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Rizk Casino

Nuestra calificación CasinoRank
8/10
CasinoRank
Calificación de los jugadores 145 Reseñas
5.5/10
145 Reseñas
Tiempo de respuesta a quejas 52 Quejas
2 días el medio 52 Quejas

Resumen rápido de AskGamblers

Opinión del editor

No tienes que arriesgar nada que no quieras para jugar en Rizk Casino. El casino te da la bienvenida con una extensa lista de tragamonedas en línea y juegos de casino en vivo. El sitio web es fácil de navegar y cuenta con un menú lateral con enlaces a juegos y atención al cliente.

A medida que navegas por el sitio, puedes cambiar el idioma desde el pie de la página o leer más sobre el casino y los términos y condiciones.

Lo que nos gusta
  • Buenas herramientas de juego responsable
  • Funciones originales como Wheel of Rizk, Rizk Races etc.
  • Títulos exclusivos de la marca (Rizk Originals)
Lo que no nos gusta
  • No disponible en español
  • Varios países de LATAM restringidos
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Rizk Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
http://rizk.com/en
Establecido
2020
Licencias
Malta Gaming Authority, UK Gambling Commission
Propietario
Programa de afiliación
Idiomas
inglés, alemán, Islandes
Tipo de casino
Juego Instantáneo, Móvil, Deportes, Live Casino

Información general sobre Rizk Casino

Rizk Casino es un casino en línea operado por Zecure Gaming Limited, una empresa licenciada y regulada por la Autoridad de Juegos de Malta (MGA) y la Comisión de Apuestas del Reino Unido (UKGC).

Contar con dos licencias ampliamente reconocidas sugiere que Rizk Casino es seguro para los jugadores que pueden acceder a él. Registrarse toma solo tres pasos y se puede hacer en pocos minutos.

Solo necesitas ingresar algunos datos personales y listo. El casino está disponible únicamente en inglés, alemán e islandés.

Gracias a nuestras reseñas de casinos en línea, muchos jugadores han encontrado fácilmente sus casinos favoritos. Hemos analizado Rizk Casino para ver qué ofrece en cuanto a experiencia de juego.

También probamos su servicio de atención al cliente, exploramos los diferentes métodos de pago disponibles y revisamos las herramientas de juego responsable.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Rizk Casino. Obtén más información sobre las quejas.

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Rizk Casino - Deliberately delayed payment

Dear Askgamblers

On the night of August 31, 2024 I was playing a live roulette table called Roulette Azure. After the ball landed on number 13 ( black ) two times in a row game did not pay out my winnings but instead they cleared my entire balance down to €0. ( please see the photo attached ) I immediately tried to contact customer support only to find out they could not be reached each time I tried. ( please see photo attached ) within two minutes their entire site was down with a technical error 502 bad gateway ( please see the photo attached) I tried to log in back to my account multiple times without any luck. The following day I contacted customer support and they reassured me this would be resolved within few hours. I also sent them emails explaining exactly what has happened and I attached the photos I took during the glitch.

Currently I have 21 email exchanges between customer service and myself and they are still to this day refusing to pay out my winnings. I was told all they had to wait for a response from the game provider and on September 3rd they confirmed the game provider responded (please see the photo attached) to their request reconfirming my straight up bet on number 13 black was €10.50 meaning I should have been paid €378 ( €10.50 x 36 ) both times the ball landed on number 13, €756 in total.

The game provider confirmed this on September 3rd and they still have not paid out my winnings.

All they are doing is emailing me multiple lies and deliberately delaying paying out my money. This is the worst gambling experience of my entire life since I started playing online. I have deposited multiple thousands into their casino prior to this, and it is an absolute disgrace they get to treat me this way.

Kind regards

staus Resuelta
€288
Rizk Casino - Casino void my winnings due to not being eligible

I have been Rizk player over 5 year and I'm level status 73. I have been playing there various promotion and bonuses always. No problem on that. They send 18.02.2022 email about 100k roulette promotion https://rizk.com/fi/casino/eksklusiivinen/100k-roulette/17440. I study the promotion, opt in , I get message I'm in the promotion (picture reference A).

Then I contact chat and verify the betting rules, normal chat did not know about this, so they forward this question to corresponding promotional team. They get to me back via email, and confirm the betting rules (picture reference B).

I deposit 1350e and get also deposit bonus to betting (picture reference A, you can see the bonus money in my account) so at this time promos and bonus works fine.

