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Casino770 - Withdrawal troubles


11 anni fa

hello, last Thursday I register with casino770.com, they gave me 25 pounds bonus, and I start to play on the site, on the day I won some money on the slots, so I make a 50 pounds deposit on my account, so far, so good! I still played on various slots, and carry on winning, so when I got 1000 pounds,i decided to make a withdrawal, it was not authorised, so I carry on playing, and after my 3rd attempt, casino770, accept my withdrawal request for 740 pounds, i receive msg on my account online confirming the withdrawal request, again , so far, so good...after that i receive an email saying that for security reasons, for they, can carry on withdrawal request, they had make identity check, so they ask for my identity card, and a card used when register account, plus utility bill, i send all that by email, on the same day( 18/04/2013), they told me at time, that this will take 48 hours, so i wait, that time, and in my account always showing same thing : in progress!, so i start to email them, and also talking to them by live chat, always gave same answers: something triggered alarm in my games, and that they sorting it out?( i don't know what that is!), and the games statistics in my account had to be checked as well?, another one is that in financial department waiting for a review, and as soon as they know more, they will email me! i am not accepting this, and i want your help, i play in other online casinos before, and never had this kind of problem, this casino is disgusting, all i want is receiving money in my bank account, and never play in that casino again. Also when i am waiting, they keep gave me bonus codes, for i play, but i just ignore emails. So what should i do? to receive my money? a week already pass, and nothing!

Casinò contestato NetBet Casino
Importo £740

Discussione

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Hello Susana,

Thank you for letting us know!

We remind you that we are always at your service in case you need further assistance.

In addition, we assure you that our Team is constantly working on improving the games and services so that they best meet your needs.

Should you have any other questions or remarks,do not hesitate to contact us via e-mail, live chat or telephone.

Kind regards,

Casino770

User name loyalty-level-2

Hi , is just to confirm I receive money in my account! Thank you for your support,

User name loyalty-level-2

no, nothing!

Statistiche sui reclami di NetBet Casino

Risolto 201 / 213
Importo medio $2,888
Durata media del reclamo 52 giorni
Risposta media 2 giorni