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Rizk Casino

Nuestra calificación CasinoRank
8/10
CasinoRank
Calificación de los jugadores 145 Reseñas
5.5/10
145 Reseñas
Tiempo de respuesta a quejas 52 Quejas
2 días el medio 52 Quejas

Resumen rápido de AskGamblers

Opinión del editor

No tienes que arriesgar nada que no quieras para jugar en Rizk Casino. El casino te da la bienvenida con una extensa lista de tragamonedas en línea y juegos de casino en vivo. El sitio web es fácil de navegar y cuenta con un menú lateral con enlaces a juegos y atención al cliente.

A medida que navegas por el sitio, puedes cambiar el idioma desde el pie de la página o leer más sobre el casino y los términos y condiciones.

Lo que nos gusta
  • Buenas herramientas de juego responsable
  • Funciones originales como Wheel of Rizk, Rizk Races etc.
  • Títulos exclusivos de la marca (Rizk Originals)
Lo que no nos gusta
  • No disponible en español
  • Varios países de LATAM restringidos
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Rizk Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
http://rizk.com/en
Establecido
2020
Licencias
Malta Gaming Authority, UK Gambling Commission
Propietario
Programa de afiliación
Idiomas
inglés, alemán, Islandes
Tipo de casino
Juego Instantáneo, Móvil, Deportes, Live Casino

Información general sobre Rizk Casino

Rizk Casino es un casino en línea operado por Zecure Gaming Limited, una empresa licenciada y regulada por la Autoridad de Juegos de Malta (MGA) y la Comisión de Apuestas del Reino Unido (UKGC).

Contar con dos licencias ampliamente reconocidas sugiere que Rizk Casino es seguro para los jugadores que pueden acceder a él. Registrarse toma solo tres pasos y se puede hacer en pocos minutos.

Solo necesitas ingresar algunos datos personales y listo. El casino está disponible únicamente en inglés, alemán e islandés.

Gracias a nuestras reseñas de casinos en línea, muchos jugadores han encontrado fácilmente sus casinos favoritos. Hemos analizado Rizk Casino para ver qué ofrece en cuanto a experiencia de juego.

También probamos su servicio de atención al cliente, exploramos los diferentes métodos de pago disponibles y revisamos las herramientas de juego responsable.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Rizk Casino. Obtén más información sobre las quejas.

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Rizk Casino - Deliberately delayed payment

Dear Askgamblers

On the night of August 31, 2024 I was playing a live roulette table called Roulette Azure. After the ball landed on number 13 ( black ) two times in a row game did not pay out my winnings but instead they cleared my entire balance down to €0. ( please see the photo attached ) I immediately tried to contact customer support only to find out they could not be reached each time I tried. ( please see photo attached ) within two minutes their entire site was down with a technical error 502 bad gateway ( please see the photo attached) I tried to log in back to my account multiple times without any luck. The following day I contacted customer support and they reassured me this would be resolved within few hours. I also sent them emails explaining exactly what has happened and I attached the photos I took during the glitch.

Currently I have 21 email exchanges between customer service and myself and they are still to this day refusing to pay out my winnings. I was told all they had to wait for a response from the game provider and on September 3rd they confirmed the game provider responded (please see the photo attached) to their request reconfirming my straight up bet on number 13 black was €10.50 meaning I should have been paid €378 ( €10.50 x 36 ) both times the ball landed on number 13, €756 in total.

The game provider confirmed this on September 3rd and they still have not paid out my winnings.

All they are doing is emailing me multiple lies and deliberately delaying paying out my money. This is the worst gambling experience of my entire life since I started playing online. I have deposited multiple thousands into their casino prior to this, and it is an absolute disgrace they get to treat me this way.

Kind regards

staus Resuelta
€288
Rizk Casino - Casino void my winnings due to not being eligible

I have been Rizk player over 5 year and I'm level status 73. I have been playing there various promotion and bonuses always. No problem on that. They send 18.02.2022 email about 100k roulette promotion https://rizk.com/fi/casino/eksklusiivinen/100k-roulette/17440. I study the promotion, opt in , I get message I'm in the promotion (picture reference A).

Then I contact chat and verify the betting rules, normal chat did not know about this, so they forward this question to corresponding promotional team. They get to me back via email, and confirm the betting rules (picture reference B).

I deposit 1350e and get also deposit bonus to betting (picture reference A, you can see the bonus money in my account) so at this time promos and bonus works fine.

