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Loki Casino

Nuestra calificación CasinoRank
8.4/10
CasinoRank
Calificación de los jugadores 124 Reseñas
7.4/10
124 Reseñas
Tiempo de respuesta a quejas 17 Quejas
2 días el medio 17 Quejas
Lo que nos gusta
  • Certificado de Confianza de AskGamblers
  • Gran variedad de juegos de casino
  • Acepta operaciones con criptomonedas
Lo que no nos gusta
  • Casino no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

user_avatar Tamara S.

Detalles de Loki Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.lokicasino.com/
Establecido
2016
Licencias
Curazao
Propietario
Bets Entertainment N.V.
Programa de afiliación
Alpha Affiliates
Idiomas
inglés, francés, alemán, ruso, eslovaco
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
Loyalty Program
Redes sociales
Telegram

Información general sobre Loki Casino

Loki Casino tiene un diseño moderno y una variedad extraordinaria de juegos. Pero además, es un casino con una gran reputación. Cuenta con el Certificado de Confianza de AskGamblers que solo obtienen los mejores casinos online, aquellos que han demostrado ser seguros, transparentes y ocuparse de sus clientes.

Loki Casino también tiene una muy buena valoración según el exigente CasinoRank y más de 100 revisiones de jugadores de Loki confirman la calidad de su oferta y servicio. 

Una reseña de casino de Loki objetiva también debe mencionar sus puntos débiles y hay uno: El sitio está disponible en seis idiomas, pero no en español. Para quienes el español sea un requisito, recomendamos visitar las páginas dedicadas a casinos en Mexico u otros países de América Latina.

Por último, hay que destacar en esta reseña de Loki que este casino pertenece a Dama N.V., empresa con amplia trayectoria en el sector y con licencia de Curazao. 

StallCation

Bonos de Loki Casino

Echa un vistazo a bonos de Loki Casino y elige el que más se ajuste a tus preferencias.

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Bono de reembolso
10% hasta €5,000 Bono de reembolso
Requisitos de apuesta 3x
Valor de retiro máximo N/A
Depósito mínimo €30
Más información
Reclamar bono
T&C aplican
Bono de recarga
50% hasta €6,000 Bono de recarga los fines de semana
Requisitos de apuesta 40xb
Porcentaje de bono 50%
Código del bono: RELOAD50
Más información
Reclamar bono
T&C aplican

Quejas

Lee las quejas que otros jugadores han dejado sobre Loki Casino. Obtén más información sobre las quejas.

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Presentar queja
I kindly request your assistance in recovering my funds
Dear AskGamblers,

I am writing to report my extremely negative experience with the online casino LokiCasino, which, based on my recent experience, I am convinced is a scam.

Yesterday (3. 10. 2025), I deposited €990 on LokiCasino, and a few hours later I tried to withdraw €1100. My account is fully verified. Initially, they informed me that my withdrawal was approved, but later I received an email stating that every deposit must be wagered 3× before it can be withdrawn (3× wager condition). This immediately seemed very suspicious to me.

Despite this, I fulfilled the required wagering. Later, their support informed me that I needed to wager an additional €500 before being able to make a withdrawal. The conditions kept changing, which was highly suspicious and unacceptable.

I then requested a withdrawal of €600, which was confirmed, yet I was constantly misled with promises that the withdrawal would be processed immediately. I have sent hundreds of emails to their support, who repeatedly replied that they were busy, but I never received my money.

Based on these experiences and market information, I am convinced that LokiCasino is a scam.

I kindly request your assistance in recovering my funds. I am seeking €1100, as per my original withdrawal request, but I would be satisfied with at least €600.

There is substantial evidence of suspicious activity on LokiCasino’s part, which clearly indicates a scam. I am ready to provide all proof and communication to help resolve this issue.

I would greatly appreciate your help, as I also want to protect other users from this platform.

Thank you for your support.

