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Unique Casino - Verification stalled so as to not have to pay

Información sobre las quejas
Casino en conflicto Unique Casino
Motivo Problemas de verificación
Cantidad £ 500
Publicado el 15 de noviembre de 2019

Allthough Unique has approved my jpgs of my ID, theyre really going to the extreme so as to not have to approve my proof of address.

This is very likey to not have to pay out the 850 i won on their site (after total deposits of 450).

I get all my bills electronically these days and they all look the same. Month to month. These phonebills, which you can download in the online portal of my phone provider again all look identical.

Upon sending them the first bill (screenshot), their response was it wasn't recent enough. (3.5 months instead of 3!!!!)

With the next (screenshot as wel l- november 2019) all of a sudden the reponse is different: "we dont accept screenshots"

Both screenshots were sent in jpg, since this is the ONLY (!!!!) format they accept apparently.

Highly convenient for documents right......? (Additionally, and for clarity, i have also sent them PDF, by the way)

So what did they ask me???? You'll never guess.

They asked me for a printed out version, take a picture of that, then turn that in JPG again and resend!! A baby of course could see that that boils down to the exact same thing.If that's what they really wanted, 'proof of residence' they'd have it on both.

So I resend. The response? "the borders are not visible"

ROFL. So I Re_Re_Resend.

The response? "the letters are too blurry"

If you want the borders visible then I cant get close to the letter with the camera !

Meanwhile they have everything on file since day one what they need for an honest verification.


- Picture

- Picture of printout


All of the same document.

I told them they can even video call me so i can wave the flipping phone bill in front of the camera but no response. My ways and options of sending anything else that meets their supposed 'requirements' are exhausted.

It looks like I can kiss my money goodbye.

I'm at peace with it now, believe it or not (obv I am STILL not approved for my proof of address but I'm telling you.... I was about ready to shoot someone when i found out what was happening to me.

Still i'm thinking about the next step as far as legal action goes. Also i want to really bring this out to the people and spread this on the net ( hopefully viral). People need to be aware of this fraudulent wrongdoing.

So folks, take heed of my warning please, for your own sake! Unique casino is a scam, a borderline criminal operation.

Best regard,


Publicado el 15 de noviembre de 2019

Dear @fokkkofff,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Publicado el 15 de noviembre de 2019

Well, it was 850 at first.
Since they wont reply to my mails and wont update my documents i played again and now theres only 500 left.
This is of course what they want.

They stall and stall, hoping youre gonna lose it.

Meanwhile today they they asked for even more documents!!
Now they want a bank statement!

This is not in their usual list of 'requirements' and even their 'support' acted surprised.


Thomas L.

Publicado el 17 de noviembre de 2019

Dear Askgamblers team,

The player did not respect the good format of uploading the document.
It is very simple and clear, we need a Photo of printed document, less than 3 month in JPG format with all borders visible.

Now, he just has uploaded the good one, but he has also cancelled his withdrawal.
If he wants to make a withdrawal , he has to make a new request.
Dear customer, why do not you mention that you canceled your withdrawal?

Best Regards
The Unique Casino Team.

Publicado el 18 de noviembre de 2019

Dear @fokkkofff,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and/or played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

Unique Casino Quejas

  • 36 de 36 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 961 USD Importe medio

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