I started to play this live casino tournament at rizk roulette table, I play several hours with out any winning and lose lot of money, then by miracle I hit 6 straight numbers in row right. I was excited about the 7000e winning. (Picture reference C)

So I contacted straight away to customer support to confirm this winning to me and can I continue playing and win more. I send several messages on 18, 19 and 20.2.2022. Finally on Sunday evening, the just send me message that I'm not eligible to any bonus or promotional at Rizk and say they are very sorry. (picture reference D)

Rizk decide to give me bonus ban, AFTER they see I hit miracle winning on they promotion. I like to highlight, that everything in bonus and promotion works just fine, before this miracle hit.

Also, they have never sent me information that I'm not eligible to take part to promotion or bonus, on the contrary, they call me, send sms, send emails about promotion and bonuses.

staus Resuelta
€7000
Rizk Casino - No response regarding my verification

I play a few years in this casino. I have never experienced any problems. I always use the same methods of deposits over 4500$ deposits but a few days I have decided to play machine and I was lucky that night the machine pay me. So I try to make a withdraws. I was then contacted by Support to provide some standard verification procedures which turned out to be a nightmare for me. they requested that I upload the following. - Proof of ID – This can be a copy of your Passport, Driving License or countries ID Card. The image must clearly show your face

- Proof of address – Please provide a recent utility bill (electricity, gas, water or phone), government letter or a bank statement. This must be dated within the last 6 months and clearly show your first name, surname and current address

- Proof of payment: Bank Statement – Please provide a screenshot / print screen of your most recent online bank statement. This must clearly display your full name, bank account number, banks logo and url of the webpage. It’s recommended to use a desktop browser rather than mobile to capture this. I have provided all the necessary documentation including my ID, a credit card bill, and my bank statement which is a proof of payment. I was then requested to provide the following for a second time which I gladly provided: - A valid copy of your ID, front and back (e.g. National ID Card, Passport or Driving License).

I have tried to contact support live to speak to an agent but they never show up and let me alone with the robot multiple times and get told they don't know why and they are looking into and have no answers or timeframe. They told me to send in my verifications which I have done but they have still not acknowledged this. They won't advise me what's happening and have no answers. I am concerned looking at others complaints same issues and go round and round in circles with no payment. Please help me to get my withdrawals They are mucking me and clearly once I tried to withdraw funds. Cordialement

staus Resuelta
$4795

Estadísticas de quejas

Resueltas 43
Cantidad promedio $ 1,235
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días

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Firstly, I'm a low roller and make frequent, but smaller deposits. Rizk is my new favorite go to casino. I've never known a faster verification and withdrawal.I was a little concerned at I'd only deposited twice using my debit card, and then had a 1000x win using 10 (almost forgotten about,lovely wager free!) spins; I uploaded docs and made withdrawal request at 1am. I used the Trustly method as card withdrawals aren't an option and my winnings were in my account when I woke the next morning.I couldn't fault the site at all.Lovely design, no lagging, no silly t's and c's and the free to join rizk races look fab - plus I seem to gain quite a few wager free rewards.

It a no BS fab site in my experience as a player in the U.K.

Nothing I've discovered as yet! Can't find faults - I may have questioned the small deposit fee, but the withdrawals are so fast I'd gladly pay this for that alone.

Hi GILLIEBEAN, Thank you for the great feedback! We are very happy to hear about all the things you have experienced on our site and found so many things you have been satisfied on. We thrive to make the customer experience as flawless as possible and our fast payments are something we are very proud of surely! We appreciate the feedback a lot and hopefully, you will have many other good moments at Rizk! Kind Regards, Team Rizk

user avatar
Usuario inactivo
10/10

This website is one of my favourite websites to gamble on, the withdrawal times are fast, the support were extremely helpful and gave me bonus money or spins whenever I asked for a bonus and when you are playing you feel like you are also building up to another win with the wheel when you level up, great website and had quite a few good wins here.

No complaints everything has been a positive experience.

Hello GAZPARKY3, Thank you for the positive feedback! It is always nice to hear feedback like this since we are doing our site for the customers. Hopefully, you will continue to enjoy Rizk even more than before and win great prizes! Your feedback is much appreciated. Kind Regards, Team Rizk

user avatar
Usuario inactivo
10/10

Unfortunately I have not been able to play on the site for quite a long time since they did not accept players from Hungary or the old players' accounts were blocked. At first I was unprofitable, but every time I contact to the support, added free money or free spins was the goodwill bonus for me. When I won, even when leveling, the Rizk wheel always had some surprise for me. One of the best casinos on the market today! Thanks for the experience I have gained on this site.