Kind regards,
Frustrated user
staus Resuelta
€1100
Withdrawal delayed 3days now
Hi there my withdrawal is delayed 3 days now it says withdrawals are processed 24-48hours so I don’t understand what is going on! it is over 48hours now. My account is verified! Pls help me out appreciate! I really appreciate to get this matter resolved soon! I talked to live chat they keep saying same thing they forward to finance department!!!
staus Rechazada
Unfair nonpayment of winnings
On 13th August, I claimed a No Deposit Bonus of 60 FreeSpins on the game Merge Up, from which I was lucky enough to win AUD $11.28 by the end of the FreeSpins.

My lucky streak continued and I managed to playthrough the 35x Wagering Requirement to enable me to request a Withdrawal of a max. amount of $75 of my Winnings.

After this, I went ahead and uploaded 4 of my Verification Documents (my Drivers Licence, front and back + a selfie of me holding my Drivers Licence + A copy of my Bank Statement as my Proof of Address).

I then navigated over to check my Transactions History and realised that I had made 2x Credit Card Deposits back when I first opened my Account at Loki Casino in 2018 ($20) & 2019 ($25) respectively.

Admittedly, I have not made any further Deposits into the Casino since that time, and have also not played at that casino very much either over the past 5 years since my last deposit. However, if memory serves, it had something to do with not being happy about the currency conversion fees that I was being charged by my bank at the time.

Regardless of this, I went online and chatted with LiveChat to ask if they were able to tell me what was the last 4 digits of the credit card I used to make my 2x Deposits.

LiveChat was reluctant at first until I explained that the reason behind my question was so that I could verify my account online, and given that the transactions were both 5-6 years old, I would not have a clue which cards I would have used.

Having explained my dilemma to LiveChat, the Agent then advised that I had in fact used 2 different cards to make my deposits - Card number ending 9435 and Card number ending 1250.

Thankfully I am one who doesn’t throw out my old expired cards, and infact managed to find them with ease, so I uploaded photos of the front and back of both credit cards and uploaded them online for verification.

This made it 8 files in total that I uploaded for verification purposes.

Over the course of the next 1-6 hours, I noticed that Loki Casino had infact gone ahead and started to Verify my Documents, however, only 2 of 8 documents (my bank statement and the photo of the front side of my Drivers Licence) were verified and all remaining 6 documents left untouched.

Incredibly 18-24 hrs after I had requested my withdrawal of AUD $75, and uploaded my verification documents, I received an email from Loki Casino at 6:55pm (AWST), on Wednesday 14 August 2024, with the subject Title: ‘LOKI - Casino Bonus’, which said, quote:-

“
Dear Ming,

We hope this message finds you well.

We wanted to bring to your attention an important matter regarding your account and recent winnings. Our records show that over the past five years, the verification process for your account has not been completed. As part of our standard operating procedures and in compliance with regulatory requirements, verification is essential to ensure the security and integrity of all transactions.

Due to the incomplete verification, your recent winnings were adjusted, resulting in a reduction of 75 AUD. This action was taken in accordance with our terms and conditions, which require all players to complete verification to be eligible for full payouts.

We understand that this may be disappointing, and we encourage you to complete the verification process as soon as possible to avoid any further issues. Once your account is fully verified, you will be eligible for all future winnings without any adjustments.

If you have any questions or need assistance with the verification process, please do not hesitate to contact us. We’re here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Thank you for your understanding and cooperation.

ID: TOQQ5O
“
After reading that email, I was initially speechless at the fact that Loki Casino had the Audacity to quote their Terms & Conditions, and adjust my winnings to result in a reduction of $75 (the exact amount I was attempting to withdrawal), on the basis of an ‘incomplete verification’.

After a few minutes of sitting there in disbelief, I promptly replied to Loki’s Email at 7:13pm, and asked for clarification as to which part of my account was not verified?

I waited 10 mins without a response, so sent off a 2nd email at 7:25pm, which said, quote:-

“Hello, 

Please advise how am I supposed to verify my account when your team doesn’t action any of my verification documents that’s has been uploaded specifically for this cashout? 

I uploaded all required documents in the past 24 hrs … whoever is sitting behind the verification desk approved 2 and left the remaining documents untouched and unprocessed. 

