Gamblezen Casino

Gamblezen Casino - They canceled my withdrawal after 3 days waiting without explication and no notice they had done

€950

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Gamblezen Casino - Withdrawal not sent after 14 days and cancelled payment

$1450

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

Gamblezen Casino - Unable to set loss limit

€1000

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Gamblezen Casino - Today is June 23, 2025, and the remaining two withdrawals are still pending

€7200

On June 18, 2025, I made three withdrawals of €500 each, but only one of them was paid on June 20, 2025. This is not correct, as the daily withdrawal limit according to the terms and conditions is €2,000. Today is June 23, 2025, and the remaining two withdrawals are still pending. I have already contacted support, but they haven’t provided any useful information other than telling me not to worry and to email [email protected] for further assistance regarding payments. I sent an email on June 19, 2025, and still haven’t received a reply, which is suspicious because during the account verification process, they responded quickly.

Gamblezen Casino - Delayed payment of 1500nzd

€1000

Hello,
My withdrawal is pending now for 6 days for 3 x $500 lots, I asked for a withdrawal 6 days ago and 1 lot of $500 was completed, I had funds for more withdrawal but it got delayed for so long I played, askgamblers says 24 hours pending.
I have sent emails regarding this but not reply
The site says 2k withdrawel daily but since it’s 3 at a time of $500 you cannot do any more cash outs if it’s pending, please reach out

I am fully verified

Resuelta

$1500

Gamblezen Casino - No response to my emails regarding to withdrawal

Hi. am so happy with your service.

I have been lucky enough to win some money at gamlezen casino. more precisely 1300 euros.

Started with 300 euros on may 7th. after 4 days i wrote to hear what happened with the payout. wrote again on may 12th. then got a reply on may 13th about some documentation they have already received and approved. but within 30 min i sent the information to them. since then i have written to them and have also put 500 euros for withdrawal on may 10th and 500 euros more on may 14th. so in total they owe me 1300 euros. have tried to contact them again the KYC department and customer support 7-8 times without success.

Gamblezen Casino - Slow payments

€1300

Hello,

They delayed so much my withdraws.

I won 12000. I made 3 by 500 withdrawals because they allowed, and they processed only two of them on different days.

Now I have 3 withdrawals pending from 30/04, and the support team tells me to email their payments department. I emailed them 3 times, and no reply.

By the way, from 12000 I ended up with 5000, I know the reason they delayed, so I lose everything.

I am surprised by the comment you have about Gamblezen casino that they have fast withdrawals.

Gamblezen Casino - Deliberately emptying manual verification

€1500

The problem was first related to the verification process in the panel included in the gamblezen casino. The system rejected five correct documents with address confirmation in the form of a bank account statement, and then blocked the possibility of verification due to a certain number of attempts. The verification process went to manual form. I sent an email with the required document to the KYC team. Today is the 3rd day and I do not receive any response. The agents from the chat write the same rules all the time. I am deliberately omitted because I won at this casino from a free promotion and it seems that they are doing everything in their power not to pay out the winnings. A common practice used by the Altacore group. And they have a recommendation from askgamblers? Is this a joke? Altacore should be banned until the end of the world and one day longer for these vile practices. I ask for intervention in this matter. Best regards.

Gamblezen Casino - The CAD 3400 payment was declined resulting in the worst experience I have ever had

I am a player from Canada. I discovered Gamblezen through Askgamblers, where the website was verified and received a high rating of 9.3. Based on this trust, I chose to open an account and began playing.

My username is Jacksonq716. On April 24, 2025, my account balance reached CAD 1900, and I proceeded to make a withdrawal request. According to the website’s withdrawal policy, I submitted three withdrawal requests for CAD 750, CAD 750, and CAD 400, with withdrawal IDs ID37352612, ID37352614, and ID37352619.

I completed all KYC verifications as requested by the website, as well as additional verification steps detailed in an email from the KYC team the following day. (Although my payment method was Interac, they also demanded pre-authorization and direct deposit information from other bank accounts.)

Unfortunately, on the third day, my withdrawal requests were canceled without any notice or explanation through the website’s backend.

I immediately contacted the online support team. However, they informed me that my withdrawal requests appeared normal on their end and that any issues could only be addressed by emailing their KYC department, as live support could not handle or identify the problem.

I emailed the KYC department while continuing to play on the site. Eventually, my balance grew to CAD 3400 — without receiving any bonuses (please refer to the attached screenshots). I submitted five separate withdrawal requests, each under CAD 700, following the site’s guidelines.

However, none of these new withdrawal requests were processed either.

I sent two emails to the KYC department but have received no response at all.

This entire experience blatantly violates the website’s stated commitments and withdrawal policies.

I respectfully request that AskGamblers intervene in this matter and to provide a fair resolution and necessary assistance.

Thank you for your attention to this serious issue.

$3430

Estadísticas de quejas

Resueltas 3

Cantidad promedio $ 575

Duración media de quejas 0 horas

Tiempo de respuesta promedio 0 horas

Reseña este casino

Comparte tus opiniones con otros jugadores. ¡Sé el primero en opinar sobre este bono!