I can not say that! They've always been helpful to me!

Hello Orkodo, Thank you for the heartwarming feedback! Even though we, unfortunately, had to close down the Hungarian market, it is nice to hear your positive experience on Rizk stuck with you long after. And who knows what the future holds, as anything is possible at Rizk.com! As said, köszönöm for the feedback, it is well appreciated. Hopefully we will see you again at Rizk someday. Kind Regards, Team Rizk

user avatar

Nice Games, Fast Payout, Nice and fast Support. If you are permanent selfexcluded you dont have a chance to reopen your account and you are blocked on all new Casino sites of this operating Company. Thats good for players.

Nothing to say here about negative parts. I am afraid that I should write something here but I cant^^

Hello Felix, Thank you so much for your nice feedback! We are happy to hear everything has been smooth for you so far. Responsible gaming is also very important for us, so we are glad to see you pointed this out as well! Should you ever have any questions or anything, our wonderful support team is there to help you out any time of the day and night. Thank you again! Kind Regards, Team Rizk

user avatar

In 2016 march I found a special link to the Rizk casino, they offered 10 free spins and a spin on their bonus wheel. The ten free spins was available at the: starburst, attraction, pyramid and lights video slot. These free games was wager free.

I started with the bonus whell because I saw I can get more free rounds when I hit a lucky spin. I spinned out plus ten free rounds so I got 20 free spins without wagering at the mentioned slots. The bonus wheel has some more interesting features like 25 euro bonus money, more free rounds etc. I decided to ply with the lights becaus it has free spins feature. The twenty free rounds was very unsuccessful because I won only 45 cent. I decided to play it on the lights with one spin in 45 cent stake. From this spin I triggered the free spin feature and collected 80 euro. The biggest win was about 40 euro with the red lights and many wild symbol. I thought about playing more but I ended my session and went to the live chat to ask about the verification and withdrawal.

They told me I have to upload my documents at the my account section and make a minimum deposit to can withdraw my winnings. I uploaded my ID, ub and Skrill prscr then I made a deposit from 10 euro. The support approved my documents in 15 minutes and got my withdraw at the same day.

I liked their casino but sadly the hungarian goverment scare them off from the market and they don’t allow me to login anymore. They don’t allow to play hungarians almost a years ago. Summary, I liked their bonus system and casino games but I had to move on because don’t let me play.

Hi FINANC, Thank you very much for your great review on Rizk. We always love to hear great stories, and by the looks of it, your story is a really nice one. As we understand you won in total an amount of 80 euro just by using the free spins you received when signing up. That is great to hear and proves that Rizk is an honest and fair casino. You won this amount and we have processed both the documents and the withdrawal within a small amount of time as you received the withdrawal that same day. It is most unfortunate we had to leave the Hungarian market but this was out of our hands. We would have loved to operate on the Hungarian market but outside influences have made us leave (virágom) Hungary. It is indeed a while now since we had to leave and we really appreciate you giving your positive feedback so long after this market closed. We sincerely thank you for this appreciative feedback. Kind regards, Team Rizk.

user avatar

Layout is ok. I think withdrawals are quick too from what I've heard, did never have the opportunity to test that myself.

The Wheel is a joke, the amount of money you have to spend to level up is the same whether you bet 1€ or 0,1€ per bet, but still the higher bets gives you the opportunity for better rewards from the wheel. If I knew this from start I wouldn't have played as much as I did before I completely stopped.

Hi Racki, Also to you we would like to apologise for the late reply on your review on Rizk. We always appreciate feedback and would like to thank you for your review on Rizk. I am sorry to hear you did not have an experience yet with the fast withdrawals, but I am sure this will happen for you and then you will see how quick these withdrawals can get paid out by us. We always strive to have these processed within a couple of hours. We regret to hear you say you quit playing on our site as you feel the Wheel of Rizk is not giving you what you wish to receive. The outcome on this Wheel of Rizk is influenced by the stakes you place on the game rounds on each power bar level. So there is a slight difference in the speed of the power bar if you play for either 1€ or 0,1€ per bet and you do have a chance to win better prizes on the Wheel of Rizk with a higher stake per game round. It’s sad to hear that you are no longer playing with us as we always strive to give the best support service and the best experience there is to find in the online casino world. We wish you a great day. Kind regards, Team Rizk

user avatar

Absolutely love it, love the selection of games, the races, and the live chat available 24-7. The layout, the easy navigation and the banking is just awesome.

