Boomerangbet Casino

I requested a withdrawal of 88 Euros on April 22nd and was informed that it would take up to 96 hours.

As of the 28th, the withdrawal has not been processed, and all the live chat representatives have only offered promises to expedite the process, showing no improvement.

Although this is my first withdrawal request, it is not my first deposit, so I have not received any bonuses, nor are there any remaining verification steps on my account.

I feel extremely bad that a withdrawal of just 88 Euros is being delayed for nearly a week without any clear reason, despite the casino clearly stating that it would take up to 96 hours.

Please resolve this as soon as possible.

I deposited €300 on the Boomerang website, made a profit, and reached a balance of €3,211 on my account.

On March 31st, I submitted a withdrawal request of €500.

Immediately after that, they disabled my access to my account on their website. They did this without any notice or explanation.

On April 2nd, I sent them an email asking, “What is happening with my account and my funds, and why can I not access my account?”

I received no reply, so I sent another message on April 5th with the same question.

On April 6th, I finally received a response from them. In that message, they requested that I provide documents. This means they only responded a week after I submitted the withdrawal request, asking for documents, and a week after they had blocked my access to my account without any prior notice or explanation.

On April 8th, I submitted the requested documents.

Since I received no update from them for 5 days after submitting the documents, I sent additional messages on April 13th and 14th.

I finally received another message from them on April 21st, in which they again requested documents—the same ones I had already sent—along with additional payment verification.

Of course, I will provide everything they request regarding documentation. However, I replied to their last message asking what exactly they want me to submit for payment verification, and pointed out that I have already sent the requested documents. Who knows when I will receive a response from them?

I earned my winnings fairly, but this kind of behavior from the website toward its users from the moment a withdrawal is requested—now lasting 23 days at the time of writing this complaint—should simply be unacceptable. That is why I hope that platforms like AskGamblers can help protect users’ rights.

Attached to this complaint are screenshots of my communication with them to document everything I have stated above.

Its been over 96 hours(4 full days) I've been waiting for my withdrawal to be processed. their t&c's say it will be processed within 96 hours which is already crazy compared to the rest of the industry.

And now its over 96 hours. I keep asking their support team and they keep saying sorry sorry there is a delay and no response or help. Ridiculous. avoid using.

Once again, this Betting house is delaying the payments on purpose.

They have in their Terms and Conditions that they pay in 96 hours; those 96 hours already passed, and they don't pay, don't answer my e-mails, and they just ignore.

It's a bad house to play in; be careful. I have a withdrawal from 19/11, and they still haven't paid