I started to play this live casino tournament at rizk roulette table, I play several hours with out any winning and lose lot of money, then by miracle I hit 6 straight numbers in row right. I was excited about the 7000e winning. (Picture reference C)

So I contacted straight away to customer support to confirm this winning to me and can I continue playing and win more. I send several messages on 18, 19 and 20.2.2022. Finally on Sunday evening, the just send me message that I'm not eligible to any bonus or promotional at Rizk and say they are very sorry. (picture reference D)

Rizk decide to give me bonus ban, AFTER they see I hit miracle winning on they promotion. I like to highlight, that everything in bonus and promotion works just fine, before this miracle hit.

Also, they have never sent me information that I'm not eligible to take part to promotion or bonus, on the contrary, they call me, send sms, send emails about promotion and bonuses.

staus Resuelta
€7000
Rizk Casino - No response regarding my verification

I play a few years in this casino. I have never experienced any problems. I always use the same methods of deposits over 4500$ deposits but a few days I have decided to play machine and I was lucky that night the machine pay me. So I try to make a withdraws. I was then contacted by Support to provide some standard verification procedures which turned out to be a nightmare for me. they requested that I upload the following. - Proof of ID – This can be a copy of your Passport, Driving License or countries ID Card. The image must clearly show your face

- Proof of address – Please provide a recent utility bill (electricity, gas, water or phone), government letter or a bank statement. This must be dated within the last 6 months and clearly show your first name, surname and current address

- Proof of payment: Bank Statement – Please provide a screenshot / print screen of your most recent online bank statement. This must clearly display your full name, bank account number, banks logo and url of the webpage. It’s recommended to use a desktop browser rather than mobile to capture this. I have provided all the necessary documentation including my ID, a credit card bill, and my bank statement which is a proof of payment. I was then requested to provide the following for a second time which I gladly provided: - A valid copy of your ID, front and back (e.g. National ID Card, Passport or Driving License).

I have tried to contact support live to speak to an agent but they never show up and let me alone with the robot multiple times and get told they don't know why and they are looking into and have no answers or timeframe. They told me to send in my verifications which I have done but they have still not acknowledged this. They won't advise me what's happening and have no answers. I am concerned looking at others complaints same issues and go round and round in circles with no payment. Please help me to get my withdrawals They are mucking me and clearly once I tried to withdraw funds. Cordialement

staus Resuelta
$4795

Estadísticas de quejas

Resueltas 43
Cantidad promedio $ 1,235
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días

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5.5/10 145 revisiones

Mejores revisiones de nuestros jugadores

Good selection of online slot games, fast withdrawals (3-4 hours via e-wallet), nice themed website & interface including Wheel of Rizk promotion. Customer support is okey, I would rate it in the middle range.

Although Wheel of Rizk seems like a great idea, never managed to win anything apart from few spins on 10cents per spin. Would be great to see more deposit bonus offers with higher match %.

Hi BOSS80. Great to read your review on our casino. We’re pleased to hear you appreciating the game selection we offer on our site, the Wheel of Rizk and the theme based website and interface. But as we understand from your review, you feel that our support is of mediocre quality. We of course would love to hear any suggestions you might have to improve our customer support. The winnings from the Wheel of Rizk correlate with the stakes you place during that specific Power Bar level. When you place higher bets on that level when you spin the slots, you will more likely receive better rewards from the Wheel of Rizk. The winnings can vary between 10 cents value Free Spins to 3 euro value Mega Spins. Also we have 3 different jackpots which can be won with the highest jackpot value of 2000 £/$/€ Kind regards, Rizk Team

user avatar

Quick withdrawals and quick verification except for my first withdrawal that didn't end up which is a shame because it was like 3grand

No bonuses from chat with is appalling, I absolutely hate there rizk level reward's system

Hi CODIE.SHANAHAN, Thank you kindly for your review on Rizk Casino. It is good to hear that you had a good experience with our verification and withdrawal process. However, in your text you speak about an amount of 3k which ‘didn’t end up’. Has this amount never arrived in your bank account, or was there another situation with this withdrawal? Please contact us via our live chat so we can have a look at this situation for you. Our customer support indeed does not give out bonuses. We think that with our regular promotions, the Rizk Race, the Wheel of Rizk and the Extra Wheel we reward our players very well. However, we are always open to feedback so should you have any ideas about promotions, please give us a shout. Kind regards, Rizk Team

user avatar

Fast verification process, quick withdrawals and the customer support is friendly and helpful

The wheel, as has been noted, isn't that great. And hopefully they'll get rid of the deposit and withdrawal fees at some point.

