply from Complaints at MGA

Dear Customer,

Whilst acknowledging your claim please be assured that player funds held with the operator are being safeguarded and the Authority will ensure that all legitimate claims will be paid accordingly in due course. For this reason a record of your full details is being retained and once the release of player funds has been sanctioned, we trust that disbursement will take place shortly thereafter.

We will keep you updated with the progress. Your patience at this time would be greatly appreciated.

Regards,

Today received this email from [email protected]

Dear Player, our team works hard to bring our RoyRichie.com
Casino&Sportsbook back on site. Some serious technical issue lead us to
stop temporary the service.

We would like to ensure that founds located in your players account are
safe. We look forward to helping resolve the problem shortly.

Kind regards,

Your RoyRichie Helpdesk team

I dont about this is true or not, i couldnt call malta gamming yet, only sent an email explaining RoyRichie suddenly shutdown, just waiting for more news.

Favorite for the Scam Award 2019
Respect: They managed to rip off not only their clients, but also their affiliates and suppliers

Stalling payments, followed by a myrade of excuses ending in non-payments.
Live-Chat deactivated long ago due to complaints - still continued to accept new clients (of course).
Email Support deactivate shortly after
Website now offline
CEO/CTA & Board Members mysteriously dissapeared
Nobody working at Roy Richie is available for comment nor anyone affiliated with them has any information
Another prime example of the highly respected maltese gaming license

Nothing. They ran away with our funds like cowards.

Website offline
Emails bouncing back
Phone number disabled
I advise everyone who is still owed money by RoyRichie to call the Malta Gaming Authority about this (0035625469000) because that is the only way to put pressure on them. They do not even care to reply on emails so please everybody just call and not email!

Nothing, they are scammers. What MGA said about this?

They runaway with players money.
Site is down
Emails are suspended
No support since November at least

That they dont answers emails and their site is down but mostly they owe me 1325 euros.
Any ideas on how to get the money from them?

The site is down for the past three days. My money of around 500$ is stuck with the site. The support email hasn't worked in the past one week. How do we recover our money?

Do not pay....they do not pay
They do not respond to e-mails
Avoid them

I could win for a pretty long time before limitations.

They are slow to respond, they will take your money in seconds but when it is time to pay up they take weeks just to respond. As of the time being their site is down and all e-mails sent to their adresses bounces back. Maybe it became to much to pay out to all the people waiting and they just closed down and took all the money. If they open up again, watch out! This site is not serious and nobody should play here!

I liked that they paid my first withdrawal of a bigger amount within 1 week

Watch out for this casino, its been 2+ months waiting for a REPLY let alone my 2nd withdraw from them. They no longer have live chat and they never reply to my emails.They take your money in a second but when its time to pay up, they hide. Is their a law protecting me from this behavior??

Username : thestoicpunter


Customer support : Unlike other platforms, there is no 'live-chat' since it takes them respond by email after at-least 24 hours after raising a concern through their live-chat feature.

Verification : The emai-id where we send the documents is apparently suspended by gmail so we can't send our documents because of which our money gets stuck in the platform for days. This practise is un-fair and manipulative by Roy Richie.

Good games, good bonuses and good odds. Easy to deposit money.

I could only play on NetEnt slots while i was on bonus. I do not know if that is a normal thing or not. But the worst is that i made a withdrawal request 5 days ago to my neteller account, and it is still pending. So very slow withdrawal process.

Sportbook is good and okey odds. Normal casino site.

Very slow payment, have waited over one month for my money. Have asked support why it take so long time, but no answers why. Watch out for this site.

Nice odds in sportbook. Have a lot of sports and odds in the matches

Very slow withdrawal of winnings. Withdrew my money last saturday and The withdraw has been pending since that. Talked to The support over 5 Times and The have a promised my money would be payed out several Times. They have also escalated This issue to they're finance departement but nothing happens. This is not ok. So bad withdrawals times and proccess

Good variety of games. Pretty fast verification of my account. Good layout and easy to find.

Very slow withdrawal of winnings. Withdrew my money last saturday and The withdraw has been pending since that. Talked to The support over 10 Times and The have a promised my money would be payed out several Times. They have also escalated This issue to they're finance departement but nothing happens. This is not ok. Still wondering IF I am going to get my money or not.

Roy Richie Casino

6 years ago

Thanks for your feedback JanneJaOu, We have passed your feedback to Payments. We apologize for the delay you have experienced.

Roy's Casino Team

Goodlooking, fullscreen mode slots

Easy Navigation

Fast to verify

I was logged out automatically every 5-10 minutes, also had technical errors pretty often that required refreshing the slot.

The amount needed for wagering is pretty ridiculous on the welcome bonus, 35x on both deposit + bonus

The auto logout problems alone warrants for a 1 star from me, and I know its not a isolated issue since a few friends experienced the same...

Roy Richie Casino

6 years ago

Hi TVATTSVANS,

Thanks for your review. We have sent your feedback and also Noite2 below to our provider and hopefully, thanks to your valuable feedback, we will be able to get to the bottom of the issues you've encountered in regards to Logged out time and Games been slow sometimes.

In regards to the rollover, although it sounds high, at the bet level accepted , it's done pretty fast.

Also, our Welcome Pack has 4 bonuses and brings a big value to players. We have recently added over 400 slots, and we expect to continue adding slots and providers.

Thanks again for your feedback, it helps us to improve our product and services.

Game's were lagging constantly, or gave error. Wagering is progressing with huge delay, I had 4€ to wager left, and I wagered over 30€ and yet it was showing 4€ wagering. Contacted the chat and they just said "Well, it has sometimes a little delay to update the amount." Yeah, the same problem was a year ago. They have not fixed it, and it's good way to get players to lose money that actually they have wagered but since their wagering doesn't update as it should, you lose your money thinking you have wagering left.

