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Bitguruz Casino

Bitguruz Casino

El casino está prohibido en tu país.

Nuestra calificación CasinoRank
8.3/10
CasinoRank
Calificación de los jugadores 192 Reseñas
9.3/10
192 Reseñas
Tiempo de respuesta a quejas 4 Quejas
0 horas el medio 4 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Bitguruz Casino es uno de los casinos online de criptomonedas para las nuevas generaciones de jugadores. Se ve muy moderno y brinda una funcionalidad impresionante. Lamentablemente, está disponible solo en inglés, lo que puede ser un punto inconveniente para los usuarios de América Latina. 

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Por Milica K.
Lo que nos gusta
  • Umbral de retiro mínimo bajo
  • Límite de retiro máximo por mes bastante alto
  • Admite criptomonedas
  • Variedad de herramientas de juego responsable
Lo que no nos gusta
  • Sitio web solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Detalles de Bitguruz Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://bitguruz.com/
Establecido
2024
Licencias
Anjouan
Propietario
Guruz Group Ltd.
Programa de afiliación
MoneyCow
Idiomas
inglés
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Bitguruz Casino

Bitguruz Casino es un divertido casino en línea que alberga una amplia variedad de juegos de proveedores populares. 

Todos los aspectos relevantes, tanto los juegos, como los métodos de pago, se analizan con más detalle en nuestra reseña del casino, para que puedas ver si tus opciones favoritas están disponibles. Agregamos también la posibilidad de que los usuarios dejen sus opiniones, en la sección de revisiones de los jugadores de Bitguruz Casino más abajo.

Registrarse es rápido y fácil, y el casino móvil es compatible con los navegadores web y dispositivos móviles más recientes. Puedes jugar sin problemas en la mayoría de los smartphones y tablets, y llevar tus juegos favoritos contigo a donde vayas.

El casino cuenta con licencia y está regulado por el Gobierno de la Isla Autónoma de Anjouan, parte de la Unión de las Comoras.

StallCation
StallCation

Bonos de Bitguruz Casino

Echa un vistazo a bonos de Bitguruz Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono por depósito equivalente
100% hasta $1,000 + 100 Giros Gratis en el segundo depósito
Depósito mínimo $30
Requisitos de apuesta 30x(d+b)
Porcentaje de bono 100%
Más información
Reclamar bono
T&C aplican
Bono por depósito equivalente
100% hasta $1,000 + 100 Giros Gratis en el tercer depósito
Depósito mínimo $30
Requisitos de apuesta 30x(d+b)
Porcentaje de bono 100%
Más información
Reclamar bono
T&C aplican
Bono de reembolso
10% Cashback diario
Porcentaje de bono 10%
Requisitos de apuesta 3x
Valor de retiro máximo N/A
Más información
Reclamar bono
T&C aplican

Quejas

Lee las quejas que otros jugadores han dejado sobre Bitguruz Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Presentar queja
Delay payment need assistance
Hello,

I requested a withrawal 10 May 2026, it was rejected and I received an email from the support to proceed to KYC verification (strange as I performed withrawal in the past) so I started a very long and inneficient process (probably to delay the withrawal)

10.05 7.40am : 1st KYC request : ID
10.05 7.45am : doc sent
11.05 2.00pm : 2nd KYC request : selfie with ID
11.05 5.50pm : doc sent
12.05 10.50am : 3nd KYC request : proof income
12.05 11.13am : doc sent
14.05 8.38am : 4th KYC request : proof adress (that was in the document of proof of income, and I notified the KYC when I provided it)
14.05 9.40am : doc sent

Finally, the 15 I get confirmation and request a withrawal of 3000usd.

We are the 18 and I am still waiting my money. The support is not able tonexplain the delay.

I am asking AskGambler support as they are in breach of their T&C
Article 8.1.1

8.1.1. Withdrawal Processing Time for Crypto Wallets
Withdrawal requests to crypto wallets are usually processed instantly, but no later than 24 hours from the moment of submission. This timeframe refers to the internal review and approval process prior to the funds being sent to the player.

Thank you in advance for your support.
Status solved Resuelta
$3,000
Withdrawal Blocked Due to Provider Verification and Ongoing for over 2 weeks
I am experiencing an issue with withdrawing my funds from BitGuruz Casino.

When attempting to withdraw, I receive a message stating that some of my bets are under “provider verification”, which prevents me from submitting a withdrawal request.

On 28 February, the casino informed me via email that this verification process would take up to 48 hours. However, it has now been approximately 14 days and the issue is still ongoing.

I have contacted the casino multiple times. First on Live Chat and was told it would be finished in 48 hours. Then on 3 March, I sent a follow-up email but did not receive a reply. After contacting them again, I received a response stating that my request had been forwarded to the relevant department, but no timeframe or further details were provided.

As of now, I am still unable to withdraw my funds and have not received any clear update regarding the status or expected completion of the verification.

I have not been asked to provide any additional information and haven't been told how much longer this would take and the originally stated timeframe of 48 hours has already passed significantly without any clear update.

I kindly request that the casino completes the verification process and enables my withdrawal without further delay.
Status solved Resuelta
$1,632
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resuelta
$240
Delayed withdrawal of 101 EUR from December 26th

Hello,

I have been playing at Bitguruz Casino for a few months now. Until recently, all my withdrawal requests were approved and paid as expected. Their terms state that payments can take up to 3 business days, and support mentioned it could take longer during holiday periods.

I was patient regarding the holidays, and in fact, several of my more recent withdrawal requests (from January 4th, 9th, and 12th) have already been processed and paid within the standard timeframe.

However, one specific withdrawal requested on December 26th, 2025, for an amount of €101.70, is still pending. It has now been 12 business days. Despite contacting support several times via chat and email, I am repeatedly told that the matter is "under investigation" and that I need to wait.

I simply want this specific withdrawal to be processed, just like my subsequent ones.

I would like to thank both the AskGamblers and Bitguruz teams in advance for their help in resolving this issue quickly.

Best regards,

Status solved Resuelta
€102

Estadísticas de quejas de Bitguruz Casino

Resueltas 4 / 4
Cantidad promedio $1,248
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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Valoración del jugador
9.3/10 ● 192 revisiones

Mejores revisiones de nuestros jugadores

DianaY badge
10/10

BitGuruz is truly one of the best casinos I’ve ever played at. Withdrawals are instant and always processed without any issues, which is something rare these days. 💸

The support team is amazing — always polite, professional, and quick to help with any question. You can really feel that they care about their players.

There are plenty of generous bonuses, exciting games, and real chances to win big! Every session here is full of fun and great rewards.

Útil ()
Most4pha badge
10/10

I like that the casino has a nice layout, you've got a lot of games to pick from, and the site functions without problem. Fast verification and a lot of deposit options to pick from.

Útil ()

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