Hi PINNIT2015, We appreciate your feedback about our casino. Great to hear you experienced our helpful and friendly support, and our quick verification/withdrawal process. We have a 24/7 working team so at any given time of the day you are able to contact us and withdrawals and documents are being processed. We do indeed have a deposit fee and a withdrawal fee for transactions. This is to cover the expenses we also have to make for these transactions towards the payment providers. We hope we in the future will get rid of these fees. Kind regards, Rizk Team.

user avatar

Honestly most things about this casino are great. Site functions incredibly well with a great selection of games. Chat support is 24/7 and withdrawals are fast. I was verified quickly (within hours) and every one of my withdrawals has been approved within 3 hours.

I cannot stand the wheel of rizk and it annoys me how they will not change it. I understand they will say that it is "wager free" however if you are like me winning $2 wager free is never the excitement you look for in an online casino. If they fixed bonuses on this casino would give it 10 stars...however for as long as people have been complaining about the wheel of rizk they have been giving the same responses..I do not think it will change soon haha.

Hi Pong, Thank you for your positive review about our site. We are glad to hear that you’ve had a good experience with our site, our verification process and our fast withdrawals. This quality is our aim and we are pleased to hear we’ve succeeded in this goal. The winnings of the Wheel of Rizk are indeed wager free and we’re saddened to hear that you have not getting the best of the prizes available. In most online casinos you have wagering requirements. With Rizk you are instantly able to withdraw your winnings. A win of 2 euro might be a bit small, but we are happy to say that there have been players who won nice big prizes just with the free spins from the Wheel of Rizk! We are always looking to make Rizk even better and also for our Wheel of Rizk. One of the recent new features is the Extra Wheel, with this we have increased the amount of rewards we offer to our players. New features and rewards are in the pipeline, so keep on the lookout for these through the Rizk Insider, SMS alerts and e-mails from the Captain himself. Kind regards, Rizk Team

user avatar

-Many games and got all big providers like netent, microgaming, play n go
-Promotions coming up like deposit bonus / free spins / Weekly Rizk Race / Rizk Wheel
- 24/7 Chat - Support
- Many deposit methods
- Fast withdrawals when you are verified
- One of the best options I think, Withdrawal lock, that you can't get back your winnings into the site!

Playing here for over a half year and this site do really good and anyone who is searching for a new casino. I would recommend Rizk and the group (Guts).

- Verification took very long. I think about 4-5 days for my first big win of 2k. Got problems with address verification /bill but one guy from live support handled it out very nice, otherwise it would be a complaint here :o

- Wheel of Rizk is strange in my opinion. Sometimes i level fast like hell on low bets and someday I level like nothing with 20-100 € bets - why?

- No bonuses given out anymore from Live-Support. When you play higher than the average (also higher deposits) and crash a day really hard. You just want that bonus (other sides do as well).

- There was one failure with a fast deposit from my credit card. Wanted to deposit 20 bucks and site deposited 350 €~. I got the money really fast back on my bank account but at all the CC-Fee of 15€ ~ wasn't given back. That's not cool at all.

Hello FROSTYFTW, Great to see your review on our site. Thank you for this, we appreciate this a lot. The withdrawal lock is indeed a quite new feature we have at Rizk. There was spoken about this within the Gaming Players Community and we have picked up on that and implemented the withdrawal lock. We are glad to hear all the positive feedback on this feature and for sure keep this active on the site. Regarding the withdrawal and the verification. We understand from your review that this has taken several days to be completed. We of course do our best to process documents within 24 hours but sometimes we need to request for other type of documents to verify the account. As per your review there was a situation with your address verification, but we have only a few type of documents we can accept for this address verification. We are glad to hear this was solved for you via the live chat. I understand you in that you say that the Wheel seems strange to you. But I can explain this a bit. The speed of the Power Bar is depending on the amount of rounds you play and the amounts you place as a stake. These influence the speed of the Power Bar. Also, we have had promotions in the recent past in where some specific games have double speed for a specific amount of time. If you then played these specific games in the set time period, the Power Bar would move twice as fast. Could it be this maybe which made the Power bar go faster? Also, we have the Double Speed Chip. This is given out as a reward at times which also makes the Power bar go faster. We think we have found a right balance for our players and our reward system. The winnings are wager free from this Wheel. It may seem that other casinos give ‘better’ offers, but these always have a wagering to it which is hardly beatable. With us the winnings are instantly able to be withdrawn. This is the reason why in the chats we do not give bonuses anymore. About the situation with the Quick deposit in where there was 350 euro deposited, we are glad to hear that this was solved quickly for you. I understand you regarding the fee which was taken, but have you spoken to us about this fee charge? I would like to see the account about this situation, so if you want to contact us about this, we can have a look. Kind regards, Team Rizk

