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Playamo Casino

Nuestra calificación CasinoRank
1/10
CasinoRank
Calificación de los jugadores 325 Reseñas
8.1/10
325 Reseñas
Tiempo de respuesta a quejas 109 Quejas
2 días el medio 109 Quejas
Lo que nos gusta
  • Juego instantáneo
  • Disponible en ordenadores y dispositivos móviles
  • Procesamiento de retiro muy rápido
  • Disponible tanto en moneda fiduciaria como en bitcoin
  • Asistencia por chat en vivo y correo disponible 24/7
  • Encriptación SSL
  • Juego justo y probado por auditorías independientes
Lo que no nos gusta
  • Variedad de juegos virtuales limitada
  • Términos & Condiciones escritos en inglés
  • No hay asistencia telefónica
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Playamo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
http://www.playamo.com
Establecido
2016
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, finés, alemán, noruego, polaco, ruso, turco, húngaro, checo, hindi, portugués, italiano, chino, irlandés, francés, francés canadiense
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino

Playamo Casino es un casino de escritorio y de móvil que tiene como objetivo ofrecer juegos de alta calidad a jugadores de todo el mundo. Acepta bitcoins, dólares estadounidenses y euros y cuenta con tiempos de retiro de menos de 2 horas. Los jugadores aquí encontrarán una variedad de juegos de renombre de NetEnt, Microgaming, Booming Games, Amatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft y muchos más. El casino también alberga juegos en vivo de Evolution Gaming y Ezugi. Playamo Casino está disponible en inglés, ruso y muchos idiomas más y posee la licencia de Curazao.

Países y Territorios Restringidos

Actualmente, el casino no acepta jugadores del Reino Unido, EE. UU., Israel, Francia, etc. Para ver la lista completa de países restringidos, consulta Más datos del casino.

Juegos Virtuales

Los jugadores de Playamo Casino encontrarán las tragamonedas en línea más populares de muchos proveedores conocidos. Estos incluyen tragamonedas exitosas de NetEnt como tragamonedas Starburst y tragamonedas Guns N' Roses, los favoritos de SoftSwiss como la tragamonedas Aztec Magic y tragamonedas Brave Viking, y muchos otros como la tragamonedas Sushi y Blast! Boom! Bang!

Aunque las tragamonedas constituyen la mayoría de los juegos de Playamo Casino, también está disponible una gran cantidad de favoritos virtuales. La sección de Ruleta es particularmente diversa y ofrece más de una docena de variantes diferentes. Los jugadores también encontrarán Blackjack y un puñado de juegos de video póquer. Desafortunadamente, en este momento no hay póker de mesa u otras especialidades de casino.

Casino en Vivo

Aquellos que buscan una experiencia de juego altamente inmersiva la encontrarán en la sección Casino en vivo. Aquí, los jugadores encontrarán varios juegos de ruleta y blackjack en vivo. Los juegos están hechos de softwares de nombres como NetEnt, Evolution Gaming y Ezugi.

Juegos Móviles

Playamo Casino está disponible para los jugadores tanto en casa como en movimiento. Aquellos que quieran divertirse en su dispositivo móvil pueden simplemente abrir el sitio web en el navegador de su teléfono inteligente o tableta para comenzar. No es necesario descargar la aplicación y el casino móvil está integrado a la perfección con la versión original.

Asistencia

Una de las mayores prioridades de Playamo Casino es el servicio de atención al cliente. Los representantes disponibles las 24 horas del día, los 7 días de la semana a través de una sencilla interfaz de chat en vivo es una de las características de las que Playamo Casino se enorgullece. Los miembros también tienen la opción de comunicarse con un agente a través del correo electrónico o el formulario de contacto en línea si lo prefieren.

Seguridad y Equidad

Playamo Casino garantiza que los jugadores estén seguros en todo momento con la implementación del cifrado SSL. Esta tecnología está implementada en todas las páginas del sitio web, lo que garantiza que nadie pueda leer o descifrar la información confidencial enviada al casino para ningún propósito.

