Tsars Casino

Tsars Casino - Problem with Missing Withdrawal

€600

Good morning,

On June 5, 2025, I made withdrawal requests in the amounts of 4000, 4000, and 2000 PLN, and later on the same day, I made additional withdrawals: 5 x 2000 PLN. The withdrawals of 4000, 2000, and 4 x 2000 PLN were successfully credited to my bank account immediately.

Three days later, I submitted a complaint stating that 2 of the withdrawals had not reached my account. This is not the first time such a situation has occurred, but in the past, the casino always acknowledged the error and returned the money to my player account. In this case, Tsars refunded 2000 PLN, but I have still not received either the 4000 PLN to my bank account or a refund to my player account.

The casino claims that everything is fine on their end and that the funds were sent. They provided me with RRN numbers and asked me to check with my bank. However, my bank does not have the capability to trace incoming transfers using RRN numbers. Tsars asked me to provide proof of this conversation with the bank, which I did.

I have sent them account statements, but they continue to insist that the funds were sent. I am attaching my bank statement, a screenshot of the transaction in question, and the conversation with the bank.

I kindly ask for your help.
Thank you.

Tsars Casino - Pending time for withdrawal passed

zł4000

I have been a member of tsars for years now. Have made multiple withdrawals that have been fine with no issues including one for $2000nzd that got paid to me on the 12th of this month.
This time I have made contact with support a lot and have been told there is a problem with payment provider and keep getting told to wait. I asked if I could change to crypto withdrawal and I was told yes but only if I make a deposit via crypto first. Which I did, Only to find out this was not true. All the info is recorded and will be provided in this complaint. It has only been 40 hours since requesting the withdrawal but in there terms and conditions it states withdrawals will be processed within 24 hours.
I have tried to upload screenshots but the max file is 5mb

Tsars Casino - Withdrawal request stuck on pending status

$45563.37

Hello!

As title says, withdrawal request on tsars casino got stuck on "pending" status.

Withdrawal request was made 31.5.2024.

I have contacted tsars support several times regarding this problem and i have always gotten the same response "issue has been forwarded to the Finance department and they will contact as soon as the problem is fixed etc etc". It has been way over a month and still no update.

I have been playing there for several years, made several deposits and withdrawals and never gotten any problems except this time. Could it be a real issue they are trying to fix or are they not trying, i do not know. But what i do now, this is not normal and they should reward the withdrawal amount back to my gaming balance as this is not an issue caused by me.

Transaction number: 862118102
Amount: 1000eur

I do not have any screenshot proof of the transaction as my transaction history on tsars is slowly getting cleared as it has been so long.

Tsars Casino - Withdrawal late again 1300 Euro

€1000

It’s again over 10 working days my withdrawal didn’t arrived to my bank account. Every time I withdraw something I need to write a complain.

I don’t get it why you do it like this all the time it is 1300€ again.

Please fix your issues otherwise you will lose me as a player! It's been exactly the same now 3 times.

Tsars Casino - Three weeks fore a withdrawal

€2700

Hi, I did a withdrawal. 2024-06-18 And I still haven't received it.

After I did the withdrawal. I got a new card from the bank since the last one wasn't usable anymore. Unfortunately, the old card. Was the one I did the withdrawal on and when i got a new 1 it's the same card just different expiration dates.

I have done withdrawals with the new card and it has worked perfectly. However, the one I did with the old 1 is still under pennding.

The casinos customer service are telling me that the financial department are still waiting for an answer from the payment provider. How come it can take 3 weeks for this, that's insane to me.

Tsars Casino - Withdraw pending 14 days

I initiated withdraw request on 20.6.. I have been in contact with Tsars support but each time response from them is that financial department is watching on this matter. I am fully verified on Tsars. I have made withdraws from Tsars in the past without any problem. So far experience with Tsars is very good except this pending withdraw. Because this issue is not solved I am not using Tsars casino due to lack of trust.

Tsars Casino - Didn't receive withdraw more then 1 week

€600

Hello

Last Friday I made withdraw 250€ and some others withdraws. This one has lost. I write them but they always says our Financial team is working their best. i Wrote them every day twice or more time but they always have same answer ''I'm really sorry for the delay with your withdrawal, we hate to keep you waiting. As I can see, our Finance team is investigating the issue and is constantly pushing our payment provider. We are doing our best to resolve it in the quickest possible terms.''

Also one withdraw I made today and isn't processed yes. So I have 2 withdraws 250€ and 200€

Please help me

Tsars Casino - Withdrawal delayed for almost 3 weeks

€450

Hi,

Since a couple of years I play on tsars.com

I have never had any problems with withdrawals. Over the years I deposited a large amount of money, and occasionally I win something , and most of the time it is deposited on my bank account within a couple of hours.

