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Casoo Casino

Casoo Casino
Bono de bienvenida

150% hasta €300 + 100 Giros Gratis en el primer depósito

Visita casino
T&C aplican
Nuestra calificación CasinoRank
6.7/10
CasinoRank
Calificación de los jugadores 167 Reseñas
9.5/10
167 Reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoo Casino cuenta con un diseño creativo y una interfaz fácil de navegar. Es una experiencia divertida nada más navegar por las páginas de esta plataforma, sin mencionar jugar y beneficiarse de sus promociones. El tema de planetas y del universo es muy bien concebido, acompañado con una función de niveles galácticos y Glimmer, la moneda de la lealtad de Casoo, con la que puedes comprar bonos y Giros Gratis. 

user_avatar
Por Milica K.
Lo que nos gusta
  • Excelente oferta de tragamonedas
  • Programa de lealtad y bonos personalizados
  • Chat en vivo abierto 24/7
  • Permite transacciones con criptomonedas
Lo que no nos gusta
  • Pocas herramientas de juego responsable
  • Chat en vivo no disponible en español
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Detalles de Casoo Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://casoo888.com/es
Establecido
2025
Licencias
Anjouan
Propietario
Trink N.V.
Programa de afiliación
Spinwise Partners
Idiomas
español, inglés, alemán, noruego, polaco, danés, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Casoo Casino

Casoo Casino es un casino en línea que ofrece una amplia gama de juegos de azar, incluidas las tragamonedas, los juegos de mesa, casino en vivo y varias otras opciones divertidas que discutiremos en nuestra reseña de Casoo. 

Los usuarios comparten experiencias positivas con esta marca, y precisamente las revisiones de jugadores de Casoo Casino afectaron a nuestra decisión de probarlo y comprobar si esta plataforma ofrece bonos, servicios y funcionalidades que merecen un buen ranking. 

De hecho, esta plataforma cuenta con una calificación de los jugadores alta en AskGamblers debido a su capacidad de respuesta, manteniendo buenas relaciones con sus usuarios.

El casino está disponible al instante a través de un navegador web o a través de su casino móvil y está regulado por el Gobierno de la Isla Autonomosa de Anjouan. 

StallCation

Bonos de Casoo Casino

Echa un vistazo a bonos de Casoo Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta €300 en el tercer depósito
Depósito mínimo €20
Requisitos de apuesta 20x(d+b)
Porcentaje de bono 100%
Más información
Reclamar bono
T&C aplican
Giros gratis
150 Giros Gratis en el cuarto depósito
Depósito mínimo €30
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Más información
Reclamar bono
T&C aplican
Giros gratis
100 Giros Gratis en el segundo depósito
Depósito mínimo €20
Giros Gratis N/A
Requisitos de apuesta para Giros Gratis N/A
Más información
Reclamar bono
T&C aplican

Quejas

Lee las quejas que otros jugadores han dejado sobre Casoo Casino. Obtén más información sobre las quejas.

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Presentar queja
Will not refund my money despite operating without license in Denmark and several requests to permanently delete my account

I am submitting this complaint regarding Casoo Casino and its refusal to refund my deposits.

I am a resident of Denmark. At the time of registration, Casoo's website, customer support, Terms and Conditions, and customer-facing policies were available in Danish. Denmark was selectable during registration, and I was able to create an account, make deposits, gamble, and withdraw funds without any restrictions.

After reviewing the casino's Terms and Conditions and contacting support, I discovered that:

Casoo has confirmed in writing that it does not hold a Danish gambling licence issued by the Danish Gambling Authority.

Section 6.6 of Casoo's own Terms and Conditions states that citizens or residents of Denmark are restricted from using and accessing the platform.

Despite this restriction, Casoo accepted my registration as a Danish resident, accepted my deposits, allowed me to gamble, and processed transactions on my account.


In addition, I repeatedly requested that my account be permanently closed:

13 February 2026 – Request to delete my account.

2 April 2026 – Request for permanent deletion of my account, explicitly stating that it should never be reopened.

14 April 2026 – Request to block my account.


Despite these requests, my account remained accessible and I was able to continue using the platform and making further deposits.


I contacted Casoo directly and requested a voluntary refund. Casoo rejected my request and stated that their decision was final. In their response, they relied on a clause stating that it is the player's responsibility to determine the legality of gambling in their jurisdiction. However, they did not address why a Danish resident was accepted despite Denmark being listed as a restricted territory in their own Terms and Conditions.


I am requesting AskGamblers' assistance in obtaining a fair review of this matter and an explanation from Casoo regarding:

Why Danish residents are listed as restricted users in their Terms and Conditions while Danish customers are accepted in practice.


Why did my account remain available after multiple requests for permanent deletion and blocking?

Whether a refund of my net deposits should be considered in light of these circumstances.


I have supporting documentation including:

Written confirmation from Casoo that they do not hold a Danish gambling licence.

Casoo's refusal of my refund request.

Extracts from Casoo's Terms and Conditions.

Evidence of my requests for account deletion, permanent closure, and blocking.

Evidence that the website and contractual documents were presented in Danish.

Thank you for your assistance.