I even contacted support last night to verify the last 4 digits on the credit cards I used 5 years ago (both expired might I add), went through the trouble of searching for those cards, found them, uploaded them and they haven’t even been processed or verified in the past 18 hrs. 

Please tell me what right you have to deduct my winnings when your own team is not doing their job with verifying my account?!?!?

Don’t ignore this because my next step is lodging an official complaint on all public forums online.…”

After I had sent my 2nd email, I was understandably quite ticked off and irate at the fact that Loki did not even attempt to discuss this matter beforehand, and decided instead to exercise their authority without just cause or opportunity for further discussion.

Which lead me to send off my 3rd email at 7:28pm, which said, quote:-

“Even you yourself didn’t bother checking whether the documents were uploaded online before rejecting my cash out for a second time and re-claiming my winnings! 

Only 2 of 8 verification documents have been looked at…. All other abandoned and ignored!”

To that, I attached a screenshot of my Verification page, showing all 8 documents that were uploaded, and proof that 2 documents had infact been verified.

It is now 3 days after this incident, at 6:01am, Saturday 17 August 2024 (AWST).

Loki has shown true unprofessionalism by totally ignoring all 3 of my reply emails and up until now, have still not responded.

My purpose of submitting this complaint is hoping that AskGamblers will step in as an intermediary to get Loki Casino to payout my rightful winning due to their own negligence. In return, I would like all my private ID and information destroyed, and my account Closed effective immediately upon success withdrawal of my AUD $75, via a cryptocurrency payment to my UDST Account as previously requested.
staus Resuelta
$75
Further payout are being denied, due to verification
DAMA broke? Or why is LOKI casino not paying out 4.000€ on an verified account?

I had my account verified on Loki.com with the owner of the website DAMA B.V. on the 12.03.2024. after I made my first payment of 200€.

After all was fully verified I decided to play a bit more and paid in on the 17.03.2024 another 900€ through 3 payments.

After I played for some time, I wanted to cashout some of my winning (€4000 out of €6400). But this was declined and the customer service told me that I have to file additional documents and verify again, as they do not want to send the money to somebody else.

I had previously uploaded ID, Payment picture and also bank statement. When I asked for payout I was asked again for additional documentation, Payment picture and also bank statement, which I supplied...

After uploading these documents, within a few minutes all documents were rejected, which is weird as the initial verification took couple of days. No all documents were rejected within minutes of submitting!!!

Further payout are being denied, due to verification, which was finished 12.03.2024. To be honest with you, LOKI seems not to able to payout any money as it seems.

After being fully verified (received the email on the 12.03.2024) by LOKI, they keep asking for further documents which I upload each time. Some get rejected (for what reason whatsoever) other gets accepted.

But still no payouts are made by LOKI, thought the request for a payout are denied within minutes of submitting a withdrawal.

So if I was fully verified (see attached document) why do they not payout?

Submitted this morning a request to my VIP Manager Kim ( [email protected] )how I can close my account, again no response after that from her. Usually she is quite quick in doing things.

I upload a few documents for this case. including the verification email, transactions, withdrawal request and also the current balance on the account.

Thanks

Happy to upload verification email from DAMA B.V. (Loki.com) my stuff which I uploaded and so on... By the system says that there is an upload error due to characters, BUT the documents only have letters in them, so not sure why this is happening, BUT happy to upload to an email or somewhere else...
staus Rechazada
€4000
1000 euros delayed payment

I deposited 50 euros on November 11th, took a 50% bonus, wagered it and made a 1k withdrawal the same day. It's been 3 days my withdrawal is still not processed, not getting any info from support on what the issue is. My account is verified here and I have 5-6 previous withdrawals here, all paid in less than 24 hours. They are clearly stalling the payment and I need help to get my winnings.

staus Resuelta
€1000
Withdrawals are late, awaiting 8.600 Euros

Hello,

I have few withdrawals pending on Loki casino since 3 days. Amount of the withdrawals is close to 9k. Some withdrawals I requested to 2 different bank cards and some to Ethereum wallet. In their terms and conditions it says withdrawals are processed in 0-24 hours but it has been 3 days. Their support just keeps saying it will be processed in no time, but nothing happens. This never happened to me on any other Dama MV casino. Please help.

