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Cashmio Casino

Calificación de los jugadores 76 Reseñas
7.4/10
76 Reseñas
Tiempo de respuesta a quejas 8 Quejas
1 día el medio 8 Quejas
Lo que nos gusta
  • Plazo de retirada de fondos 0-24
  • Apto para dispositivos móviles
  • Chat en vivo 24/7
Lo que no nos gusta
  • No hay soporte telefónico
  • Chat en vivo no disponible en español 24/7
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Cashmio Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.cashmio.com/es
Establecido
2015
Licencias
Malta Gaming Authority
Propietario
Programa de afiliación
Idiomas
inglés, finés, japonés, español
Tipo de casino
Juego Instantáneo, Móvil

Casino Cashmio es un casino online adecuado para todos y diseñado para proporcionar una experiencia de juego divertida. Los jugadores pueden disfrutar de un casino lleno de misiones, premios y juegos. Se ofrecen tragamonedas en línea de los proveedores líderes y otros juegos de casino de NetEnt, Microgaming, Yggdrasil, Pragmatic Play, Relax Gaming, Quickspin, y otros. Cashmio Casino tiene licencia de la Autoridad de Juegos de Malta.

Países y Territorios Testringidos

Cashmio Casino no acepta jugadores de ciertas jurisdicciones, incluyendo los Estados Unidos y sus estados asociados, Australia, Francia, Estonia, Bélgica, Italia, Irlanda y otros. Para ver la lista completa de países restringidos, consulta la sección Más datos del casino.

Juegos Virtuales

Cashmio Casino tiene una amplia gama de juegos de casino en línea. Los jugadores pueden clasificar fácilmente las diferentes categorías de juegos y usar la barra de búsqueda para encontrar juegos específicos.

Las máquinas tragamonedas representan la mayoría de los juegos en Cashmio Casino. Los jugadores encontrarán un gran número de las tragamonedas en línea más populares, incluyendo las progresivas más importantes como la tragamonedas Sunny Fruits: Hold & Win, Jackpot Riders, etc. Cientos de otros títulos populares también están disponibles, tales como la tragamonedas Aztec Gold Extra Gold Megaways, Mysterious Egypt, tragamonedas Aztec Bonanza y otras.

Los fans también pueden disfrutar de juegos de mesa en el Casino Cashmio. Hay muchas variantes de ruleta, craps y blackjack de los proveedores como Evolution Gaming y Authentic Gaming.

El casino Cashmio, sin embargo, de momento no tiene juegos de video póker en su colección.

Casino en Vivo

Además de los juegos virtuales más destacados, los jugadores pueden sentarse en el Casino en directo de Cashmio y disfrutar de los juegos de azar dirigidos por crupieres en directo en tiempo real. Los juegos en directo funcionan gracias al proveedor de renombre - Evolution Gaming.

Juegos Móviles

Cashmio Casino está diseñado para funcionar en casi cualquier dispositivo móvil, como iOS y teléfonos y tabletas Android. Los jugadores pueden acceder al casino móvil sin tener que descargar ninguna aplicación. El sitio web está optimizado para el juego móvil.

Asistencia

Obtener asistencia en Cashmio Casino es fácil. Los jugadores pueden simplemente hacer clic o darle a la pestaña "Ayuda" para elegir de qué manera desean conectarse con un representante del servicio de asistencia, que está disponible las 24 horas a la semana. La forma más rápida es a través del chat en directo. Alternativamente, los jugadores pueden enviar una consulta por correo electrónico o consultar la sección de preguntas frecuentes.

Seguridad y Equidad

Los jugadores pueden estar seguros de que Cashmio Casino mantiene todos los datos confidenciales protegidos gracias a la encriptación SSL de última generación en todas las páginas de su sitio web. 

El casino trata los datos de sus usuarios con el máximo cuidado y de la manera más estricta. Se compromete a proteger la información de sus miembros a toda hora y se esfuerza por cumplir con los principios ISO27001, y trimestralmente también se somete a auditorías de seguridad de la información para confirmar la integridad de este establecimiento.

Juego Responsable

Cashmio Casino se compromete a brindarle un entorno de juego en línea seguro y transparente a todos sus miembros. Jugar debe ser una experiencia divertida, placentera y positiva.

El personal del casino está comprometido con ayudar y proteger a aquellos que no deberían apostar o que desean controlar sus hábitos de juego. En Cashmio se ofrecen soluciones técnicas de vanguardia disponibles para que los jugadores controlen sus hábitos de juego.

Los jugadores y sus hábitos de juego se controlan de cerca de parte del casino para detectar cualquier posible problema que pueda surgir. Los jugadores tienen acceso al historial reciente de la cuenta a través de su cuenta de juego o pueden solicitar el historial completo en cualquier momento al servicio de atención al cliente.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Cashmio Casino. Obtén más información sobre las quejas.