I wish not so many games were restricted in my country .

Hi ALVIS8, First of all, we would like to apologise for the late reply on your review. Thank you very much for your most kind review on Rizk. We appreciate it a lot to hear you absolutely love us and the selection of games we have. Reading your review makes us happy as the things you mentioned in your review are things we are keen on to have working at its best. Hence the quick withdrawals, the lay out and the easy navigation. It’s most unfortunate that there are indeed several games and game providers restricted for the Canadian market. We always try to increase the amount of games we have on our site and also for certain markets of which Canada is one. So keep an eye out for our games page as there is will show when a new game or games are added. We thank you again and wish you an amazing day. Kind regards, Team Rizk

user avatar
Usuario inactivo
5/10

Nice selection of games, however they do seem to miss the latest games off all providers?
Overview is very good and withdrawals are done quick.
Also 24/7 livechat is a plus!

The weel of Rizk!
I managed to get up to level 20 or so and had around 25 spins on the damn wheel including 5 super spins, where you have less than 20% change to sollely hot the 5 regular free spins) on the avergae spin The wheel has around 25-30% change to give just 5 free spins, about 20% change for double the bar wager for an hour and around 50% change for jackpot/super spins/mega spins/a bucket of regular spins. In all of those spins I got the double wager twice (worth 0,00) and all other spins I sollely got the 5 regular free spins on every spin!!!

This just isn't right and when you state that in live chat you get aomeone that doesn't understand basic math....

Anyway very dissapointed by this wheel, that made me the most "unlucky" person ever I guess since the change of this happening even if it was 50/50 (and the odds are even better) is one in over 3,1 BILLION to happen or better said the change of getting this done is 0,00000000029% chance of happening. (Winning the lotto 10 times!!! Has a better chance!)

Hi JOEBANJO88, Thank you kindly for your review. We are happy to hear you like the selection of game and the overview of the site. Our payments team indeed work as fast as they can to have all withdrawals paid out as soon as possible. In case there are new games from providers we do not yet have, they can always be requested via our customer support team. They will of course send your request through to the casino team who will try to have these games added to our site. And as you state, the live chat is available 24/7 so we are always reachable. The Wheel of Rizk is the subject of your disliking Rizk casino, and I hope I may explain this Wheel of Rizk to you. About the Wheel of Rizk I can explain that there is always the element of luck which plays a part. But in general, the higher your stakes per bet, the better chance you have on winning better prizes on our Wheel of Rizk. Everybody also has the chance to win one of the jackpots on the Wheel of Rizk and can run up to 2000 euro. Regarding Wheel of Rizk we should also remember that all the prizes are wager free. Kind regards, Team Rizk

user avatar

Very good selection of slot games, progressive jackpots, some novomatics there also. All your favourite games - you will probably find in there. Regulated on Malta jurisdiction (if you believe this would do you any good)

Bonuses are not what they used to be. Very sadly, this is yet another example of commercially boosted product that uses manipulative techniques to lure people to sign up and deposit with them. It feels to me this site has been created of an almost urgent need, just for the sake of inventing "something new".

And I do mean the wheel of Risk. And I will get to that. So like any other out there, I too signed up and deposited 50 pounds, they gave me 150 in total to play with. I had my fun with some slots, up and downs until i sat on the roulette. Playing with their money e.g. bonus funds they give you comes with terms. Your max bet shall not exceed 5 pounds. That itself is very damaging when playing roulette as it restricts your ability to play and basically gives a really big house edge. Minimum bet is one pound, and you have five pound limit per spin. EG you can cover 5 out of 37 sectors or if you are playing colours you cannot double after a loss. Same with blackjack. Casino claims this is to prevent bonus abusers. However upon payout they can easily detect these bonus abusers while reviewing the gameplay and stop them. To me this is yet another excuse to limit your table games, while their house edge jumps dramatically.

