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Qassino Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 12 Reseñas
7.3/10
12 Reseñas
Tiempo de respuesta a quejas 2 Quejas
0 horas el medio 2 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Qassino Casino ofrece una buena selección de tragamonedas, juegos de mesa y juegos de casino en vivo, todo bajo un mismo techo. Podrás disfrutar de juegos de proveedores conocidos y de menús y opciones de filtrado que son fáciles de usar. Hay una buena combinación de opciones de soporte y bonos, lo que lo convierte en un casino que muchos deben probar.

Lo que nos gusta
  • Chat en vivo en español disponible 24/7
  • Muy buena selección de proveedores y juegos
Lo que no nos gusta
  • Límites de retiro bajos
  • Pocas opciones de retiro
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Qassino Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.qassino.com/
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
español, inglés, portugués, italiano, francés, alemán, sueco, noruego, finés, árabe, persa
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino, Live Casino

Información general sobre Qassino Casino

Qassino Casino es uno de esos casinos online que alberga un gran número de proveedores de software para que puedas disfrutar de las últimas colecciones de juegos. Puedes registrarte a través de AskGamblers y el casino está disponible en la mayoría de los dispositivos, incluidos los smartphones y tabletas más recientes. 

El casino admite el idioma español, que es bastante estándar en los casinos chilenos, por ejemplo, por lo que será adecuado para todos los jugadores de América Latina.

Hemos inspeccionado cuidadosamente el casino y puedes leer nuestra reseña de Qassino Casino a continuación para obtener más información.

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Quejas

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Qassino Casino - Does not pay out my winnings

Hello, I need help with withdrawing my balance of €3000.

I made a deposit at the casino using a credit card.

After some time, I was finally verified and was able to request my withdrawal.

However, since it was not possible to withdraw to my credit card, as the credit card I used to deposit can only be used to pay, I requested a withdrawal via crypto.

I was confirmed in the live chat that I could also withdraw via crypto.Unfortunately, this withdrawal was rejected on the grounds that the withdrawal method must be the same as the method I used to deposit.

I then tried to contact the casino several times to explain that I cannot make deposits to my credit card and therefore cannot use my credit card as a withdrawal method.

I even offered the casino to make a small deposit via crypto so that I could also use crypto as a withdrawal method.

Unfortunately, I was only ever told that my deposit and withdrawal methods had to match.

I then called my bank, where I also have a credit card, and clarified with them that they would activate my credit card as an exception so that it can receive deposits.

So I made another withdrawal request, this time using my credit card as the withdrawal method.

As the withdrawal was for a different credit card, I even emailed the casino all the verification documents for this credit card to speed up the withdrawal process.

Again, I was confirmed in the live chat that the credit card I want to withdraw with only needs to be in my name, and it doesn't matter whether it's the same credit card or a different one.

Unfortunately, the casino is still refusing to pay out my money. The casino won't pay out to my credit card either.

I am only told over and over again that the credit card I deposited with must also be the credit card I have to pay out to.

Unfortunately, the casino does not understand that this is absolutely impossible, as the credit card I used to deposit is only authorized for payment. I have already contacted the bank where I have the credit card I deposited with and they also told me that no deposits can be made to this credit card.

I would ask for your support, as I have already contacted the casino several times and tried to explain the situation.

They have also not responded to my offer that I can also make a crypto deposit so that crypto is available as a withdrawal option.

Please help me, I want to withdraw a total of €3000 in three transactions of €1000 each.

I have tried for a long time to find an agreement with the casino and have done my best to make the withdrawal possible from my side.

Unfortunately, the casino is still refusing and I am really at a loss and urgently need support.

staus No resuelta
€3000

Estadísticas de quejas

Cantidad promedio $ 1,612
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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I guess they are new since they don't have too many reviews? New Casinos are mostly great because they do their best to keep their customers lol I've been playing here for almost a week now. Their customer support is quite fast, so many different games and I asked for a withdraw 2 times and they did them both very swiftly. So far so good!

There is no sportsbook. Also, when you click a few games it says 'this game is not available' and the most important thing is I need wider deposit options.

Dear lampgenie, Thank you for your feedback! We're glad to hear you've had a positive experience overall. We're working on adding a sportsbook soon and expanding our deposit options. If you encounter any issues with game availability, please contact our support or live chat for assistance. Thank you for choosing us! Best regards, Qassino

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It's the first time I used them and overall, it was better than I expected. Fast customer support, easy and understandable interface, and fair games. Cash-in was also very quick too.

It'd be better if they could add more games. Let's see if they'll. I don't want to be stuck in one game only, I feel bored so fast. Also, I wanted to change the theme but maybe I couldn't find where is it?

Dear xhonobia, Thank you for your feedback! We're glad you found our platform better than expected, with fast support, an easy interface, and fair games. We actually have a wide range of games available. If you need help finding them or customizing themes, feel free to reach out to our live chat support. We're here to ensure you have a great experience. Thank you for choosing us! Best regards, Qassino

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