user avatar

Like the offers and they really don't bull****, like they promote. If you ask for a free bonus they give you wagering free bonus, in case you deserved it.

The game selection could be better but I guess this will come as they are quiet new.

Hi BIANKAL, We appreciate the time you took to write your review. Thank you very much for this. We are glad to hear you like our ‘’no bull****’’ policy. We have made this our slogan as we have seen many things in the iGaming which we thought of as being bull****. Hence we started Rizk casino with our Wheel of Rizk. The winnings are wager free, and that is what we call ‘’no bull****’’. In your review you state that there could be a better game selection, and I would like to ask you which games you would like to see on our site? You can always contact us via the live chat or via mail and request these slots. We will sent this through to our Casino Manager and we will try to get these on our site as well. We also are always on the lookout for new games and we try to add these to the list of games we have. Kind regards, Team Rizk

user avatar

Trusted payment's, good game selection, no wagering in spins (even though I would add that if they hardly give them outside of wheel it will be 5-10fs to a game that has max value for spin 0.10cent, wheel gave's 5fs value of spin as 0,10cent max, if your not a higher roller).

- Wheel of rizk is pretty pointless, 5fs is what you get, value of 0.10cent/spin. High roller's might get more. So not every player are on the same stand and the wheel is not randomized. It's calculated.

- No offer's basically ever. Christma's was latest promo, and even then I had to deposit and deposit to get 10fs a day for 5 days value of 0.10cent/spin. So total value of spins was 1€. Pretty sad. Ok, no wagering, but come on?

- For example, play Ojo has WHEEL that give's randomly prize's, every player is on the same stand. Cashback's for every spin, progress bar tower new spin of wheel move's smooth and more faster than your's. GREAT offer's everyday! NO WAGERING on spins or cash etc. Quick withdrawals.

So there are many casino's having exactly the same kind of reward program's as you, and they are way better at it. :)

Your wild-card as in having a awesome wheel that give's wager free spins, it's not wild card anymore. Wager free is growing and wheel's and other reward's system's are in many casinos. It is tough industry.

Hello NOITE2. Thank you for taking your time to write a review about Rizk Casino. We appreciate that a lot. It is great to read that you have good experiences with our payments and you like the selection of games we offer on our site. We always keep on the lookout for new games to add to our selection. The winnings from the Wheel are indeed wager free. As per your review, you are not pleased with the winnings from this Wheel of Rizk. We of course regret to hear this. The winnings on the Wheel are indeed partly based on the stakes you have placed during that specific level of the Power Bar. The higher the stakes, the higher the wins. So there is a partly ‘calculation’, but also there are random possibilities such as the Jackpots on the Wheel. These are all random and doesn’t matter which stakes you have placed during the specific Power bar level. In December we had our Rizkmas promotion and in January we had our Birthday promotion. In January we celebrated our 1st year and we did this with a great promotion. Every day we gave out 1000 prizes to the lucky winners of the Birthday Draw. Currently we have the following promotion: https://rizk.com/en/casino/promotions/50-free-spins-per-day-next-7-days/4243 The Wheel of Rizk is something we had not seen before in the iGaming and so we wanted to bring something ‘new’ to the iGaming and brought this Wheel to life. We are now a year old and hence there are some casinos who have the same or similar Wheels. But these are newer casinos and we are the trend setter for this Wheel. I have checked the casino about which you spoke but they offer 50 free spins after you deposit 50 euro, while we give you 10 free spins just for signing up which can even become a better prize, like up to 25 euro, wager free. Yes, you are right, wager free is coming more and more with the new casinos so this is not something new anymore. But we were the first with these amounts of wager free bonuses. Kind regards, Team Rizk

user avatar

You're able to lock your withdrawals.
Nice design and easy to navigate, has got the most games.
Starts sending you bonuses with low wager when you are loyal to the casino.