So last time, I requested 3 withdrawals on 01/06/24. The first 1000eur, second 300eur are still pending. The third withdrawal of 500eur was successfully processed.

I sent several messages to the support, but the only thing I get as a response is that I need to wait for the Financial Department , and that there is still no update regarding this issue.. I cannot believe that there is no update after almost 3 weeks...

So, is there anything you can do?

I'm afraid to not to get anything paid out.

€1300

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Cantidad promedio $ 3,285

Duración media de quejas 8 días

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YourHonestReview

6/10

I've tried out, and played this online casino for a couple of months. The interface is user friendly, you can reach out all the necessary functions of the site, for example Games, providers, transactions etc. You can choose between a huge variety of games, and providers. Support team is responding fast to emails, in the online chat you are communicating with bots, keep that in mind. You can deposit via credit card, wire transfer and e-wallets. The KYC verification process went smooth and fast.

After the few deposits, and after the withdraw of my first hundred euro, I felt like the site is trying to continuously rip me off. Happened many times, that after I've deposited the money, the slot burned it within minutes. The wager of the deposited money is high. And if you didn't complete the wager requirements, the site will ask for a 10% commission fee when you try to withdraw your earnings, also there is a 7 euro withdraw fee and a 1 euro deposit fee.

fruitkurtakova

10/10

As a repeat player at Tsars Casino, I really appreciate the generous bonuses they offer. For my fourth deposit, I received a 25% bonus which gives me extra funds to explore new games. The casino is certified and has a high trust rating making me feel secure while playing. The variety of games is impressive, and I always find something exciting to try. Plus, the customer support is friendly and helpful, which enhances my overall experience. Those are just a few reasons why the casino keeps me coming back for more fun and rewards.

While I enjoy playing at Tsars Casino, there are a few downsides. The wagering requirement of 15x for the deposit and bonus can be a bit challenging to meet, especially if I want to withdraw my winnings quickly.

lengyelgabriella

10/10

After a long week, Tsars Casino is my go-to escape. They offer a huge variety of games, from thrilling slots to timeless classics like poker and roulette. The live dealer experience really brings the excitement of a real casino right to my living room! Plus, I love that I can get my withdrawals super quickly with crypto. And their 24/7 customer support is always there to help when I need it.

However, there are a couple of things to consider. The withdrawal limits can feel a bit low for high rollers, with only €2,000 per day. Also, I’ve noticed that live chat support is limited to registered users, which could be a bit inconvenient for newcomers. But overall, these are just minor issues, they still offer great experience and rewards.

Ana261

10/10

The best casino I've ever played! Lots of games, quick withdrawals, and the best customer support! Highly recommend! Many promotions and loyalty. Must have to try.

Nerheden1

10/10

The games, and the support, I only have positive things to say about this casino.
I really like their website and smooth control when playing.
You can choose from alot of different games and providers.
You get different promotions and bonuses every day

w.arnesen

10/10

I've been into playing online casino games for a while now and i'm so happy I found tsars. The site looks sleek and is super easy to navigate. am not the most tech-savvy person, but I found my way around without any hiccups. There's also a huge selection of games I was able to try. Even the live games load fast. there are also plenty of bonuses including weekend reloads and mystery bonuses

thiagoneto

10/10

As a first-time player at Tsars, I was impressed with the welcome bonus. I got a 100% match on my first deposit, which meant I could play with up to €300! Plus, I received 100 free spins, giving me more chances to win. The casino feels trustworthy, with a high rating of 9.4, which made me feel safe while playing. The minimum deposit of €20 is reasonable, and the games are fun and exciting. I’m looking forward to exploring more of what Tsars has to offer!

The only downside for me is the wagering requirement of 20x for the bonus and deposit. This can be a bit challenging, especially if you prefer to cash out sooner rather than later. It takes some time and luck to meet the requirement, but at least the games are fun to play along the way.

solbakken

10/10

One of the best things about Tsars is the huge variety of games they offer. From slots to live game shows, they have a lot to choose from. It’s also really cool that they’re crypto-friendly, so I can use my preferred payment methods. The welcome bonus package is great, 100% up to 300€ plus 100 free spins is a nice way to start. They also offer reload bonuses and free spins from time to time, which is a sweet bonus.

I do have one issue, though. Since I play here a lot, I really hope they can speed up their live chat coz sometimes it takes time to get answers to my questions.

leanderkirilov

10/10

Tsars is one of the best casinos I’ve played at! The welcome bonus alone is CRAZY, €2,000 plus 200 free spins??? That’s not something you see in any casino. The game selection is stacked too, from table games to live dealer games that are so epic and immersive. Btw, I use crypto for my deposits and I tell you, they're super smooth. Cash outs also hit my account way faster than I expected.

While their website works well on my phone, I think it would be better if there's a dedicated app for smoother navigation, faster loading times, and a more user-friendly experience overall.

Daniel_W54