NovaJackpot Casino

They will not allow you to complete verification of your account.
Withdrawals as per every other review they do not pay out!
Currently, I have requested a withdrawal on the 15th terms and conditions state 3 working days which is a long time if you get the weekend! Then of course like everyone else your withdrawal is canceled. You reach out for help with no real answers.
I am loading this now as it appears people who leave reviews actually have more luck getting it resolved and I can see this is going to be in for the long haul!
Please think 100x before playing this casino I have played many and this one takes the cake with terms and conditions the tactic is for you to always spend never cash out.
They also don't have a responsible gambling section so when I asked if I could load a deposit limit live chat said I had to message on a Monday 🤷🏽‍♀️

Nothing, beware this casino. Not trustworthy. I have played many casinos and many new customer offers and this one is a scam that doesn’t work and doesn’t pay out properly they give you 20 spins on a good game worth. 25c per spins and then they just change to an unknown game and the spins are now only worth 10c.

They scam customers and change offers to suit them. Deposited once and never will again. My first deposit offer didn’t work. If they can’t even play fair with new customers then it’s just a scam. I was giving 30 free spins on Wolf gold worth €0.25c per spin, but then they just changed to a terrible game with spins worth only 10c per spin.

NovaJackpot Casino

hace 10 meses

Hello Elledub,

Thank you for your review. We are sorry to hear that you had a less than satisfactory experience.

Please feel free to reach out to our customer support team for a bonus.

Please note that if the welcome bonus was not added automatically our customer support should add it for you manually by our customer support team.

I requested a withdrawal on the 19/09/2024 and even though their website states it takes up to 3 working days to be approved they took over this time and then on the fourth day sent me a message to say my withdrawal was cancelled! I emailed them immediately to ask why and they gave me multiple excuses saying I needed to use Google Chrome, clear my cookies and I needed to use the same payment method to withdraw that I used to deposit (which I had done). I requested another withdrawal using all the advice they gave and they canceled my withdrawal a second time with no valid reason. I’ve been messaging their live chat which just gives lame excuses that they have a backlog and I have to wait. I’ve now requested a 3rd withdrawal straight to my bank account which is weird that I can’t withdraw to my visa as this is how I deposited the money! Now waiting (most likely another 3 working days) to hear some more bad news. This honestly feels like a scam website and I would 100% not recommend you use it.

Absolutely nothing, worst casino ever using to spam me, I have never given permission to send me any links and they keep spamming my phone with unsolicited spam messages.

I’ve been relentlessly spammed with unsolicited messages promoting NovaJackpot.com, despite never signing up or consenting to receive any communications. These messages can’t be blocked, and they keep coming no matter what I do.
When I reached out to their support, they refused to take any responsibility, blaming rogue affiliates. However, they did nothing to investigate or stop the spam, which indicates that they either don’t care or actively enable these shady practices. This is a clear violation of GDPR, as my personal data is being used without consent, and NovaJackpot.com is failing to ensure that their affiliates comply with the law.
This company operates like a rogue casino, using possible rogue affiliates to bombard people with spam and ignore data protection laws. I encourage anyone affected to file a complaint with the Information and Data Protection Commissioner (IDPC), as NovaJackpot.com is in clear breach of GDPR regulations and refuses to take any meaningful action.
Stay away from NovaJackpot.com if you value your privacy and don’t want to be caught in a web of rogue practices.

NovaJackpot Casino

hace 11 meses

Hello,

Thank you for bringing this to our attention. We are sorry to hear that it is happening, this is something that the Novajackpot team does not stand for and we will take immediate action to investigate this.

We take the upmost protection of all player data.

We are currently investigating this to ensure that will not continue to happen.

Kind regards,
NovaJackpot Team

I love the site setup and all the possibilities which are included in the website, Nova offers alot of bonuses for new peeps, and has a great range of games to enjoy.

Here comes the reason why I dislike Nova personally. I had won a big pot, I headed to live chat to sort withdrawal out, everything went great and I found the solution. I had a few pounds I wanted to waste before I headed off, when I entered a game there began an in game problem or a issue.
The second I was about to spin I realized I had begun an feature spin, and holy it was expensive. It took almost half my winnings to waste and it went horrible afterwards, I then began chasing my loss and ended up losing legit everything.
I then reached out again to live chat, and I got answer to contact manager or send a mail to support.
Then, today I found out there is no solution to the issue, which kind of makes me anger. I still demand my winnings, and I find it as fraud.

In short: unreliable, I do not recommend it to anyone!
I made several deposits using MasterCard, but when I wanted to withdraw my winnings once, I asked support what withdrawal methods are available in my country. They replied that Bank Transfer was an option. I initiated a withdrawal request, which was rejected after a WHOLE WEEK without any reason. I wrote to support again, and they replied that it was rejected because I did not use the same method for the withdrawal request as I did for the deposit. I initiated another withdrawal request with MasterCard, which has been pending for almost 2 WEEKS. Support only tells me via email and chat to be patient, and I always receive the same template response.
There are no payouts on weekends. The waiting list for chat support is 30+ people. They don't give out money...

I recently signed up at this casino and decided to make my first deposit to start playing. Unfortunately, there was a problem when trying to deposit funds - my payment was never processed. Despite several attempts, the system constantly returned an error and did not allow the transaction to be completed.

I immediately contacted the support service to sort out the situation. Unfortunately, the operators were unable to solve the problem promptly and offered only standard recommendations for troubleshooting technical problems on my part. As a result, I had to cancel the deposit and leave the platform.

Of course, such an unpleasant incident greatly disappointed me. The reliability of the payment system is one of the key criteria when choosing an online casino. I hope that this technical problem was a one-time glitch, and it will be fixed in the future. In general, I cannot recommend this casino to other players yet.

Have been unable to get my withdrawal processed - I've been on their customer support many times a day and keep getting fobbed off. No valid reason for delays.

NovaJackpot Casino

hace 1 año

Hello,

Thank you for your review.

We are sorry to hear that you had issues with your withdrawals.

After taking a look we see that your withdrawal was processed to you in April.

Kind Regards,
Novajackpot Team

Never got the bonuses like they offered I tried twice to get them they and they claimed I got them when I didn't. If you want to lose your money quickly play here.