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Cashmio Casino - Unfair action on tournament
I get promotion email from cashmio, about 3 weeks race and winner gets 5000e. I went to casino site and live chat with the customer support about the competition. (I have all chat scripts) I ask about the race and say I will invest 3000e to this tournament and want to be sure about the rules. Also, I read competition rules very carefully thought. Live support confirms all details and wishes me luck.

I played all night, sleeping in intervals to get much as points possible. I get lead position on the tournament, but lose 1100e that night.
Next day, I contact Cashmio loyalty team. I ask a bonus, and I get 2000e bonus with 10 000 deposit. There were 80 000e wagering requirement
Loyalty team wish me luck on games.

Day 3 comes on the tournament, I don't see anymore leaderboard and live support don't know anything. Loyalty team contact me in the morning and tells me that I can't play any more tournaments, because some players have a complaint that I have too many points (wtf...)

So they kick me out of the tournament. First, they support me to play and even give huge bonus, then next day ban me from the tournaments.

I lose 1100e for this tournament and this is the amount I'm asking back. I think it's totally unfair that casino first lure to play promotion and then I invest money and stay up all night, they kick me out because of some other players didn't stay up all night and didn't play much as I did.

I ask Cashmios official response to this case, here is what they say:

As agreed in Whatsapp conversation, we are writing to you about the decision made to exclude you from the Cash is King Tournament (special tournament promotion on Cashmio’s site).

We are considering Cashmio the World's Happiest Casino and therefore, we will try to offer the best and funniest gambling experience possible under the responsible gaming terms.

We support fair game play in individual gaming but even more in the Races where players are playing against each other by collecting points in selected slot games.

The decision mentioned above is about excluding you from the ongoing Cash is King Tournament. We have stated in the Race’s terms and conditions that players can be excluded from the Races at any time without a particular notification.

The term is stated as follows: Cashmio has the right to exclude certain players from races, lotteries, campaigns or any other special promotions at any time without notifying the players.

The player has repeatedly abused the race system to his own benefit and played in a way that is not fair. In order to give a fair and enjoyable competition experience to all our players equally we have made the decision to exclude his participation.

The decision stands until further notice.


Kindest regards,
Cashmio"


If abuse is that I stayed up all night and played thousand of euros, then I'm guilty.

I demand back 1100e what I lose to this tournament.

Best regards,
Jarkko
staus Resuelta
€1100
Cashmio Casino - Most complicated account verification I have encountered
I created a new account at the site cause it had a more variety of games then their partner online gambling site which i had an account in so i made my first deposits and started playing and after requesting the first withdraw i was asked to submit few documents in order to verify the account and process the withdraw and the withdraw was processed few days after sounds normal procedure until now .

So after waiting few more days for the withdraw to arrive to the bank account i received an email mentioning the the withdraw have been returned by the bank for some reason that i used a third party credit card which i sent the verification for already and the withdraw was processed accordingly .

That's fine so i was asked to submit more documents which i did immediately again and all the documents got rejected around 12-14 documents submitted all was rejected ( which sounds wired that all those documents is rejected not one or two ) and i asked for the reason they said i had to send them all again which didn't make sense that all those documents getting rejected for quality of photos etc... so i took photos of all what was requested again and waited for the response .

After few more days i was asked to send a photo of me holding the passport and then i was asked to re send the bank statement again which i did .

Few more days later i was asked then that i will be receiving a phone call so i sent them the timing that i will be available in to receive the call , i received a call answered the questions and was told that everything is fine and that they will process the withdraw at the soonest ,

After few more days i received an email saying the account is verified contacted the live support to get an update and i was asked to create another account with a my country currency ( which the site doesn't offer ) and that the funds will be transferred their and then i have to submit a withdraw again . I said fine i tried to create an account while the live chat is still on but new accounts didn't have the option to make me choose a currency it automatically choose British pounds for me to play in like the account i had already with them , so i informed them and was asked that i will be contacted shortly which was almost 2 days from now .

In this point i started to get upset about all this back and forth and the thing that upset me the most that the withdraw was accepted at the beginning and processed and when it got returned they asked for more documents and more requests and once i complete a request they ask for one more request and more and still ongoing .

Here are the requests that the casino asked me to do and still the withdraw not processed

- Bank Statements
- Passport Copy
- Utility bill
- Photo me of holding the passport
- Phone call
- Creating a new account with different currency