Also they are now delaying my withdrawal, my account has been verified earlier and I have made other withdrawals already, but still my little withdrawal has been pending since 7th of September. Way to go royrichie, I will never return. Ugh.

Roy Richie Casino

6 years ago

Hi Noite2

We are sorry you experienced technical issues, and as mentioned to the other player above, this has been passed on to the platform provider to investigate.

We cannot find you with that user, so unfortunately I cannot comment what the issue with your withdrawal was. I can only assure you that we pay every single player winnings.

- Netent Games
- Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa Debit, Visa, Trustly, Skrill
- Sportsbook
- Live Chat
- Every week boni

- To verified a account u must do a selfie with ur id....maybe when u win big they need ur DNA ?!?!
(What is more we kindly ask you to send the photo of the ID which you hold nearly face ("selfie"). In the background must be visible computer with e-mails which we sent you. Please take a look for the photo below.)
- Verification process can take 2 Days
- Slow Payouts for E-Wallet/Neteller(43 Hours must i wait for 400 Euro )
- 35 Times Boni+Deposit (100 Euro=3500 Euro)
- Withdrawal Limit 5000 EUR per day

Played first time with welcome bonus and it went very smooth. Just be careful about maxbet and which slots you can play waiting for cashout now :). Malta licence and sports betting included and ofc netent games.

Nothing.

What caught my eye first when I visited their website for the first time? It was that logo of theirs - the double R - looking identical to the logo of the infamous Rolls Royce manufacturer! Coincidence or actually related, I really don't know, and I'm wondering too if Rolls Royce is aware of this similarity! Roy Richie Casino could face a hefty fine for using that logo, if used wrongly, but that's not my concern here. What matters to me is that this Roy Richie Casino is a dedicated NetEnt casino, so no games from other providers can be found - just NetEnt and Evolution, nothing else.

I was once a great fan of NetEnt games, but over the last 2 years or so, this has declined drastically. Nowadays, I only play on a very few NetEnt games - 1 new game, the rest oldie games - simply because the newer games have ridiculously low paytables and very poor payouts, so I avoid playing them altogether! The only reason why I decided to sign up at Roy Richie Casino was because I had wanted to try out the game Finn And The Swirly Spin at NetEnt's own casino - to see if there would be any difference in the game play and payouts.

Well, even before I could play and test out my favourite game, Roy Richie Casino decided to give me a blardy hard time instead! How and why? Firstly, trying to play at the casino with a slow 2G internet connection was almost impossible! I couldn't navigate, I couldn't load any game, and I kept getting those 'lost connection' and 'reload' error messages! Totally disappointing and very very annoying indeed! If a faster 3G internet connection would be better, well yes, but not completely! There were some lags still, responses were still slower than usual, and I simply hate facing that blardy Sports Homepage each and every time I had to reload the webpage! I'm not interested at all in the Sports section, but even when I'm in the Casino section, any refreshing of the page would take it back to the Sports Homepage! Imagine all the time I had wasted in navigating again and again back into the Casino section! Luckily I didn't break my laptop screen! Sheesh!

And what about that Finn game itself? Well, I was expecting it to play and pay better at its own NetEnt casino, but heck no, it played very badly indeed, even more badly than at other platformed casinos! With a starting balance of $60 ($20 deposit plus $40 bonus), I could only get one blardy lousy Free Spins game! The worst game play I have ever encountered, considering that I have played this Finn game at least 30,000 spins so far! This Roy Richie Casino is one definite candidate for my eternal Winter Olympics in my deep freezer!

Roy Richie Casino is one of the newest casino online and as I remember they launched their casino the beginning of this year. First I wanted to see what they have to offer and of course which licence they are using, what casino software they have and test their live support agents.

Must admit my first impression wasn't so good as I hoped it would be, because when I visited their site I noticed they are very look alike as RealDealbet Casino which I remember they were blacklisted casino. I googled a bit and found they have nothing in common but they are using the same platform so that made me think they have something in common.

The good thing is they are having Malta licence, they have Netent casino games and Evolution gaming as well but not for my interest.

When they launched their casino they were having some nodeposit offer of 20 free spins on Starburst slot, but knowing Starburst game is total disaster and this is going on for a long time, but as I have noticed they are having the same offer here at Askgamblers site, so every new player would get those 20 free spins and average welcome offer of 100% match bonus which isn't so bad because i liked the wagering of their welcome bonus.

Claiming their welcome bonus the player needs to insert the code other way he/she want get their welcome bonus (as I did). Well when I wanted to make small deposit here and that was 15 euros hoping that their bonus is automatic didn't realized that I have to insert their code, so made deposit, but on my surprise neither the bonus it self but my deposit was missing. Right away I contacted their live support and asked for their assistance.

I was told that there is nothing they can do so I should wait for their answer, so their management would investigate my case and let me know via email. I got their answer and the money was on my account after 1 day as I can remember as an apology I got 20 free spins on Starburst game.

The worst part was that even they lost my deposit I thought as a apology I would get their welcome bonus as well no matter if I insert the code or not but nope they didn't want to hear about it. Well played lost it all. So far I made 2 deposits with the second I claimed their welcome bonus but no luck at all.

The only thing I liked here when they are giving free spins they let you choose what game you will be playing, just open any Netent game and the free spins will be waiting for you. It might be good casino but again we start very bad, don't know whats their cashout time frame but hoping its 24 h as most of Netent casinos.