L.

staus Resuelta
€8600
€5,000 of my withdrawal is missing
I made withdrawal 5000€ on september 9th. I used same method as I used making deposit, Rapid transfer. Timeframe has now gone many times, today its been 3 weeks when I made withdrawal. I havent got money and money has not returned to my casinoaccount as you can see. I have send bank statement also to Loki casino as proof. They are looking at my case, but nothing happens. Everytime I have contacted them, answer is wait, wait, we need more time. So now I am asking your help to find where my withdraw has gone wrong. I will send you now proofs that money has left from casino but I havent get it. Please help me. I will send also screenshot from chat, this is always answer i get. This case is delayed much too long.
staus Resuelta
€5000
Not paying my withdrawal
On the 12th of June I won $4500 later that night I recalled that amount and lost $500 before I withdrew it again at $4000.
After 2 weeks I contacted them through live chat to see what was happening with the withdrawal, one person told me they were processing it, another one told me 5-7 days it will be in my account, so again I waited patiently. Then it hit about three and half weeks so I emailed the VIP manager to ask what the hold up is. I’ve spent lots of money at this casino and I’ve had a few wins which they have paid out. That’s only when they don’t leave it pending for long periods of time and then the money reappears in my casino account again and when I would ask them why this occurred they would say the bank refused it. My Bank never refuses money, this happened a few time’s sometimes I would withdrawal it again and other times I would stupidly lose it all. I know it’s a ploy that some casinos do I’m not fussed because really all I needed to do was withdrawal it again, that’s gambling. Now I’ve been back and forth with there financial department I’ve given them everything they asked for screenshots of my bank statements from the 8th of June to the 8th of July to prove that they never made the transfer of money. It showed no transfer then I received an email from the VIP manager saying that are processing the payment. I waited three days still no money then I wrote back and he said that the financial department would like bank statements again from the 8th of June to the 8th of July but PDF format I sent them that as well but the statement was form the 1st of January till now because I have nothing to hide the found a payout the did on the 3rd of June for $3800 and they said that was the payment. I can’t time travel. I will forward you all the correspondence and statements and transaction history by email
staus Resuelta
$4000
Won't help me requesting a withdrawal, poor quality of support service
Hello it is like 3 months in which i try to withdraw the 800 PLN from Loki Casino. The biggest problem is that they have so unprofessional staff on the support and chat that every time i talk to a consultant i hear different things. As you can tell from images i uploaded they say different things every time i talk to team. Like this is completely unprofessional. The problem is the one and only option is to deposit by Visa so i can't use the other methods they talk about. Also they cant't tell any specifics why the payment is cancelled and they won't allow me to use other options of withdrawal although they claim i can do it as you can see in the screenshots. I add to screenshot of deposit and withdrawal options. After like yesterday they even removed the visa option so i can't even try again using my card again to withdraw.

Summarizing - Loki Casino is highly unprofessional and has very incompetent support staff. Every consultant talks about different withdrawal options( which are completely unavailable cause they won't let me deposit using those methods). They are blocking my money and won't cooperate. It's not really that much money Loki Casino u don't have to play shady.

I also add the consultant asking me to open the console(i did it) but it 's so funny that they even ask for it when they clearly blocked the deposit options by themselves.
staus Resuelta
zł800
Loki Casino - Bonus not received
I got email from Loki casino about some deposit bonus. I deposit but didnt recive bonus. Support said that i m abuse bonus so he cant give me. I ask can i cashout than because i dont wish to play without bonus, he said that i must to wager x3 before cashout. If i knew that they didnt wish to give me bonus i wouldnt deposit here, they cheat me.
staus Resuelta

Estadísticas de quejas

Resueltas 14
Cantidad promedio $ 6,054
Duración media de quejas 10 días
Tiempo de respuesta promedio 2 días

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Valoración del jugador
7.4/10 ● 124 revisiones

Mejores revisiones de nuestros jugadores

Medo45 badge
9/10

Customer service really take care of their players - brilliant work.