Used to be my favorite casino, played a lot here and got to level 140, unfortunately rizk has just been getting worse and worse over the last month.

Games are lagging like crazy, almost impossible to play, keep getting thrown out of the games and getting all kinds of error messages. These are slots that works just fine for me at any other casino, I've also got friends experiencing the same issues with lag.

Withdrawals are very slow sometimes, waited 2 weeks for my withdrawals once.

Customer support has no idea whats going on when you ask them about help, and then they start throwing bonuses after you to try to make you continue playing at the casino.

Wheel of Rizk doesn't really give you anything better if you're high level, it doesn't matter if you're level 1 or 100, it all comes down to what bet sizes you do, and even though you're doing 5 pounds bet through an entire level you're still gonna end up with something like 3 super spins, which really isn't that good.

Hello SARTIX, Thank you for giving feedback on us as a casino. We are glad to see you appreciate our design and our lock system for the withdrawals. This lock system was set up for our players as this was wished for by the players. We understand from your feedback that you experienced some lagging in the games the last month. There have indeed been some moments where it was that busy on our site, that this resulted in lagging games at times. Of course we regret that this has happened and we have taken proper action on this so it should not happen again. During the month January we have not had real issues with lagging games. I am sorry to hear that you had to wait for 2 weeks on a withdrawal. But I am sure there was more to it than just paying out of this withdrawal. Can it be that some documents were requested from you for this specific withdrawal? It can also be that there was a delay from the bank which resulted in a delay in the withdrawal process. Unfortunately, I do not have your account in front of me so I cannot check this for you. We do our best to have withdrawals processed within 3 hours. It indeed sometimes takes a bit longer, depending on how busy we are with the withdrawals and the time of placing a withdrawal, but we do try to have these all processed within these mentioned 3 hours. In your feedback you mention that the customer support ‘has no clue what is going on’. We regret to hear this as we do have capable customer support, and on a moment they do not have an answer, they will always contact the related department to provide you with an answer as soon as possible. The prizes you can win on the Wheel of Rizk are related to the amount in the stakes you place per Power Bar level. A higher bet average per level will give a better prize on the Wheel of Rizk. But keep in mind, the element ‘luck’ is also part of this. Aside the regular winnings on this Wheel, there are 3 jackpots on this Wheel which you can win. The highest jackpot is for an amount of 2000 Euro or its equivalent in other currency, and the other two are for an amount of 500 and 1000 euro or its equivalent. Kind regards, Rizk Team

user avatar

New gaming site that's about it all the top games nothing more to be positive about .

2.5% for debit card deposits and withdrawals. Don't take PayPal. Games bonus is a bit rare stick with the big boys better all together no charges for any card you use why should you pay there fees to play on there site I will not be back no chance.

Hi STEVEDRUM, Thank you very much for your review on Rizk. We indeed are a new casino and we are 1 year old this month. We do our best to offer as many games from many different game providers as possible, and of course the top games are amongst these. On an almost weekly basis we add new games to our site to ensure our players have enough variety and do not always play the same games. There is indeed the 2.5% deposit/withdraw fee. These fees we do have to pay as well to the payment providers and as we are a young company we still work on our growth. There is a large chance that in the future these fees will not be taken anymore, but that is not for now. Kind regards, Rizk Team

user avatar

Good games. Excellent withdrawal lock which itself is the my main reason to keep playing on rizk

Low returns on wheel always lands on free 5 spins.

Hi SIMZD1, Thank you for the feedback you left behind on AskGamblers. We are glad to hear that you like the withdrawal lock we have as a feature on our site. We have implemented this as many players were asking for this and this will secure your withdrawal in case you think you wish to reverse this withdrawal. Once it is locked it cannot be reversed unless it needs to be withdrawn to another payment method. When placing a withdrawal, you need to withdraw this amount to the payment method you last used to make a successful deposit with. We understand that the winnings on the Wheel are less than you expected, but these winnings are related to the stakes you place for each game round on each level on the Power bar. When you place a lower amount for each stake, the winnings from the Wheel will be lower than when you place higher stakes each game round. Aside this there is also the chance to win a jackpot on this Wheel of Rizk. Kind regards, Rizk Team

user avatar

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