The wheel of Risk. I don't even know why they bother to say it is wager free. Basically you gain a level for the money you wager. I believe you gain a level every 250 pounds for the first few levels (with 150 I only got to level 3). The rewards to spin the wheel are indeed wager free - however the free spins you are getting are worth 10p each. For the gain of my 2 levels I received 5 spins and 5 spins. 10 spins total worth 1 pound. the payout was 0.27p. Even if you manage to win 5-10 pounds - they have minimum withdraw and fees.So you can't either withdraw. So I lost 150 (true, 100 is bonus but money is still money) and I was rewarded with 10 spins each worth 10p where my bets were 1 pound. For a payout of 27p. It just doesn't make sense to have it. you always have the option to hit super spins or jackpot, but it is highly unlikely for that event to occur. You might have better odds of playing the lottery.

Also, be aware when you deposit you will pay a 2.5 % fee for processing. on 100 pounds this is 2.5 pounds.

Hi MAXIMQUAYE, Thank you very much for your review. We always appreciate given feedback. I am sorry to hear you see us as a ‘commercially boosted’ casino which tries to manipulate our players to make a deposit. I can guarantee you that this is not the case. Rizk is set up by players who wanted something new in the gaming world. Then the Wheel of Rizk was invented. But in no way this was rushed for the sake of coming with something new. There are of course bonus conditions on the received deposit bonus. This is what every casino has on their deposit bonuses. In all fairness, we think we have quite nice bonus conditions if you compare these with other casinos. With us, the wagering is only on the received bonus amount and not on the deposit as well. This is the only bonus which does have a wagering, aside bonus money itself. There is indeed a maximum of 5 pounds or its equivalent which you can place as highest stake. The purpose of this is to have players enjoy more time on our site with the received bonus and feel they actually gotten some worth of their deposit and bonus. You mention that we do this to avoid bonus abusers and we should be able to detect this when we check the withdrawals, but this would take such a long time to check all the gameplay that there will be a severe delay in paying out these withdrawals. And we try to have each withdrawal paid out within a couple of hours. The reason why we say that the winnings on our Wheel of Rizk are wager free is because they actually are wager free. There is indeed a minimum withdrawal of 20 EUR and for certain payment methods there are fees when placing a withdrawal, but there are many players who won nice prizes with these spins and were instantly able to withdraw these winnings from the account. When you open an account with us and you use the free spin on the Wheel of Rizk, there is a prize for 25 euro or its equivalent and this is able to be withdrawn. This is even before you place your first deposit. Many other casinos offer a sign up bonus, but they almost always have some sort of conditions attached to it preventing you from withdrawing this. The power bar goes up by the amount of rounds you play and not the amount in deposits you make. The amount in stake you place does also have its influence on the speed of this power bar. You state you went to level 3 with the 50 euro deposit and received 100 euro in bonus money which goes against your calculation of ‘250 per level’. Placing higher bets per round gives you a better chance to win better prizes. The free spins are indeed valued on 0.10 euro per spin, but there are also Super Spins (valued 1.00 euro) and Mega Spins (valued 3.00 euro) to be won, not to mention wager free money prizes and jackpots. These are also won regularly on our site. Since our launch last year the 500 EUR jackpot has been won 357 times, the 1000 EUR one 127 times and the 2000 EUR one 46 times. You say you went up 2 levels and have gotten 2x5 spins for this. There should also be an Extra Wheel which can give you nice prizes. Unfortunately, you did not mention what you won with this Extra Wheel. Instead of seeing this as only having a value of 1.00 euro in total, you can also see this as 10 extra chances to win an exponential amount. Kind regards, Team Rizk

user avatar

This casino is by far one of my favourite, live help is always willing to go above and beyond to make you happy, and the level bonuses are fun. For me withdrawals have usually been quite fast when depositing into a wallet, and they have all my favourite games!

Some of the games do glitch and close randomly but generally you don't lose any money due to it.

Hi BROKENANGEL7, Thank you very much for your nice review. It is great to hear we have the games you like on our site and you appreciate our Customer Service. We always do our best to go above and beyond to help our players as good as we can. It is indeed so that for online wallets the withdrawals are the fastest as they immediately arrive when we pay out the withdrawal. Faster than that is not possible. We also understand you experience some glitches in the games and these sometimes close randomly. This is a strange situation as we are not aware of this situation happening with the games closing randomly. We can advise you to delete the cookies and cache from the browser and restart the browser again. This might help to solve this issue, but in case this happens again, please do not hesitate to contact us about this so we can have this investigated straight away. Kind regards, Team Rizk

user avatar

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