Playamo Casino solamente usa juegos de proveedores confiables que han sido auditados varias veces. Estas auditorías muestran que todos los juegos funcionan con un generador de números aleatorios (RNG) genuino. Como tal, confiamos en que los jugadores encontrarán una experiencia de juego justa aquí.

Juego Responsable

Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Playamo Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resuelta
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resuelta
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resuelta
$875

Estadísticas de quejas

Resueltas 98
Cantidad promedio $ 8,389
Duración media de quejas 6 días
Tiempo de respuesta promedio 2 días

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Valoración del jugador
8.1/10 325 revisiones

Mejores revisiones de nuestros jugadores

Great service, fast withdrawal, good games selection.
Awesome customer service, my VIP manager gets back to me right away with great bonus and very friendly

Hi Energie555, Thank you for sharing your experience! We're delighted to hear you appreciate our fast withdrawals, game selection, and customer service. If you need anything, don't hesitate to reach out to your VIP manager. Best regards, The Playamo Team

user avatar

Very friendly, fast and competent online support.
Very fast payouts. A lot of bonuses. Large selection of games.
I always got fast help when I needed it. The support team and VIP management is really helpful. There are so many other casinos that make promises they don't keep but not at Playamo. I'm a player there for several years and would recommend this casino as the best online casino I've ever experienced.

Dear Sonnenschein, We're thrilled to hear that you enjoy our fast payouts, bonuses, and game selection. It's great to know our support team has been able to assist you quickly and competently. Best wishes, The Playamo Team

user avatar

I’ve been playing at Playamo for years! They’ve got all the latest and best games. But what really makes Playamo stand out from the rest is Their customer service! Which is absolutely amazing! Shout out to the best vip manager in the game Ilona.

There's not a great deal I don't like about Playamo I play here all the time well as much as my funds will let me the down time on the maintenance side of things is a bummer cause it's less time to play. Playamo rocks!

Hi Mattcam1, Thank you for your honest and detailed review! We appreciate both your positive and constructive feedback. We're glad to hear you enjoy our games and excellent customer service, and we'll strive to minimize downtime to improve your experience even more. Best regards, The Playamo Team

user avatar

I have been using Playamo for years now and have always found them the be highly efficient, fast response times for both cash outs and deposits. There was a discrepancy over a large win I had won years ago and even though Playamo were is the right and did only have to pay half the winnings but they gave me the whole $40k.
The VIP TEAM and MANAGERS are just on another level of customer care and experience. I feel part of the family and often chat and it's very rewarding. I ESPECIALLY must mention Stacey and Elly who both were my VIPS.
And have gone well above and beyond their daily call of duty and always make sure I am taken care of every day.
PLAYAMO is the best site I've used and once they get to know you it is even better.
AAA+++ is highly recommended to anyone who wants to play for fun or wants to make large bets. It has the benefits of making some decent bets were as the local RSLs and pubs are limited to one $10 max.

If I had to make a decision on something negative it would be the processing times of some payments both deposit and withdrawal although I haven't had an issue for a long time
All in all, I give it an 8.5/10 and recommend it to others.

Hi NanoTech2813, Thank you for your thoughtful review! Your feedback is invaluable, and we're committed to continually improving our processing times. We're grateful for your loyalty and recommendation. Best regards, The Playamo Team

user avatar

There are a crazy number of games, you can find everything here. Playamo accepts cryptocurrencies(BTC, ETH, etc.), and has deposit bonuses, and free spins, although other casinos give more bonuses like trustdice and bc.

After deposits, if you want to withdraw a small amount of your winnings, the withdrawal speed is very fast, but if you win a lot and want to withdraw a large amount, like $2000, then it is really slow. Waiting, waiting, and still waiting.

Dear jimmy998, Thank you for sharing your experience with us. We're glad you enjoy our game selection and appreciate your feedback on our bonuses and withdrawal process. We continuously strive to improve our services and your comments are invaluable. If you have any further concerns or questions, please don't hesitate to reach out to our support team. Best regards, The Playamo Team

user avatar

I love the games the layouts off the website how easy it is to use the graphics are fantastic and the technical support is courteous and pleasant to use they consider there clients and try to do there utmost best for them I have been with playamo casino for quite a few years now and had no problem with the site.

