Lucky Block Casino

Greetings, Ive made three crypto deposits to this casino, totalling 500 usdc. Problems started when Ive tried to cash out 600 usdc.. It has been 5 days now, even thought they promise instant withdrawals. I am a resident of two countries Finland and the Netherlands, neither of which is amongst restricted countries in T^C. I have send them many documents, but an excuse theyre using now is that I need to fill in my details on the website profile section, but certain sections are greyed out and I cant finish updating my profile. They claim there is absolutely nothing they can do without this profile info. Ive made sure to check restricted countries and mine wasnt amongst them. No theyre saying diferrent story when its time to cashout. Its click bait. they are all very disrespectfull.

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire/Ivory Coast, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, USA, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands), Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique

Thank You

My withdrawal has been pending for 3months now.

I opened an account, deposited 100$, played a single game, then I tried withdrawing, but they asked for verification. Since then, it has been a nightmare!

They keep rejecting my documents just to frustrate me. I had sent them official documents. They keep rejecting my bank statements, which I went to my bank to get, signed and stamped, and I even went ahead to submit my electricity bill, within 30days, and showing my name and residential address!! Then they rejected it, citing that it wasn’t in PDF format!! Meanwhile, it's in PDF format!

Below are my documents! You will see that this casino has no right to reject them and they are just doing it intentionally to frustrate me!

Hello AskGamblers Team,

I am writing to file a serious complaint against LuckyBlock Casino.

I had a verified account with LuckyBlock.com. I deposited approximately €1,000 a little over a month ago. After playing normally and completing their KYC process (uploading valid ID and proof of address), my account balance reached around €5,400.

Suddenly, without any prior notice or warning, my account was locked. When I contacted their support team, I received a vague response claiming an “internal decision” due to a supposed breach of their terms and conditions. They provided no details or evidence of any actual violation and simply said the decision is final, and my funds were confiscated.

This is unacceptable. I believe I have been treated unfairly and that my winnings were confiscated without justification.

I kindly request that AskGamblers investigate this case and ask LuckyBlock to either:

Provide clear and documented evidence of any alleged breach

Or reinstate my account and return my funds

This is a significant amount of money, and I hope for a fair and transparent resolution.

Thank you in advance for your help.

Account Email/Username: <removed>

Amount Involved: €5,400

Country: Slovenia

Date of Last Contact: 14.5.2025

Dear AskGamblers Complaint Team,

I am filing this complaint against Lucky Block Casino regarding the unjust closure of my account and the withholding of my funds.

I won a total of $311 and submitted all necessary KYC documents, including ID and proof of address. Despite complying fully with their verification process, my account was suddenly closed. The only explanation I received was a vague claim that I had breached their Terms and Conditions — but no specific reason or evidence was provided.

To make matters worse, they did not return my initial deposit, which is entirely my own money. I tried reaching out to their support several times but received only generic responses or was ignored altogether.

Unfortunately, I am unable to provide the deposit confirmation or transaction ID because Lucky Block deleted the Telegram bot I used for communication and removed my account history, leaving me with no access to my previous activity or transaction records.

I am attaching:

Screenshots of my communication with support

Proof of submitted KYC documents

I respectfully ask AskGamblers to assist in resolving this issue and to demand that Lucky Block either:

Provide a specific and valid explanation for their actions, or

Immediately return both my deposit and the $311 in winnings.

Thank you for your support.