Vavada Casino

Hello userCasino, 
 We’re deeply sorry you’ve come to such a conclusion about our project. Our support specialists do their best to carefully and politely assist our players as promptly as possible, but the answer time might occasionally be delayed due to multiple requests coming in simultaneously. With regard to your withdrawal issue, it’s not common for withdrawals to be pending for so long, but it might happen if verification is required. Once it’s done, withdrawals might take up to 24 hours to be processed, usually it happens much faster. Nevertheless, we’d like you to know that If you experience issues with the quality of the service provided, you can always reach out to us via [email protected] for further consideration of your case, we’re always open and ready to help. It should be mentioned that the bonuses on our project are indeed automatically credited to a player’s account based on the gaming activity, but one can always earn additional bonuses by participating in small competitions, which we often host on our official channels. Besides, we have regular tournaments for various players, so everyone can find something to their liking with us:)
 We would really appreciate it if you could give us a second chance. May lucky vibes always be on your side!

Vavada Casino hace 1 año

Hello Cepni,

 Thanks a million for your review, we’re glad you find our website user-friendly and appreciate your kind observation. Sometimes the games might freeze due to a poor internet connection or some browser extensions. It’s unlikely that such inconveniences are related to certain timing on the provider’s end, but we’ll definitely have a closer look:) With regard to the availability of certain games, it should be mentioned that they depend on provider’s restrictions as well. However, Amusnet is perfectly available for players from Turkey. If you face some issues, kindly reach out to our support team. Even though their response time might be delayed due to high volume of requests, they do try to provide answers as quickly as possible and always respond to the players. Same goes for withdrawals, they are usually processed promptly and always reach the players even if a slight delay occurs.

 We wish you a great day and hopefully we’ll see you again!

Vavada Casino hace 1 año

Hello Bushman78, Thank you for leaving your feedback. We’re sorry you weren’t satisfied with our casino. Our main objective is to create comfortable conditions for our customers to play. Thus, we’re continually upgrading our services to meet our players’ expectations. Honestly, we’re quite surprised that you were unpleased with the work of our technical support. We focus on the speed of our assistance, but sometimes support response time can be extended due to the number of requests, so we keep improving in this way. Also, it takes time to check the information on player’s request. Based on your review, I assume that you probably have sent the money to the wrong address. The matter is, the funds can be lost in the case when the wallet address is wrong or confounded with another one. Unfortunately, your deposit got lost due to this reason. Hence players should be very careful with the payment details they send money to. If you want to top up, you should use only the payment details given in the «wallet» section. We sincerely hope you will change your mind about our project. Kind regards.

Vavada Casino hace 2 años

Hello Manolis! After analyzing your case, we’d like to comment on the situation in further detail. Unfortunately, the funds in the amount of 12 EUR were indeed lost on account of the fact that you contributed less than the specified min. deposit on our site. The amount of the transaction was not enough to recover in your particular case. It was impossible to return the funds, this is the feature of the payment system. However, we have decided to compensate you 12 EUR as an exception. We clearly understand that each person can make a mistake. Please pay attention to such details next time. We sincerely hope that you’ll remain our long-time customer and be satisfied with the service and the project.

Vavada Casino hace 3 años

Hello! We see that you're frustrated. Let us comment on the situation to avoid further misunderstandings. We pay great attention to gambling addiction on our project. Please, keep in mind that there is a “Responsible gaming” section that brings together all the defining factors for identifying the signs of losing control. In addition, support managers have the right to restrict the user’s access to the gameplay if one or more features are observed in the user’s behavior. Our casino render a wide range of countries. For this reason, support team may use a translator for proper communication with players. Besides, we do have English speaking managers. We apologize that the communication with our representative wasn’t comfortable for you. We'll work on that part with employees, and promise that it won’t happen again. Our project is licensed, which means we’re fully responsible for the implementation of our activity. We really appreciate our players and work exclusively with official representatives of gaming software, which excludes any fact of fraud.

Vavada Casino hace 3 años