Betchan Casino

The casino layout and speed of loading was nice...

The customer service level was absolutely terrible. There are no Native English speakers on their team. Their Banks Transfer Withdrawal form makes no sense. They ask for the BSB and Account Numbers to be put in a single line on a single field. Which just makes it an entire series of numbers and they assured me that it would not fail though I think it will.

I asked them how long it takes to process withdrawals. They said the status would be approved when the money reaches my account, which makes no sense. They still do not fully understand the question.

There is no way to escalate any complaints or questions. The general support staff know very little about the casino and its processes. It is impossible to contact the banking team. There is no telephone number. I highly doubt I am going to receive this withdrawal.

Terrible casino that's advertising false no deposit spins promotion. Customer support was lackluster, the "support" guy was rude and closed the chat while I was typing something, he could not have cared less. Certainly not a casino I can recommend to anybody.

As a popular and well established casino, my expectation from Betchan was high but sad to say my experience here is really negative, my best wishes for Betchan casino.

Welcome bonus offer is similar like other Direx N.V casinos. While depositing for the 1st time I used code berlin for 100% and 30 free spin, but after deposit the bonus didn't triggered so contacted live chat and they added the bonus manually. Lost the 1st deposit very quickly, that's ok.

After a week I decided to give another try, so for 50% and 30 free spin I used code Oslo, but like 1st time the bonus not triggered, so I knocked in live chat but they were busy I was put in waiting no 8 and the estimated waiting time was 15 min, its ok busy hours I can understand. I started playing without the deposit bonus and I lost within 11 min, totally ok. I knocked live chat this time I was in waiting serial no 3 and then suddenly my internet connection gone so I left and comeback at night logged in and knocked live chat and shared my situation and requested for 30 free spin, 1st he said I didn't put the code while depositing which not correct. Same thing happened on 1st deposit but he said for 2nd deposit I didn't used code and he can not allow me 30 free spins.

Ok! Long story! In short I want to say, I did used code oslo, may be I did mistake on the process, my miss, cool, I thought its ok live chat support will help me. Me not complaining at all, its not about 30 free spin, what I feel now is, if I play here and face any problem I will not get the help and support I expect.

All ok, my best wishes for Betchan Casino.

* great game selection
* fast verification
* amazingly fast withdrawals
* very helpful customer support

* I guess a few more slot operators could be added but really nothing at all to complain about

Many games to play from, very few games that do not work or have errors graphically the games are quite nice.

This casino continuous to be annoying, they suddenly dropped the trusly cashout option, they have very slow message/support department. Also the blackjack games are really strange and give multiple errors and winning outcome is very much in favor of the dealer. Also they promise specific bonusses and cash back but than you suddenly get much less than you should with some excuse and also the cash back has wagering requirements which is really strange.

I love to play the betchan casino loads of nice slots games and many live table games.

I have 250 euro in pending mode to cash out for the last 2 days. I try to contact support send few emails no response. I think I wont get this money

Id like to write a new full review about this casino.
Like i said before, the site offers alot of different slotgames and other games.
The layout looks good, and i found it easy to navigate!

As for the welcome bonus, i loved the fact that i got the bonus straight after i made my first deposit, no bonus code needed or anything.

As my own experience, i made a 25 euro deposit and managed to get 1100 euro on my account wich i could cashout.

The withdrawal process looked kinda shady at first.
Ive chosen to withdraw with direct bank transfer, but i had no idea wich details the casino was looking for, resulting in a rejected withdrawal for 6 times.

Now, within 5 days after playing ive received my 1100 euro!
Thanks Betchan en support!
Special thanks to Michael for helping me with my withdrawal.

This casino is worth playing!

I made my first deposit at this casino the 14th of may.
I enjoyed the great variety of slots betchan offers their customers.
Site works like a charm, and above all i found it easy to navigate.

I even managed to make 1100 euro from my first deposit bonus, now im just waiting for the casino to finally verify my account and payout.

After reading lots of complaints on the internet, i really wonder if this casino does pay out..
If it does, it will get a 10star rating and will become my new favourite casino!

Since playing with Betchan Casino they have been very responsive and helpful. I can get very forgetful in adding a bonus code before payment but everytime I have gone to their online help they have provided such great customer service. They automatically added to my account my 2nd and 3rd deposit bonuses without me asking, which is amazing because I remember one online casino refused to give me this bonus after I deposited over 5 or 6 times. I was lucky enough to win a small jackpot on one of their slot machines and the withdrawal process was such a smooth and fast process, even with it being my first withdrawal request, I received my money in 1 day frame time. I have had plenty of issues with trying to withdraw money with other casinos sometimes having to wait 2 weeks sometimes so I was extremely happy receiving my money so fast! It’s been a great experience with lots of games to choose from and appreciate the customer support I have received. Thumbs up 👍🏽

Haven’t experienced anything I could say I disliked but obviously like bonuses and more of these are always welcomed by me but such a small note. Really great experience!

- Logging out button.
- Nice lay-out
- Instant withdraw - even though they will do everything they can to not pay you

- Worst support out of all casino's I have ever been at
- BetChan hides their responsible gaming tools / only available by a hidden link
- Support doesn't reply to emails and their livechat support is so bad
- Terms and Conditions are very thin and not specific enough
- If you are a vulnerable player, don't play at this casino. They won't help you
- I opened a complaint, I get zero support nor did they reply to any of my emails.