There's not a great deal I don't like about playamo I play here all the time well as much as my funds will let me the down time on the maintenance side of things is a bummer cause it's less time to play.

Hello, Thank you for your wonderful review! We're delighted to hear that you're enjoying our service, fast withdrawals, and game selection. If you ever need assistance, don't hesitate to reach out to our VIP managers. We appreciate your support! Best regards, The Playamo Team

user avatar

Always great profits and fun! Payments come without problems and very quickly... They have a good number of games and a lot of providers. Keep it up!

There were no problems with them. I had to resend the ID 5 times, but that's not a problem. If I see anything negative, I will update here for sure..

Hello jeremymazin78, Thank you for your positive review! We're thrilled to hear that you're enjoying the games and finding the payouts quick and smooth. We appreciate your patience with the ID verification process. If you encounter any issues, feel free to reach out to our support team. Best regards, The Playamo Team

user avatar

They provide a good selection of games. Also, I play small, so they don't make a problem with my withdrawals when I win. But, I must say, there are not many games paying. So mostly, it's a winless experience.

Their support is somewhat... As a people, they are good, but they can answer slowly. Or, the info can be different if I ask different people. Sometimes it's annoying, but they are polite and friendly as a people.

Hello lindaculture, Thank you for your honest review. We appreciate your feedback and are glad to hear that you enjoy our game selection and have had smooth withdrawals. We apologize for any inconvenience caused by the varying response times and information from our support team. We are continuously working to improve our service and your input helps us do that. Best regards, The Playamo Team

user avatar

Decent selection of games and providers.
Withdrawal timeframes from my experience are usually pretty good.
Casino mobile platform is fairly easy to navigate and in my opinion is quite a comfortable place to relax and have a gamble.

Restrictions like daily, weekly and monthly limits suck big time and only add to the house advantage and lower image of the casino with all the sneaky little tactics they have to gain more and more advantage over the player.
VIP treatment is probably the worst I have experienced in 10 years of online gambling and is very inconvenient due to being opposite time zones and myself having to stay up late (midnight and onwards) for a response from vip manager.
Also I reached I high level of loyalty but, and I’m honestly not/wasn’t surprised.

When it came to receiving loyalty bonus their were issues which in the end cost me the bonus altogether which was a slap in the face and really showed how much Playamo appreciated my continued and frequent loyalty.
Wouldn’t take much for me to move my loyalty elsewhere for a better experience but until I actively seek a better place this will be where I choose to gamble online.
Limits heavily affect my overall rating of Playamo casino(scoffs at casinos with pathetic limits) 😅😁

Hi Yearnz89, Thank you for sharing your experience. We’re glad to hear that you enjoy the selection of games and find our mobile platform comfortable. We understand your concerns regarding the limits, and we continually review our policies to balance responsible gambling with providing a positive gaming experience. Your feedback is valuable and will be taken into account for future improvements. If you have any other thoughts or need assistance, feel free to reach out. Best regards, The Playamo Team

user avatar

Not much, this casino used to be great until about a year ago, they must of decided they weren’t making enough cause now I never win, just deposit thousands over and over.

I used to love playing here was a good casino until about a year ago, I stopped getting any wins, the games just never payout anymore and the bonuses I received from VIP have dropped dramatically, deposit thousands and can’t even get a $50 bonus out of them. Wouldn’t recommend playing here at all unless you want to lose ya money.

Hi mattysax7, We’re sorry to hear about your recent experience. It’s concerning to know that you’re not having the same positive experience as before. We’re committed to providing a fair and enjoyable gaming environment, and we take feedback like yours seriously. If you haven’t already, we encourage you to reach out to our support team to discuss your concerns and review your account. Your satisfaction is important to us, and we’d like to understand more about your experience to see how we can improve. Thank you for your feedback. Best regards, The Playamo Team

user avatar

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