I hope i can resolve this issue at the soonest also i would like to add that i had an account in their partner website guts and i used third party deposits but didn't have to go through all this hustle with them to process the withdraw .
staus Rechazada
£1115
Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded
Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited. I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me. My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos. I have the transcript email.
staus Resuelta
Cashmio Casino - Payment overdue
Hi, I have no desire to write a novel but this maybe the making of an awesome one. Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account. After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again. So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.
staus Resuelta
€4500
Cashmio Casino - Getting a hard time requesting a withdrawal
Hi I am trying to make a withdrawal to my bank within Australia and the withdrawal box asks for an IBAN number which my Australian bank and most others don't use. If nothing is put in box you can't withdraw. Tried everything suggested. They are saying they have been open since end of May so as far as I'm concerned they know about this and have done for at least three weeks, they admitted I'm not only Australian customer complaining. I wonder just how many are waiting. They have told me if withdrawal not done through this withdrawal box it will bounce back in two weeks which is strange as I firstly know they are able to override that withdrawal box and do manually when asked. Secondly a transfer only takes 3-5days so why would it all of a sudden bounce back in two weeks, does not make sense and I feel I'm being stalled as their answers not good enough. If they've been open a month this issue should have been well and truly resolved and still if customer wants their money asap they should do manually on request if their system fails the customer. I have told them this will be on a public forum and the publicity won't be the best but that if resolved it will be also publicised by yourselves. Really this isn't good enough and chat person already conceded they should have done their homework on bank requirements of countries able to use their casino. I've been told one or two days for the withdrawal box issue to be resolved but I'm not convinced as its been known about too long and not fixed as yet. Think they need a push from yourselves who in past have done an excellent job on my behalf
staus Resuelta

Estadísticas de quejas

Resueltas 6
Cantidad promedio $ 1,497
Duración media de quejas 5 días
Tiempo de respuesta promedio 1 día

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I like the helpdesk. Other than the helpdesk, for me there was nothing likeable.

I have been playing there for about 6 months and I have experienced nothing but bugs. Had to wait a few times for a week because my money was lost.

Dear BAS, Thank you for your review! I would love to hear more about your story with our casino! Could you please leave a message with your username, and a few more examples of the bad experience when playing with us. We hate to lose you, and we want to make sure that we improve on what we´re lacking so that it won't happen with others. Your help is priceless to us, looking forward to hearing from you. Best regards, Alex

user avatar

Cashmio is a great casino with an enormous number of games.
Withdrawals are processed quickly through Neteller.
Except for an occasional delay, customer support responds quickly.

Overall very happy. Although I don't really care for bonuses (as wagering is a pain), it seems Cashmio could be a bit more generous with promotions.

Nice Casino.
Nice Support!

Contacted Support to check my withdrawals.
They did,congratulated me very much and paid out the almost 10000€ immediately.

I won a few of their daily races, but these freespins dont pay good.
Last time, 50 freespins paid out less than 1€.

I contacted support, only to let them know about it...
2 days later they gave me a bonus of 25€.
I think they did that because of my message. ;-)

***You will be happy at Cashmio Casino***

Pretty much the only casino I play on now adays. (Allthough I dont play as much as I did before) I like the site, daily missions and the fast withdrawals, everything is always smooth.. The €1500 profit the last couple of months doesn't make it worse neither I guess. :D

Have had a few deposits with no big wins, unfortunately lost all. Played freespins that was given through their playergifts. Won a small amount, then played my way up and ended up with a 900Euro withdrawal after wagering was done.

Verification process was quite smooth, some hickups but overall after sending my documents 2 times, only because of quality on pictures everything got approved and my withdrawals are now on the way.

Have to applaud their customer service for being fast and serious about any problems that are at hand. Really the best service I've ever got from a casino.

Their interface makes it a bit hard to find transactionhistory and documentuploading. But overall not a big problem.

Worst casino. They are literally fooling people. There is no deposit bonus at all and they give only free spins. And they are so adamant as if you are begging if you are asking for free credit. Nonsense I urge no one to play in this casino they are fooling you be wise and chose the right casino. This casino go to hell.

As a regular player at Guts and Rizk, joining Cashmio was an easy decision. My only regret is not doing so sooner.

Live chat was helpful, friendly and engaged in actual conversation.

Game selection is immense. With daily races, regular promos and additional missions to earn rewards there’s plenty to keep a player engaged and amused.

Cashout, while not instant, is certainly reasonable. (First withdrawal of 1k was completed in under 6 hours, subsequent withdrawals received in under 24hrs)

Instantly joined those at the top of my list for regular play.

As with Guts and Rizk my only minor complaint is any delay in withdrawal, with Direx sites managing near instant cash outs this player has become spoiled and impatient. Still only a minor nuisance though, certainly not a real complaint.

Fantastic Customer Service and easy ID Verification. After a few losses and a break from playing, I decided to have another go and deposited 30euro and an hour later I cashed out 450 euros. 8 hours later the withdraw was approved and 2 business days later I had the money in my bank account. Highly recommended casino. No funny business with this one!

Had to review this cracker somewhere! Genuinely great casino with great grapjics and games that actually pay out! Also the money was in my account exactly when they said they would. Games like planet of the apes and hotline give you more reason to play them than just gambling. Also play Mighty Arther and Monkey madness as I won here. £3200 up this year!

Recently joined this casino, straight away won more money than I have ever one on any other casino site.. The withdrawal was processed fast and money already in my bank within a day. Big variety of games and fast loading!. Customer service is excellent, friendly and polite. Glad to have joined you!

Nothing to dislike about this casino, nothing negative to say.

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