Verification is very fast - only took 30 minutes.

Cashout got accepted as soon as they verified my account.

No bullshit at all with bonus, cashout etc.- (as I have experienced on other casinos).

Great Job.

Would love to see some NetEnt or Play'n'Go slots, but they are probably restricted in some countries :)

Útil ()

Dear MEDO45, We appreciate your kind words about our helpful support, fast verification and cashouts. We value our players and always try to provide the best experience for them. As for the providers you mentioned, that is indeed true that players from some countries are restricted, however, we have plenty of other providers with great games to choose from ;) We wish you the best of luck and to only win with us! Warm regards, Loki Casino team

user avatar
massalla01 badge
9/10

My experience with Loki was good. I like the selection of slots available and that everything is easy to find. Also customer service was super responsive. Thumbs up!

Útil ()

Dear MASSALLA01, We appreciate you taking the time and giving us your opinion about Loki Casino - it means the world to us! Thank you for mentioning the selection of slots and easy navigation of our website. We strive to provide our players with the most enjoyable and comfortable experience. Also, we are grateful for your feedback about our support team, we are more than happy that we managed to promptly answer all your questions. We wish you the best of luck and hope that you'll keep playing with us ;) Warm regards, Loki Casino team

user avatar
pro23 badge
10/10

Great casino. Deposit bonuses and monthly lottery. Round-the-clock support, as well as VIP managers at the level will always answer and delight with bonuses, I would like to thank Andreas! I advise !!!

Útil ()

Dear PRO23, Thank you for such a kind review of our online casino. Our support team together with the VIP department go out of their way to provide such loyal players as you with the best experience. We are also delighted that you like our bonuses and loyalty program. Hope you'll keep playing and winning with us ;) We wish you the best of luck! Warm regards, Loki Casino team

user avatar
ella65 badge
7/10

SImple quick site - good game selection and customer support always available. No waiting

They did not have my language, and in welcome offer they restrict free spins to one game - i want more choice with free spins

Útil ()

Dear ELLA65, The kind words you have posted speak volumes to us since providing our customers with the best experience ever is of utmost importance. The customer support team is available round-the-clock so they are able to help you without any delay. Despite the fact the game in which the free spins from the bonus for the first deposit is defined and cannot be changed, please feel free to check the other games! The substantial number of providers offer to your attention the various and sundry opportunities to enjoy your time with us. Derive joy from playing and winning! Kind regards, Loki Casino team

user avatar
Orphanannie6 badge
7/10

Hard finding decent slots in Germany right now but slots is International with a good enough Rep for me to play there. Better slots sites out there but I dont think this one is folding.

Útil ()

Dear ORPHANANNIE6, Thank you for such a positive review! We are aiming at providing our players with the outstanding experience in our casino. Please take into account that the only provider ttah is not available for your country is NetEnt. Feel free to check out the others. You can find a lot of decent slots :) Kind regards, Loki Casino team

user avatar
star69 badge
4/10

The amount of games is great and easy to navigate and select. Support is quick and responsive.

The bonus terms! Crazy impossible to get a cashout when using the first time 100% bonus:
Full wagering requires making bets for the amount 50x the amount of the bonus received:(deposit bonus + winnings from free spins) × 50.

The 50x bonus is predatory to say the least but I find the most ridiculous is the max bet limit that goes along with it:
Limitation of the maximum bet while wagering: EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / RUB 70 / PLN 4 / NZD 1.5 / CZK 25 / ZAR 15 / 0.0003 BTC.
* This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and others.

This is probably why their deposit bonus has a code instead of automatically processing.. I gave it 4 stars due to the deposit bonus issue. €1 max bet... really? If you use this casino don't expect to cashout on any winnings from using a bonus (think of your first deposits with bonus a donation and have fun playing); winnings may be confiscated by the max bet limitation if like most, you don't read terms first. Loki, may I suggest dropping the play through requirement to 35x and/or max bet to be €5. Watch your users grow and confiscation complaints shrink. Weekly withdraw limit €6,000/monthly €15,000 is also lower than average at Loki. Tricksters indeed.

