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Casino770 - "£30 no lose"


11 anni fa

1. Casino770 was advertising a bonus of "£30 no lose". So I put in £30 yet still lost! lol

You see they offer TWO bonuses, one of which is a typical rubbish 100% match that has to be played through 30 times. They didn't inform me of this. So not a good start, killing one bonus 100% by giving another unadvertised one.

I put in £30 and quickly lost. so that was £30 "no lose" lost.

2. Put in another £30 to claim the no lose this time hopefully. While playing this I got to about £72.50 and then started losing. It seemed to my highly intuitive mind that there was something dodgy about this. Experienced gamble­rs/­int­uit­ion­-users will know what I mean.

3. When getting back down I decided to bet the final £30 on Roulette in one go and won to take it to £55 (£25 Red/Black and £5 bets on individual numbers) and tried to withdraw. I couldn't!

Casino770 had 'messed up' its withdrawal page in its own interest. Even among some of the worse scam casinos out there they won't try this.

4. Realising it was going to be difficult to impossible to get any money out of this casino I put £55 on one spin of Roulette which WON but of course they wouldn't let me withdraw it.

5. After many complaints someone called Pascal e-mailed to say "as you can see you can withdraw", actually correcting an error on their mainstream Withdrawals page (Yikes!) about 72 hours late.

6. So ok I after lots of messing around by Casino770 "withdrew" £110. Did they pay it? No.

7. Despite being quite well known in the software industry and quoted in over 100 news pages in the last 5 days, and EVEN AFTER providing 4 scanned copies of the debit card used... they STILL won't pay. This is EVERYTHING they initially ASKED for.

8. They then rang up to say "we do not have photo id". I said "send me an e-mail about it" and they said "we already have". No you DIDN'T. You said to provide debit card scans and that is fine, then CHANGED YOUR MIND when it meant you had to pay out.

Seriously one of the most incompetent, direct­ly-­con­tra­dicting and "bad feeling there may be something fraudulent going on" casinos out there! And I've dealt with Golden Palace!!

Casinò contestato NetBet Casino
Importo £30

Discussione

User name

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

User name

Dear @Royal Arch Freemason,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation

User name

Dear @Royal Arch Freemason,

Please let us know if there's an update regarding your ongoing complaint. 

User name

Dear David,

Please be reminded that your withdrawal request will be validated as soon as the copy of your identity document reaches our address.

In order to speed up the validation process, we recomend using the other methods of sending the documents, that you have already been advised so many times: faxe, e-mail or directly from the site.

Given the fact that in April 2013 you have sent us scanned copies of your documents, we suggest that you use the same method now.

Rest assured that we are using the best encryption technology available on the internet, thus ensuring that your data is safe and that it is absolutely impossible for a third party to obtain the information about one of our customers on the web.

Moreover, we inform you that it might take longer for us to receive the document if you insist to send it by post.



Therefore, please send us the required document by one of the means already mentioned above, so that our payment agent should be able to validate your withdrawal request as soon as possible.

We look forward to your reply,

Regards,

Casino770

Statistiche sui reclami di NetBet Casino

Risolto 201 / 213
Importo medio $2,888
Durata media del reclamo 52 giorni
Risposta media 2 giorni