Valoración del jugador

9.5/10 ● 225 revisiones

Mejores revisiones de nuestros jugadores

racida

10/10

Thank you, Gamblezen, for the excellent customer service! I received my €415 withdrawal very quickly, and the support team kept me informed every step of the way. I’ll definitely be back for more bonuses!

Hi racida, Glad to hear you had a smooth withdrawal and great support experience! We look forward to having you back—enjoy your bonuses! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

brawtover

10/10

Gamblezen is a solid casino overall. The withdrawals are incredibly fast, and customer support is always available when you need assistance. There’s a huge variety of games to choose from. The bonuses are decent, although the wagering requirements can be a bit high.

However, the daily rebates are a great help, and they often provide free play when luck isn’t on my side.

Hi brawtover, Glad you’re enjoying the fast withdrawals, great support, and game variety! We appreciate your feedback on the wagering requirements and will keep it in mind. Have fun at Gamblezen! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

bumffacbui

10/10

I’ve been playing at Gamblezen for quite some time now, and I’m impressed by how much the casino continues to improve. They really show great appreciation for their players. Payouts are fast, and they offer special cash bonuses during holidays and weekends. I highly recommend it!

Hi bumffacbui, We’re thrilled to hear you’ve enjoyed your time at Gamblezen! Glad you appreciate our improvements, fast payouts, and special bonuses. Thanks for the recommendation—good luck and have fun! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

afpinnews

10/10

Gamblezen has many positive aspects, including a range of deposit bonuses and a user-friendly website. I particularly enjoy the variety of tournaments they offer, as the competition is always engaging and the rewards are worthwhile. The casino operates smoothly with fast-loading games, numerous bonus offers, excellent customer service, and a diverse selection of games to suit all types of online gambling preferences.

Hi afpinnews, Glad to hear you’re enjoying our bonuses, tournaments, and smooth gameplay! Thanks for your kind words—wishing you the best of luck at Gamblezen! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

swbruru5202

10/10

I like it cause it’s easy to play and fun a lot of free bonuses too which is cool. Fast loading and high chances of winning big highly recommended to play

Hi swbruru5202, Glad you’re enjoying the fast gameplay, free bonuses, and big win potential! Thanks for the recommendation—have fun at Gamblezen! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

itsmalsell

10/10

The registration and verification process at Gamblezen was smooth and fast, and the support team was both friendly and efficient. I’ve had no problems with payouts, which is fantastic! However, I found the bonus terms to be a bit restrictive for my liking.

Hi itsmalsell, Glad to hear you had a smooth experience with registration, verification, and payouts! We appreciate your feedback on the bonus terms and will take it into account. Enjoy your time at Gamblezen! Best regards, Gamblezen Casino

Gamblezen Casino hace 11 meses

nainispe

10/10

Gamblezen boasts a user-friendly interface and an impressive selection of games, ranging from slots to live dealer options—there’s truly something for everyone. The welcome bonus is generous (I've claimed high roller welcome bonus), and regular promotions add extra excitement to the experience. So overall it`s fair casino to try.

Hi, nainispe! Thank you for your review! We’re glad you’re enjoying our games, high roller bonus, and promotions. Best regards, Gamblezen Casino

Gamblezen Casino hace 1 año

bkendraq567

10/10

Yo! Gamblezen is a great pick for high rollers like me. There are plenty of deposit options for Belgium, idk about other countries, including crypto, and the withdrawal limits are generous enough to handle big wins. The game selection is solid, with top-tier slots and live games to keep things exciting. Definitely a solid casino if you play big.

Hi, bkendraq567! Thanks for the awesome review! We're thrilled you’re enjoying our deposit options, crypto support, and generous withdrawal limits. It’s great to hear our games keep the excitement going for high rollers like you. Happy gaming! Best regards, Gamblezen Casino

Gamblezen Casino hace 1 año

harmenspeltts

8/10

So, I’ve been playing at Gamblezen Casino for a bit now, and it’s pretty awesome. There are over 10,000 games to choose from slots, table games, live dealer games, you name it. They also accept crypto, which is a huge plus for me. The best part? Withdrawals are pretty fast. Once I verified my account, I got my cash within 24 hours. Plus, their live chat is always open, so I can get help whenever I need it. Oh, and the casino supports multiple languages, which is super helpful if you're playing from anywhere in the world.

Now, it’s not all perfect. One thing I didn’t love was the low withdrawal limits. You can only take out €500 per transaction unless you're a VIP, which kinda sucks if you’re trying to withdraw more. Also, the finance team only works from 9:00 AM to 6:00 PM, so if you want to cash out after hours, it could take a little longer. The ID verification process also slowed me down a bit the first time, but once that’s done, things go smoother. Just keep these in mind if you’re planning on playing a lot.

Hi harmenspeltts! Thank you for your feedback! We’re glad you’re enjoying our games, crypto support, and fast withdrawals. Regarding the limits, while the transaction cap is €500, players can make up to 4 transactions daily, totaling €2000. We hope that helps! Best regards, Gamblezen Casino

Gamblezen Casino hace 1 año

towncredta