Útil ()

Dear STAR69, Thank you for taking the time and writing this review. It means a lot to us to hear our players' opinions, as we constantly strive to provide the most satisfying and comfortable experience for you. Firstly, we are happy that you appreciate the wide variety of games and easy navigation on our website. We are also pleased to hear that you were satisfied with our support team's work, we are always ready to help you out! Concerning your review of the bonus terms, let us relate to our experience and explain why they are not as unachievable as you think. A lot of players get lucky with the First Deposit Bonus: every day we approve cashouts from such a bonus which can reach thousands of dollars for the luckiest ones ;) The maximum bet of 1 EUR and equivalents is just a precaution to protect ourselves from bonus abuse. We are by no means trying to make it impossible to withdraw your winnings. Moreover, the EUR 1 max bet is a condition only for the first deposits bonuses, the standard one for all other offers is 5 EUR and equivalents. For example, make sure to check our 50% Deposit Bonus on Fridays, where the bet is allowed up to 5 EUR. Anyway, we will take your suggestions into account when reviewing our bonus policy, so thank you again and hope that you'll reconsider our online casino and get lucky playing with us! Warm regards, Loki Casino team

user avatar
gglucky555 badge
10/10

Nice casino with a great slots variety. Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time.

Útil ()

Dear GGLUCKY555, We are so happy that you chose our online casino, thank you for your kind words. We'll make sure to keep doing everything to provide you with the best experience and support. We wish you the best of luck! Warm regards, Loki Casino team

user avatar
Samuro-Tadziaki badge
9/10

Great games portfolio, fast verification, also just liked to play here, because it's best user interface.

Withdrawal was too long, maybe because they have some limits? I don't really understand it from support girl.

Útil ()

Dear Samuro-Tadziaki, Thank you for pointing out the positive sides of our online casino - we do everything to ensure the best experience for our players. Concerning the withdrawal process, we try to process all withdrawals in a timely manner, but sometimes it can take more time due to the high number of withdrawal requests. Anyway, we appreciate your review and thank you for helping us to improve our project. Warm regards, Loki Casino Team

user avatar
DannyTCotW badge
7/10

Nice looking siite with a modern UI and easy to navigate lots of games.

Like the god of mischief Loki casino are known for withholding winnings citing bonus abuse. I don't know why they would tarnish their otherwise decent site by mistreating their players in this way???

Útil ()

Dear DANNYTCOTW, We are really glad to hear that you like our player's interface and our games' availability and accessity. We are sorry for your experience with the withholding of winnings, but there are some terms and conditions in our online casino and every player must meet them. When it comes to the bonus terms, there is a maximum bet allowed to play the bonus (https://www.lokicasino.com/bonus-terms-and-conditions) : p.1.5. Limitation of the maximum bet while wagering: EUR 1 / USD 1 / AUD 1.5 / CAD 1.5 / NOK 10 / RUB 70 / PLN 4 / NZD 1.5 / CZK 25 / 0.0003 BTC. * This restriction applies to all First Deposit Bonuses. For example, exclusive offers, Promo received by the Player by e-mail and other p.1.22 of General terms also says: "The casino has the right to revoke any bonuses and winnings, as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules." In case, you play fair and don't break any rules you will get all of your winnings. We do care about all of the players who uses our website to play and we are also worried about each user's security. That's why the verification procedure is obligatory. Thank you for understanding. We wish you best of luck and a great mood :) Sincerely, Loki casino team

user avatar
stewex555 badge
10/10

- You have 10 different names available to give you a comfortable game
- Perfect website
- Excellent overview of your own account
- Cashback points
- Loki casino Lottery
- The fastest and best support I ever met in the Casino world

- There are no and no negative facts and causes about which I would be able to write on this topic

Útil ()

Dear STEWEX555, Thank you very much for such an amazing review of our casino. We appreciate that you like our website, player's account interface, lottery and customer support service. We'll keep moving forward to satisfy all of the needs of our players. Wish you best of luck. Enjoy your game! Sincerely, Loki casino team

user avatar

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