Kind regards,

Chart Pointer
46h Restantes
Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
Status solved Resuelta
€600
Problem with my witdralaw
At first, I had trouble getting verified because they wouldn't verify my card, and when I did, they now refuse to withdraw. I have emails for everything I want to send you. They lie that I deposited 20 euros and the required turnover is x3 for me to withdraw, but in fact, my last deposit was 50 euros, which I turned over to 3,000 euros. They lie and do everything to withdraw it. I want the prosecutor's office to investigate this casino. Today they wrote me an email saying I canceled the withdrawal and to request a withdrawal again, which is not true because I didn't do anything. Yesterday I only deposited 20 euros to play and did nothing else, and they are cheating and writing that I canceled the withdrawal. They are liars and fraudsters who rob people.
Status solved Resuelta
€3,000
Deposit not on my casino balance

I made a deposit on 19/03 but it is still not on my account. The payment provider - Mifinity - was already verified last year.

In the beginning, Casoo kept telling me they were investigating it. After sending the proof of the deposit, they now say they are waiting on an answer from Mifinity.

And this is now going on for a few days while I hot a reply from Mifinity within a few hours.

Casoo is just keeping me hanging on....I played there a lot a few months ago, and this problem started when depositing for the first time after I took a break...

I hope you take this seriously. Something very rotten about this...greetings...

Status solved Resuelta
€27
Does not give 36Euro
Hello, I deposited yesterday 36€ on casoo and they dont give me my money. I play every day and my transactions via Credit Card are arriving within seconds but on casoo888 im waiting now 12h.
They are lying and playing with me in the livechat and they don't care about my situation.
They are telling me it's in a few mins there and I should contact them 1h later If it's not there. So I did 5 times and they can't do anything. It's just sad and a shame.

And something like this happend to me like 10 times on Casoo but after 1-2h the money was there. But now nothing. Really bad service and buggy website.
Status solved Resuelta
€36

Estadísticas de quejas de Casoo Casino

Resueltas 4 / 4
Cantidad promedio $1,067
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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Valoración del jugador
9.5/10 ● 167 revisiones

Mejores revisiones de nuestros jugadores

bjartmarali badge
10/10

Aside from their wide range selection of casino games and generous bonuses, casoo has quickly become one of my favourite sites because of their payment methods. Its hard to find a casino that offers this much payment methods in one. Also, the platform is user-friendly and fast when it comes to loading speeds.

Útil ()
andrealoken25 badge
10/10

I’ve been playing at Casoo for about a week now and I’m just about done with my first deposit. So far, it’s been great. I’ve won three scatter features over my run and the welcome bonus helped tremendously at making them happen. I look forward to using the Glimmer bonuses. It’s a new system for me so I’m still looking into it but it looks intriguing.

Útil ()
hammerMAN badge
10/10

if there's one site I'd recommend to my friends it would be Casoo because it has the best games I've ever played. From exciting slots to live dealer games, I think the site has it all. the site also offers a 100% deposit bonus with 100 free spins that give a headstart. The cherry on top? Casoo works well on most devices including PCs and mobile phones. There's also 24/7 customer support that I love using since they are very responsive and courteous.

Útil ()
mariahCARREY badge
10/10

Casoo offers a wide variety of games from top-tier game providers, which I really love about the site. They also provides 24/7 customer support, which is very convenient. On top of these, Casoo offers a generous welcome package that includes a 100% deposit bonus and 100 free spins which is a great bonus for new players.

Útil ()
ritvala4 badge
10/10

Casoo’s classic table games are so endearing and fun to play. Especially when I’m just trying to unwind after a stressful day at work. I do love energetic slot games but having the options like blackjack classic from 1x2 Gaming help me so much. I’ve won more than twice my backroll, if I count my games correctly. Definitely will play more.

Útil ()
quintanilla5445 badge
10/10

I have to commend casoo's dedication to offering me a lot of casino perks and bonuses while playing on the platform. First, they showered me with a huge welcome bonus plus hundreds of free spins that took a while before I finished. Now, they are hands on at letting me know through email about cashbacks and my overall loyalty program status which I super appreciate. iI's a joy playing at casoo!

Útil ()
jannelo badge
10/10

Casoo offers a wide variety of games, including slots, table games, and a live casino which I LOVE. Also, I've found their customer support to be responsive and helpful whenever i encountered any issues. Overall, it's a well-regarded online casino worth considering.

I hope Casoo can continue improving their bonuses and promotions selection. although they have some really solid offers, it can be great if they offered more.

Útil ()
EetuHeinonen09 badge
10/10

i really love playing slots at Casoo! they have a beautiful game portfolio, both in terms of quality and aesthetics. as soon as i enter the site, i can already enjoy browsing through the attractive game posters, which are unlike anything I've seen on other sites. Casoo is also a casino that is generous when it comes to giving free spins and slot-specific bonuses, so it's a joy being a slot player here.

Útil ()
jacknickolson38975 badge
10/10

I think simplicity is what makes Casoo standout to me because most casinos I've browsed always looked so busy. Casoo kept it simple so it's easy for my phone to load the website and its games. It runs smoothly enough that I can play tons of games on auto play or actively during breaks.

Útil ()
ethel_o badge
10/10

I stumbled upon Casoo one day when I was bored at work and started playing Eternal Clash because it caught my attention. Overall, it's been fun and the graphics looks nice. Reminds me of the days I used to play anime-themed games like Grand Chase. I kept playing even on busy days but I leave it on auto play. I've had many wins and it also makes a nice background music.

Útil ()

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